Do Not Upgrade to Windows 11

Are you taking your final exams on a Windows machine? In case you haven’t heard, Examplify does not work with Windows 11 (or Windows 10 release 22H2).  So make sure you DO NOT run Windows updates. To add another level of security, you should make sure your computer does not decide to run the update for you by turning off auto-update. Also, don’t forget to take a mock exam. Successfully submitting a mock exam is like getting a hug from your BFF before an exam. You will feel ensured that your computer will work when your mock exam works. 

Say “no” to Windows 11

If you are faced with after-hours or weekend Examplify woes call ExamSoft support at (866) 429-8889. They’re available 24/7. 

For in-person support at CSOL during business hours, contact our CSOL-IS team at x-7425 or come to the library Public Service Desk. You can also email us at support@law.pepperdine.edu.

say “OK” to macOS13

Please do not install or upgrade to Mac OS13 otherwise known as “Ventura” which is scheduled for full release on 10/24/2022.

There is no rush to install this updated operating system but please note that …

This operating system is now compatible with ExamSoft Examplify.

ExamSoft has announced that Examplify will support this new operating system. Go directly to the compatibility page at ExamSoft for more details on or after October 24, 2022.

Apple’s macOS 13 also known as “Ventura”

From ExamSoft on 10/21/2022

We are pleased to announce that Apple’s newest operating system, macOS 13 (Ventura), is now certified for compatibility with Examplify for macOS version 2.9.2 and higher.

Important Notes:

  • Any version older than Examplify 2.9.2 is not supported to run on macOS 13. If exam-takers are using an older version of Examplify, please update your Examplify software.
  • With the addition of support for macOS Ventura, we will remove support for macOS Catalina from our Minimum System Requirements

Next Steps:

  • Apple announced that macOS Ventura will be available on October 24, 2022. We will update our Minimum System Requirements on this date to include support for this newest operating system. 

Don’t Update your laptop OS!

Don't update

Examplify is not yet compatible with the latest Windows OS updates, users who update to Windows 10 22H2 or Windows 11 will experience technical issues that will prevent them from successfully completing exams.

We strongly recommend against updating your laptop’s operating system at this point in time. Such a change will likely cause unforeseen issues with compatibility and reliability at a time when you don’t need those kinds of variables.

While it may seem counterintuitive, approaching midterms and final exams with a brand new operating system will NOT be a benefit to you.

These operating systems will not work with our current version of Examplify 2.9.2

Windows 10 release 22H2
Windows 11

To download, register, and/or update examplify, click here

Read this article to learn how you can disable automatic system updates.

Always take a mock exam before your exam day!

If you have Microsoft Windows 10 version 22H2 or Windows 11 you will need to install the limited release version of Examplify 2.9.6 that has been certified to work with both Windows 10 version 22H2 and Windows 11. You can download Examplify 2.9.6 here: https://community.examsoft.com/s/article/Examplify-Installers-for-Windows-Mac

Contact support@law.pepperdine.edu for assistance

NOTE that if you install Examplify 2.9.6 you MUST unregister and re-register then take a mock exam.

Turning Off Private Browsing MAC

When using Pepperdine’s Wifi network, make sure to turn off private browsing MAC for the best experience.

Instructions for iOS Apple

Android

For Android devices find Wi-Fi in your settings. It will be under a tab called “Connections” or “Networks.” Once you find Wi-Fi, tap on it.

To the right of ‘pepperdine’ there should be a symbol of a gear. Select it.

Next, you will want to select “MAC address type.” You may have to scroll down to find it.

There should be a small pop-up that gives you a few options. Press “Phone MAC.”

Jump to Android

Apple

For, the process is followed in a similar way. Open settings and find “Wi-Fi.”

Find ‘pepperdine’ in your list, and tap the ‘i’ symbol to the right of it.

Simply scroll down until you find “Private Wi-fi Address.”

Finally, make sure it is off.

Update Examplify to Version 2.8.5 (Windows)

Please follow these steps to ensure a successful update of your Examplify software to version 2.8.5. This guide will walk you through all the steps of the Examplify install launcher for the new version.

If you need to re-register or re-download Examplify reference this page. If you re-download Examplify rather than just update it you should also follow these instructions.

After initially downloading the installer the InstallShield Wizard program will prepare the install on your computer and show you its progress.

When prompted, continue through the first welcome screen by pressing “Next” to continue with the install process.

Next you will be prompted to read through and agree to the End User License Agreement shown on screen. In order to continue, select the bubble next to “I accept the terms of the license agreement” and then select the “Next” button to move on with the install.

From here you will be able to press the “Install” button on the lower right of the installer window to begin actually installing Examplify version 2.8.5 on your computer.

The InstallShield Wizard program will show you the progress of your install and automatically continue to the next screen that shows the completed install.

After you have completed your install and selected “Finish”, Examplify will automatically open and prompt you to read and agree to the “Software License Agreement” before continuing. If Examplify does not open automatically just open it from the desktop icon as you normally would and continue from there.

Once you have completed the install and agreed to the Software License Agreement you will be brought to the Examplify home screen and can continue from there.

How to update/download Examplify on Mac

If you need any technology assistance, please feel free to reach out to Information Services at (310) 506-7425 or support@law.pepperdine.edu.

Update Examplify to Version 2.8.5 (Mac)

Please follow these steps to ensure a successful update of your Examplify software to version 2.8.5. This guide will walk you through all the steps of the Examplify install launcher for the new version.

If you need to re-register or re-download Examplify reference this page.

Open Examplify as you normally would, and accept the prompt to update your Examplify version to 2.8.5 in the launcher.

The new version installer will open and prompt you to accept terms and conditions. After accepting that prompt you may continue through the installer steps to download the new version of Examplify. This download will require about 440 MB of storage on your computer.

Once you have agreed to the Terms and Conditions, you will be prompted to actually install the software. By default on a Mac, the software will be installed onto your hard drive. This install destination can be changed with the “Change Install Location” button on the lower right, but it is recommended that Examplify be installed onto your hard drive.

Your Mac’s software installer will then prompt you to enter your password (or Touch ID if you have it) in order to verify the installation. After doing this you will be prompted a second time to allow the installer access to “System Events” on your computer. Select “OK” to continue with this install.

After verifying and giving the installer permission to control “System Events” the installer will show your software install progress and show you the successful installation screen below when the process is complete. From there select the blue “Close” button in the lower right and then select “Move to Trash” when prompted to move the Examplify Installer to the trash.

After you have completed the aforementioned steps, Examplify should open automatically and prompt you to agree to the user Software License Agreement before continuing to use the software. After agreeing to this you will be taken to the normal Examplify home page and will be able to use the software as instructed from there.


How to update/download Examplify on Windows

If you need any technology assistance, please feel free to reach out to Information Services at (310) 506-7425 or support@law.pepperdine.edu.

Graduation and Email

Hurray! You’ve graduated (or will soon graduate) from Pepperdine Caruso School of Law! The last thing on your mind is your Pepperdine Email account, but there are some things you need to know…

NOTE: You may have heard that Pepperdine had a service through the Alumni office that provided a Pepperdine Alumni branded email account for life from Google. This service has recently changed a bit in that it will not include the entire Google Suite.

  • The following information applies to all students graduating from any program at Pepperdine: Student email accounts, WaveNet, and other network-related resources are governed by university policy and managed by the university IT department. Student email accounts, WaveNet access, printing, Zoom, etc. will be deactivated 90 days after the date of the commencement ceremony.  That’s the actual graduation ceremony, not your official graduation date (that will be printed on your diploma). Note that in Spring 2020, the graduation ceremony was delayed by the COVID-19 Pandemic until Spring 2021 but those graduating in Spring 2020 still have a May 2020 graduation date on their diplomas.
  • Recent graduates will receive automated notifications in their student email inboxes 90, 60 and 30 days before account deactivation.  
  • After graduation a process starts that begins with your status changing from student to alumnus.  This process involves a file transfer that takes place sometimes several days (up to four weeks) after graduation.  Sure, you have the diploma but the system doesn’t recognize you as an alumnus until that file is transferred from the student system to the alumni system. Typically this takes place about a month after the date of your graduation.  That’s when all the automated stuff starts up.
  • On the fifteenth day of the month immediately after your graduation date you will get an email to your student email account.  This is a reminder message to encourage you to move out of your student email account and other Google-based services hosted for you by Pepperdine.
  • Note again, that student email accounts are disabled 90 days after the student’s commencement date (the day of the graduation ceremony).
  • Once an account is deactivated the data/emails in that account it is not recoverable.
email

You will want to use a personal email address going forward. We recommend that you use something professional, perhaps you already have such a personal email address. If you don’t, we recommend creating an email account on Google’s Gmail service.

If you plan to migrate your email from your Pepperdine Google email account to a personal gmail account you will want to ensure that you have a personal gmail account set up first. Then review these instructions all the way to the end before moving forward with the migration.

Part of this process should include your migration of the data from your Pepperdine Google Drive to your personal drive space. If you are migrating to another Google account, keep in mind that you may run into space limits on your targeted storage system.

Resources from Pepperdine’s IT department on this topic:

Account Changes When Transitioning from Student to Alumni Status
https://community.pepperdine.edu/it/alumni/
Transfer or Download Your Google Workspace Data(for new graduates)https://community.pepperdine.edu/it/alumni/email/datatransfer.htm

Alumni Email
https://community.pepperdine.edu/it/alumni/email/

After your student email address expires, no mail will be received at your student address. To make a smooth transition, we recommend:

  1. Set up your new personal (and professional) email address immediately when you get that email noted above.
  2. Forward your mail in Wavenet to a new email address — that new personal gmail address or another one you prefer. (Note that forwarding will only work up until your student email account is suspended.)
  3. Set up an out-of-office message in your Pepperdine Student Email (accessed through Wavenet) account informing all your contacts of your graduation and of your new email address. Log into Wavenet click on Options, and then update your Out of Office Assistant.

How to not miss important email messages!

As a student at Caruso Law, you will find that there are a number of essential, critical, and/or otherwise consequential messages that are sent to your Pepperdine student email account by members of the Caruso Law administration team over the course of the school year.

To ensure that you don’t miss these important messages, you may want to highlight them in some way. One easy way to do this is by using an email filter.

To create an effective filter you will create a “rule” in your Pepperdine Google Mail inbox using either the sender’s email address and/or significant terms to have Google Mail tag or sort or file the relevant messages for you. Your rule can automatically apply a “star” to the message in your message list and/or add it to a folder using “labels.”

When you create your rule(s) you will need to have some specific terms and/or email addresses that Google Mail will look for.

An important address that you’ll want to use is the one that the Dean’s Suite uses: lawdeansuite@pepperdine.edu

Also you will want to watch for: ExamSoft and Examplify because these terms will inevitably be related to critical messages associated with mid term and final exams.

An important address that you’ll want to watch for is the one that the Dean’s Suite uses: lawdeansuite@pepperdine.edu

Other terms you will want to watch for are: ExamSoft and Examplify because these terms will inevitably be related to critical messages associated with mid term and final exams.

Go to this site for information on how to create your filter(s) to ensure you don’t miss important information sent to you via your Pepperdine email account.

Laptop/Travel Preparation – Law Faculty

If you are planning a trip and will bring your university laptop with you, there are a few things you should do before you get too far along in your planning:

  1. Contact the Information Services Team to schedule a pre-trip checkup of your university laptop
  2. If you are going out of the country, you may need to plan for an adapter or other means to plug in and charge the laptop. Here’s a pretty good resource for checking the power plug requirements around the world: https://www.power-plugs-sockets.com/
  3. Consider your internet connectivity options in that location. Pepperdine offers a WiFi service called “EduRoam” that will enable you to use a trusted network at participating locations. The important thing here is to set up your EduRoam account from a trusted network (your office) before you leave.
  4. Make sure you have backups of your important data. Part of the checkup mentioned in #1 above will include a review of your installed auto backup system.
  5. You will also want to ensure that you have your active research and any course materials synchronized to Google Drive. If you need help with that, the Information Services Team will be glad to assist.
  6. Familiarize yourself with Wifi Calling if you are traveling outside of the country and may not be able to make international calls, or if you are traveling to an area where cell service may be limited. Wifi Calling is a great option if you do not wish to pay for international cell service or may only have access to wifi and not strong cell signal.
  7. If you will need to sign into your device with Secure Connect but will not have access to a secondary device, consider generating one time pass codes to take with you so you can still log in. You can generate multiple codes, each of which will last up to 90 days and will allow you to sign into your account once without another connected device.
  8. Consider how you plan to carry your computer with you… will you use a laptop bag or will you check it inside your luggage? If you plan to carry it with you, note that you must remove it from its bag at the TSA screening checkpoint.

ExamSoft Examplify

ExamSoft produces the Examplify examination software used by many law schools and state bar examiners. This software is a secure essay exam word processor (and also works with multiple choice). Pepperdine Caruso School of Law allows students to use this software to take their midterm and final law exams. If you plan to use your laptop computer to take your exams, Examplify is required.

For a list of relevant Examplify articles, please view the links presented in this article below.

Examplify can be downloaded (http://www.examsoft.com/pepperdinelaw) and installed on your laptop computer. To properly use ExamSoft’s Examplify program at Pepperdine University Caruso School of Law, it is highly recommended you review the notes and instructions listed in the Examination Policies and Examplify Instruction Guide (for remote exam takers).

IMPORTANT: RETURNING STUDENTS – If you have not used Examplify during the current term, you may need to re-register your software for the current academic school year. To do this, simply follow the same steps for installing the program for the first time. Login to the Examsoft website listed above, and click on “download” to accept the new academic year’s user agreement and download Examplify. Follow the prompts for the installation and when prompted, accept the new academic year’s student agreement again within the program and then follow the remaining prompts to install the latest version of Examplify.

Before attempting any exam, we highly recommend downloading and running a ‘Mock Exam’ within Examplify. This will help ensure that the software is functioning properly on your computer prior to exam day.

For tips on how to maximize your remote internet experience, please click here.

For an instructional video that discusses downloading Examplify, taking a Mock Exam, Examplify features, and more, please view the video below.

Relevant ExamSoft Posts:

NOTE:  ExamSoft will not support Mac OS beta releases. For more information on ExamSoft’s Mac OS requirements, please visit the ExamSoft website.

24/7 ExamSoft support. Live chat with a real person, not a chatbot.

For Student Test Takers Tech Support and Help, please contact the Examsoft Test Takers Support line at 866.429.8889 or via email at support@examsoft.com.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

When I need Zoom Support …

If I have technical difficulty with Zoom what do I do?

  • Test your computer with Zoom before class.  Check out the audio and video settings.
  • If you have problems, the first thing to do, is to completely shut down your computer and restart.  Most computer problems are corrected with this remedy.
  • Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers.  Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
  • Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
  • As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
  • If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
  • Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
  • Tech Support: 
    • Please contact University Technology Support directly at 310-506-HELP (4357)
    • Secondarily, contact LawTech at support@law.pepperdine.edu with technical questions.  
    • Zoom’s user support is available for Zoom Pro users (your Pepperdine Zoom Pro account qualifies for the Education support option — best/highest support level). Report support tickets to Zoom by:
      • Online submission via submit a request.
      • Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
      • Phone dial-in: 888-799-9666 ext 2
    • If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.

What if, as a Pepperdine Caruso Law student I have a bad internet connection?  How should I join my classes by Zoom? Can I call in?

  • You must use the Zoom app and connect via Internet. See our guide for students here.  We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions.  Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer.  Check with your mobile phone provider for details on this feature. Android Tether Article  iPhone Tether Article

More for Student Zoom users

More for Faculty Zoom users

Classroom Computers: Log out when you leave!

Class has just ended and the students are rushing to the front to congratulate you on a BRILLIANT class meeting.

But don’t let this distract you. FIRST, please take a moment and log out/sign out of everything.

Just restarting the computer doesn’t log you out of everything. Just closing the browser doesn’t either. The safest bet is to manually log out of each service you used during class time.

Most faculty will use Courses and Zoom. Some use them separately. A few others also use a Google service.

It’s very important that you intentionally log out of each of these systems to ensure that your data remains secure.


Log out of Google services — email, docs, drive, slides, etc.

Log out of Courses

Log out of Zoom

Removing Metadata from Word Documents

Looking to remove metadata from your word documents? Have an assignment that requires that? There are a number of resources available to you through the Harnish Law Library’s Research Guides. If you are working on an appellate brief there’s a page for that.

See instructions here to remove your personal data from a Microsoft Word document.

This guide can be found at the Harnish Law Library‘s Research Guides. Select the section on “Legal Writing” and you’ll end up in the same place.

Image of word "metadata" in black on a fuzzy gray background
METADATA

“You cannot view this recording”

Using your Pepperdine email to create a personal Zoom account on zoom.com will cause issues with watching class recordings.

You may have used your Pepperdine email for a personal account without knowing, or by mistake. If so, there is a simple fix: We need to let Zoom transfer your account.

To do this, clear your browser’s cache. Then, log into zoom.pepperdine.us using the Sign in button.

This should fix it, but If you continue to have problems someone from our team can help you at the library service desk between 8:00 am to 5:00 pm Monday through Friday.

How to Find your Exam ID number in WaveNet

During your time at Pepperdine Caruso School of Law, it is vital to your grade that you know where to find your Exam ID number. To find it, just follow the three steps below:

First, go into WaveNet and log in using your username and password. Then, select “Academics” on the left navigation bar.

Available to law students only is the “Exam Number/Class Rank” link in the center of the screen. Click the Exam Number/Class Rank link.

Once you select it, it will open a smaller window displaying all relevant information. Simply find your semester and which type of Exam you are taking! Instead of the red XXXX you will see your 4-digit exam number. Please note that the 4-digits change every midterm and final exam.

Best wishes on your exams!

Phishing isn’t just email … SMISHING!?

Smishing is a type of social engineering that targets mobile devices (image from https://www.threatcop.com/)

Please be vigilant in how and where you share your personal information. There are nefarious actors at work on the web and they will do their best to try and trick you into getting access to your money and more personal information.

The current wave of smishing is concerning. There are systems out there that focus on finding a name associated with an organization and a mobile phone so that they can text you to try to fool you into revealing more information that will compromise your secure services (banking, amazon, netflix, insurance, etc.).

If they can find the name of a co-worker or some other person associated with you they will use that name to make their attack seem like a request from a friend or colleague … or even a boss.

Like anything else that seems a bit “off” just delete and move on. Don’t give it second thought … definitely don’t click or respond to anything that gives you pause.

Below is some helpful information pulled from a web page hosted by Norton, a leading cyber security services firm:

Smishing attack warning signs

Use these smishing attack warning signs to know whether a smishing text made its way onto your mobile device.

Suspicious phone numbers

Smishing texts may come from phone numbers that don’t look normal at first glance. They may stray from the typical 10-digit layout or a series of the same number. If you see this type of number accompanied by a suspicious-looking message, don’t respond and delete the text immediately.

Smishing protection tip: Never respond to suspicious text messages.

Links and files from unknown numbers

Smishing texts are almost always paired with links to fake websites capable of recording your sensitive information. That’s why if you come across one, never click it. And in the event you do click one, look out for signs of an unsafe site, such as no “http” in the URL or small differences that you’re not used to seeing. 

Smishing protection tip: Avoid clicking on suspicious links and files.

Urgent requests

Most phishing emails and text messages feature urgent requests to frighten the receiver. But any legitimate company will give their customers ample notice about pressing issues. Delete these messages, and if you’re still concerned after the fact, contact the company directly. 

Smishing protection tip: Never cooperate with urgent requests sent via text.

Money requests

Like urgent requests, you should delete text messages asking you to wire or transfer money over the internet. The likelihood that these are hackers disguised to try and steal your funds is extremely high. 

Smishing protection tip: Never comply with urgent requests for money via text.

Prize notifications

The thought of winning a prize is exciting to anyone, but the chances of winning a sweepstakes you haven’t entered is incredibly low. If you receive messages about prizes you won from an unfamiliar contest, avoid clicking on any links attached and delete the text.

Smishing protection tip: Avoid clicking on suspicious links and files.

(taken from https://us.norton.com/internetsecurity-emerging-threats-smishing.html# on 8/12/2022)

Pepperdine’s App!

Pepperdine’s App

Experience Pepperdine from Your Mobile Device

Available for free download on the App Store and Google Play, the Pepperdine mobile app is a go-to resource for all students, alumni, faculty, staff, and friends of Pepperdine. Gain instant access to Courses, the campus shuttle tracker, dining menus, library hours, a stunning Pepperdine Magazine mobile experience, the Virtual Campus Map, and more.

Click for more information or to get to the download links

Tech Advisory Group

Want to have an inside view of the tech at Caruso Law? Help guide the development of services and more?

Join our Tech Advisory Group…

TAG you’re IT!

Please send a note to phillip.bohl@pepperdine.edu and indicate which program you are in (JD, LLM, MLS, etc.), your expected graduation year and include a brief description of what interests you in tech and any background information that may be relevant. No experience with tech is required!