[Please watch this page for updates — we will post as we get them]
13 November 2020
Please note that ExamSoft has released a new version of Examplify that is compatible with Apple’s OS 11/Big Sur that was released this week. In most cases it will be automatically installed on systems that have a current version of ExamSoft Examplify. If not, the download site is HERE where you will want to follow the instructions on the update process.
However, ExamSoft’s new version of Examplify (Version 2.5) will NOT operate on the newly released Apple line of computers using the M1 chip.
We strongly recommend that you avoid buying a Mac with the M1 chip at this time if you intend to use it for exams in law school.
Today, Apple announced two major updates that impact Examplify.
First, Apple announced that macOS 11 Big Sur will be available on Thursday, November 12.
A new version of Examplify for Mac will be required to utilize macOS 11. Examplify version 2.5 will support macOS 11, and is expected to be released later this week. Exam-takers should NOT upgrade to macOS 11 until they have installed Examplify for Mac version 2.5. This will enable them to continue to test without issue.
Second, Apple announced the release of a new line of Mac computers that utilizes their new M1 microchip technology. This new hardware represents a significant shift in the core technology. These devices will be available from Apple starting next week.
Examplify for Mac currently only works on Mac devices with Intel processors. Exam-takers should NOT upgrade to a new Mac device utilizing the new M1 microchip until a supported version of Examplify is released to ensure the continued ability to use the application.
Due to the complexity of the development and testing required to support this new hardware, we do not currently have an expected release date. We do not expect an update to Examplify for Mac that will support these new devices to be available by the end of the year.
Please make every effort to communicate this information to your exam-takers to ensure that they are able to continue testing without issue.
As updates become available, we will amend our Minimum System Requirements and send announcements via email.
If you have any questions, please reach out to your ExamSoft contact.
The ExamSoft Team
6 November 2020
Apple is expected to release a new version of the Mac operating system, called macOS 11, or Big Sur, in the coming weeks. While an announcement may be made at the upcoming event on November 10th, the exact release date is not currently known.
… [A] new version of Examplify for Mac will be required to support macOS 11. Any exam-taker who upgrades to Big Sur (macOS 11) will be unable to take an exam with Examplify until the new Examplify version is available.
Examplify version 2.5 will support the macOS update, and is expected to be released in the next few weeks. We will announce availability and update the published Minimum System Requirements as soon as this version is available.
Don’t forget to do at least one Mock Exam in Examplify.
Note: Like potato chips, more is better. So you can do as many as 20 Mock Exams if you like. So do more. It’s better.
The Mock Exam not only tests whether your laptop is ready for exams using the ExamSoft Examplify software, it will increase your familiarity with the Examplify software and how and where to find the various features of this product.
Mock Exam – scroll down to the video — it’s keyed so you can go directly to the Mock Exam part of the video.
The following guide is intended to walk you through the process of taking your Fall 2020 Examinations. Please read these instructions carefully.
Unless you are otherwise notified by your professor, all final examinations will be administered remotely as “open book/open note/open Internet” exams this term.
You will have the ability to
“toggle” between your exam attachment, electronic notes, the Internet, and your
essay responses in ExamSoft.
Your exams will be timed. You are responsible for starting the exam at the time you are scheduled to take the exam and uploading your exam on or before the time the e-mailed instructions indicate you must end the exam. You are responsible for time-keeping if you begin the exam later than its scheduled time. If you begin the exam late, the timer may suggest that you have time remaining, but the deadline for uploading your exam is the time indicated in the instructions.
You are responsible for following the instructions as well as the honor code, which are included with every exam. Your exam submission indicates your certification that you have read, understand, and agree to be bound by the terms of the Pepperdine Caruso Law Honor Code, which applies with equal force to examinations submitted online.
For an instructional video that discusses downloading Examplify, taking a Mock Exam, Examplify features, and more, please view the video below.
Before taking your first exam, please do the following:
Take a Mock Exam – This will prevent unnecessary stress during exams
Download your Exams in Advance of your Exam Date
For further reference concerning requirements, installation and re-registration instructions and other features of Examsoft’s Examplify, please click here.
STARTING AND COMPLETING THE EXAM
On the day and time scheduled for your exam, an email will be sent to your class with exam-specific instructions, including the exam start and end time, password, and contact information should you require immediate assistance during your exam.
(Please note: If you have been approved and scheduled to take the exam on another day or time, you will receive this information on the day/time your exam was originally scheduled. Please save this information for the time your exam is scheduled. Your exam timer will begin the moment you enter the exam password. Do not enter your password until you are ready to take the exam.)
Once you have received the e-mail with your password information, please log-into Examplify and click on the exam you are taking in ExamSoft.
1. Under “My Exams” on the left-hand side of the screen, look for the name of the the exam you are taking and select it/click on it.
2. Enter the exam password that was e-mailed to you at the start of the exam. (Note: this password is case-sensitive and must be entered exactly as shown).
3. Please read and acknowledge the “Exam Notice,” which is the Pepperdine Caruso School of Law honor code for remote exams. (A copy is attached to this document for your thorough review.) Please read and scroll down to the bottom of the screen before clicking “Next” to accept the terms of the honor code.
4. The “Exam Controls” screen will appear, indicating that the exam includes an attachment and instructions where it can be found under the drop-down menu, “Exam Attachments.”
5. The screen, “Please wait until instructed to start” will appear. Please disregard this statement to start your exam by clicking “Continue.”
6. Next, please check the box, “I am authorized to start my exam,” then click “Start Exam.”
7. Once you have entered the exam itself, you will have the ability to “toggle” between your computer notes, the Internet, the exam attachment, and your response.
As indicated above, you may access the exam attachment by clicking on “Exam Controls” on the top menu, then “Exam Attachments” on the drop-down menu.
8. A pop-up window of the exam will appear on your screen.To open and/or print the Exam attachment in your PDF reader, please click on the printer icon/Print.
9. The exam will appear in your PDF reader and allow you to Print from its application, typically using the printer icon at the top of the screen.
10. Please type your answer in the space provided. There is a timer at the top of your screen.(Please note: It is your responsibility to start and end your exams on time. Your exams must be uploaded by the exam end time and will not allow for a “late start/end time.”)
11. Once you are finished with the exam, click “Finish” at the bottom right hand corner.
a. Before the time expires, you can upload your exam, as you typically do in Exam Controls as shown below.
b. IF the timer expires, a screen will appear to inform you that your “Time Limit is Reached,” and the exam will be uploaded for you. Please keep track of your time to ensure your exam is uploaded at the scheduled end time.
c. If the time limit expired and your exam was uploaded for you, you will see the following screen, which will indicate the status of the upload:
If you have manually uploaded your exam, you will be asked to confirm the completion of your exam. If you are certain that you would like to submit your exam, check the box and click “Submit Exam.”
13. PLEASE make sure your exam is completely uploaded. Wait until you receive the green screen, “Your exam has successfully uploaded.” Do not close your laptop until you see this screen.
(Please Note: If you do not receive an email confirmation of your exam submission, please open your laptop again to complete the upload process.)
Once you see this green screen, you may click “Return to Dashboard.”
HONOR CODE STATEMENT FOR REMOTE EXAM TAKING
The following statement will be attached to every exam you will be taking this term. By clicking “NEXT” and entering the password for your exam, you agree to the following:
By checking the box
below, you certify that you understand that the terms of the Pepperdine Caruso Law Honor Code apply
with equal force to examinations administered online. [link to the full policy]
In particular, you are aware of the following non-exhaustive examples of prohibited conduct that specifically apply to exams:
1. to consult with any other person during an examination, unless expressly authorized by the instructor;
2. to edit overtime on an examination;
3. to obtain unauthorized information concerning an examination one is to take, without immediately informing the Dean;
4. to take an examination for another student;
5. to divulge the contents of an objective or essay examination (note: all exams being administered online this semester should be considered as designated as an examination ‘not to be removed from the virtual examination room’)
6. to intentionally and unnecessarily disturb others taking an examination;
7. to incorporate into work offered for credit any passages taken either word for word or in substance from any work of another without properly crediting the original author and work;
8. to submit as one’s own work the work of another;
9. to submit for credit work that has been previously offered for credit or submitted to a journal;
10. to submit for credit work prepared in collaboration with another without securing the instructor’s permission in advance of submission;
11. to improperly reveal to a professor one’s identity in connection with an examination which is to be graded on an anonymous basis;
12. to unlawfully possess, distribute, or use prescription drugs without proof of prescription, to enhance academic performance;
In addition, it is a violation of the Honor Code
to willfully fail to fulfill the duty owed by every law student to report promptly
to the Board Chairperson or the Dean all circumstances which he or she believes
to constitute a violation of the Honor Code and to identify the person or
An honor code investigation may include, but is not limited to, collecting electronic data from computers, phones, and other potentially relevant data sources. Violations of the Honor Code are extremely serious, can cause sanctions including expulsion, and must be reported to the bar examiners as part of the moral character determination, thus potentially hampering your ability to ever practice law.
IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!
You may have heard of an LMS or learning management system. An LMS is an online service that hosts your course syllabus, other documents, class discussions, and more.
If you are new to Caruso Law, you may not have head of TWEN, an LMS that has been used here at Caruso Law for over two decades. In the Fall of 2020 we started moving toward using a new LMS that Pepperdine calls “Courses by Sakai” or simply “Courses.”
It may be interesting to note that Pepperdine University has been using Courses for over a decade so it isn’t new to the university, it’s just new to Caruso Law where the recent integrations with Zoom and other services have become must-haves for Caruso faculty and students. There are other advantages that Courses brings over TWEN but that’s a topic for another post.
Courses is the “go to” place for all things associated with your classes including Zoom links for your online classes, syllabi, recordings of classes and more.
If you are just starting out at Law School, or heading back to school and looking to upgrade your system, please review the below information before purchasing your new laptop!
Nearly all Pepperdine Caruso Law Students use laptops for class, exams, and homework. While laptops are not required, they can be a very valuable tool in law school. The following recommendations take into account services and applications that are often used in conjunction with Caruso Law classes and other curricular and extra curricular activities.
The Information Services team at Caruso Law provides assistance in configuring your laptop for the network. Please think very carefully before choosing a laptop brand or other hardware/software choice outside the recommended list, as you may be limiting your potential sources of support.
As a law student your laptop computer is a key tool. Please keep this in mind as you think about how you will use it, the software you install on it, the websites you visit with it, the files/attachments you choose to download and where you store it when you are not using it. You will want it to be functioning at optimum levels. Theft, drops, malware, and other untoward variables will detract from your laptop’s ability to help you succeed in law school.
Below are the minimum Computer/Technology Recommendations:
Internet: Strongly recommend a rock solid internet connection with a minimum 20 Mbps down and 10 Mbps up. This exceeds the minimum requirements for synchronous Zoom sessions (the absolute minimum is 600 kbps in both directions while recommended minimum is 1.5 mbps) but note that if you share your internet connection you will need more bandwidth to ensure a reliable, continuous connection. Also please note that the age of your hardware (router, modem, cabling, computer) will play a significant role in reliability.
Manufacturer/Model: Dell Latitude Series/Apple MacBook Pro or MacBook Air
Display: Minimum 11” screen – for improved readability, consider 13” or larger
Operating System: Windows 10 /OS X 10.15 or better
Processor: Intel i5 Processor or faster (or equivalent AMD)
RAM: 8GB or higher
Solid State Drive (SSD): 120GB or higher
Integrated WiFi or WiFi adapter: Newer is often if not always better
Media Drives: None necessary
Battery Life: 4-6 hours, much longer is much better. MORE UP TIME.
Spare Laptop Charger: If you plan to bring your laptop with you, keep one for home and one for travel. If you lose one you have a spare. NO DOWN TIME.
Warranty: 3 year parts/on-site labor. LESS DOWN TIME.
Security Lock: Don’t ever walk away from your laptop if it isn’t secured. LESS DOWN TIME
Malware Protection Software: Make sure you have Anti-Malware installed. Use the firewall that is build into your computer’s operating system. MORE UP TIME.
Personal Printer: We strongly recommend HP Printers with an extra toner cartridge. NO DOWN TIME.
The Dell Latitude series is designed for a professional enterprise user and is not what you will find in a consumer-focused retail store. We have found these systems to be very reliable and strongly recommend them to both students and faculty for their personal computing needs. This recommendation is not meant to dissuade you from other manufacturers or even other lines of Dell computers, however, we know this line to be a great fit for a law student who needs a solid, reliable system for three years of challenging work (plus the Bar exam).
We do not recommend tablet-based systems. Nor do we recommend netbooks or Chromebooks. You are certainly welcome to buy them but we don’t believe they will meet your needs in law school. Essentially, you can bring any device you want to law school. However, if you want to take exams and keep pace with the challenges of law school, you should purchase a high-quality, business class laptop, not a cheap off-brand version found on sale at a big box retailer. Remember, you want a system that is reliable and will last you through completing the BAR exam. You don’t want a machine that may crash in the middle of an exam!
Hurray! You’ve graduated from Pepperdine Caruso School of Law! The last thing on your mind is your Pepperdine Email account, but there are some things you need to know…
COVID-19 NOTE: Student email accounts, WaveNet, and other network-related resources are governed by university policy and managed by the university IT department.Typically, student email accounts, WaveNet access, printing, Zoom, etc. would be deactivated 90 days after the 15th of the month following the date of graduation.In these unprecedented circumstances, this date is being pushed further out. We do not yet have a fixed date for this but it is presently set to be 90 days after commencement. That’s the graduation ceremony, not the official graduation date which for Spring 2020 is 5/15/2020.
At some point, recent graduates’ student email accounts will be deactivated by the university. When the commencement date is set, recent graduates will receive automated notifications in their student email inboxes 90, 60 and 30 days before account deactivation.
After graduation a process starts that begins with your status changing from student to alumnus. This process involves a file transfer that takes place sometimes several days to a few weeks after graduation. Sure, you have the diploma but the system doesn’t recognize you as an alumnus until that file is transferred from the student system to the alumni system. Typically this takes place about a month after the date of your graduation. That’s when all the automated stuff starts up.
On the fifteenth day of the month immediately after your graduation date you will get an email to your student email account. This email will give you the instructions and an important link you will need to setup your alumni email account… but you needn’t wait for that note, you can do it NOW by going here.
Note that student email accounts are disabled 90 days after the student’s last enrolled semester (90 days from the time of your entry into the alumni system — typically less than a month after Graduation day).
Once an account is deactivated the data/emails in that account it is not recoverable.
But there’s good news. You’re an alumnus now! Alumni may obtain a free, email account through Pepperdine’s Alumni Association. You can find more information on Alumni Email at this website.
Part of this process also includes instructions on how to easily migrate your Pepperdine Google Drive contents to a new Alumni Google Drive account! The best benefit? UNLIMITED STORAGE!
After your student email address expires, no mail will be received at your student address. To make a smooth transition, the Alumni Association recommends:
Set up your new alumni e-mailaddress immediately when you get that email noted above.
Forward your mail in Wavenet to a new email address — that new alumni address or another one you prefer. (Note that forwarding will only work up until your student email account is suspended.)
Set up an out-of-office message in your Pepperdine Student Email (accessed through Wavenet) account informing all your contacts of your graduation and of your new email address. Log into Wavenet click on Options, and then update your Out of Office Assistant.
If you have problems, the first thing to do, is to completely shut down your computer and restart. Most computer problems are corrected with this remedy.
Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers. Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
Please contact University Technology Support directly at 310-506-HELP (4357)
Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
Phone dial-in: 888-799-9666 ext 2
If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.
What if, as a Pepperdine Caruso Law student I have a bad internet connection? How should I join my classes by Zoom? Can I call in?
You must use the Zoom app and connect via Internet. See our guide for students here. We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions. Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer. Check with your mobile phone provider for details on this feature. Android Tether ArticleiPhone Tether Article
If you have questions please contact ExamSoft support at (866) 429-8889 or you may stop by the Law Library’s Public Services desk and ask for an Information Services team member.
Compatibility with Catalina
Examplify now supports the latest Mac OS Catalina. However, if you want to update your Macbook devices to this software, you must also reinstall version 2.1.0 of Examplify by going to www.examsoft.com/pepperdinelaw.
Both TWEN and Courses are utilized by both students and faculty for effective classroom communication. Read on to learn more about COURSES.
Coursesis Pepperdine’s open-source, learning management system that offers faculty and students a collaborative online environment to support teaching and learning. Basic features of Courses allow faculty to post syllabi, grades, and announcements. For more information, visit the University’s Courses Community page. Watch the video below to learn more about the basic features of Courses and view the user interface. For step-by-step instructions and a list of FAQs, please visit Pepperdine’s Courses Faculty Guide.
Zoom recordings are generally stored in the Cloud, which does not have infinite storage. To preserve room for new incoming recordings, Pepperdine is implementing a six month Zoom retention period.
This retention period is important to ensure that enough cloud storage space remains available for our community during an active academic term. It will also promote good stewardship of University data and resources by encouraging the review and transfer of any critical meeting or lecture recordings to Pepperdine’s longer-term video storage locations.
This will begin January 4, 2021. Please see this timeline to understand when recordings will be deleted:.
What does this mean?
Pepperdine’s cloud server will refresh every six months. This means that new Zoom cloud recordings will be available for six months before being automatically moved to Zoom trash.
Once moved to trash, meeting hosts (professors) will have 30 additional days to access the recording from trash before permanent deletion.
What to do before January 4th?
Review your old Zoom recordings, and determine which ones you wish to keep long term.
Download any recordings you wish to keep, and archive in either Panopto or Google Drive. See the steps below for how to archive Zoom recordings.
Archive Zoom Recordings to Google Drive
To archive Zoom recordings to Google Drive, follow the steps below.
Begin by navigating to your online Pepperdine Zoom account, by logging in through https://pepperdine.zoom.us/. For more information on how to access your Zoom account, see Lawtech’s general Zoom page.
Click Recordings from the left-hand tool column.
3. Next, under the Cloud Recordings tab at the top of your page, scroll through your meetings until you find the recording you wish to preserve. Click the More button at the far right of the recording, then from the drop-down menu click Download.
4. You will see the downloaded recording(s) appear at the bottom of your browser, or saved to your downloads wherever they are kept.
5. Now, navigate to Google Drive and log in using your Pepperdine email.
For archiving purposes, we recommend that you create a new folder. To do this, begin by clicking New and then Folder.
6. Name the folder accordingly.
Once you click Create, you will be directed into the folder itself.
7. To upload your recently downloaded Zoom recording, click New (again) from the upper left hand corner, and then File Upload.
8. You will be directed to your files, where you will navigate to Downloads and then select the recording you wish to archive. Select Open.
9. Success! Your recording will upload to your new Google Drive folder, to be archived long-term.
If you would like to mass archive many recordings at once, the process is exactly the same. Just download them all from Zoom, and choose all of the downloaded recordings to be uploaded to your Drive from step 8, instead of one recording only.
For more information, see Pepperdine’s web page on Zoom Cloud Storage Retention.
If you are trying to access a recording in Zoom, and receive an error screen such as the one below, then you may need to re-log in to access the recording through SSO. Please view the steps below on how to do so.
Accessing The Recording
If already logged in to Zoom, log out. Then, click the link that your professor sent to view the recording.
You will be navigated to a log-in page. Do NOT sign in with the email address and password. Instead, select Sign in with SSO.
3. You will be directed to a domain page. Enter pepperdine as the domain. Press continue.
4. From there, you will be directed to Pepperdine’s Central Authentication Service log in. Log in using your usual Pepperdine credentials.
5. Finally, you will be asked to enter the password for the unique Zoom recording you are accessing. Enter the password given to you by your professor.
ExamSoft produces the Examplify examination software used by many law schools and state bar examiners. This software is a secure essay exam word processor. Pepperdine School of Law allows students to use this software to take their midterm and final law exams. If you plan to use your laptop computer to take your exams, Examplify is required.
For a list of relevant Examplify articles, please view the links presented in this article below.
IMPORTANT: RETURNING STUDENTS – If you have not used Examplify during the current term, you may need to re-register your software for the current academic school year. To do this, simply follow the same steps for installing the program for the first time. Login to the Examsoft website listed above, and click on “download” to accept the new academic year’s user agreement and download Examplify. Follow the prompts for the installation and when prompted, accept the new academic year’s student agreement again within the program and then follow the remaining prompts to install the latest version of Examplify.
Before attempting any exam, we highly recommend downloading and running a ‘Mock Exam’ within Examplify. This will help ensure that the software is functioning properly on your computer prior to exam day.
If you have not logged into WaveNet since 19 October 2020 you may have to clear the cache on your browser.
If you have been using a bookmark to quickly get into WaveNet, you will want to update that link if you have not done so already. Point your browser to https://wavenet.pepperdine.edu and that should get you in.
If you are still having trouble, there may be an problem with that system. Before calling (310) 506-HELP, we recommend that you try using a different browser (Safari, Firefox, Chrome, Edge) that you don’t normally use to see if that yields a better result.
No luck? Definitely call and report the outage, you may be the first to notice the problem and that first call is the best way to ensure that things get working again sooner.
Your browser saves time by navigating through shortcuts to saved or cached information. This means that if a website is changed or upgraded, your browser may rely on saved or cached information to load the page. This can occasionally cause some discrepancies between an older version of a webpage and a newer one.
You can manually force your browser to reach out to the most recent version of a website by clearing your cache and browser data. Find out how to clear your browser data for each browser listed below. Also, see this page for more information on the steps listed below.
Open Chrome. At the top right corner of your screen, hit more (the three gray buttons). Then from the drop-down menu, click history, and history again.
2. On the left, click clear browsing data. From the drop-down menu, you will be able to select how much you would like to delete. To delete all, select All Time.
Open Safari. Choose history, then clear history. Then select from the drop-down menu how far back you would like to clear.
Open Firefox. Then click the library tab, and then history and clear recent history.
You will be presented with a dialogue box where you can choose the time range you would like to clear.
Open Microsoft Edge. Select Settings and More and then history, then manage history. Alternatively, you may paste this link: edge://settings/privacy into your browser).
Under clear browsing data, choose the time frame you would like to clear.
Apple’s new security feature called a “MAC address”, keeps information secure by requiring a device to identify itself to a network before logging in. This means that if you have a device using the MAC feature, you may be required to re-log in in to Pepperdine’s Wi-Fi server frequently. See this page for more information.
This feature affects the following devices: Devices bought with or upgraded to iOS 14, iPadOS 14, or watchOS 7.
ISO recommends all faculty, staff and students use the following procedure (See “work around” farther down this page) to disable this feature after connecting to Pepperdine’s Wi-Fi network using an Apple device running one of the affected iOS versions.
Note that if the feature is turned off after registration, there may be one more registration as the MAC address reverts to the hardware address. Android devices and Windows 10 computers also have this feature, but it is not on by default.
If colleagues or students with those devices are getting deregistered daily, check if that feature is enabled for the “pepperdine” Wi-Fi SSID and turn it off.
Technicians may reach out to the Information Security Office by phone with questions at x4040 for further technical explanations. Students and colleagues who need help configuring the private Wi-Fi to off for the “pepperdine” SSID should contact Tech Central, x4357.
On-campus faculty, staff, students and other colleagues when registering one of the above described devices to the “pepperdine” Wi-Fi network.
To disable the feature you may follow the instructions found here.
There are a number of ways to stay connected to your departmental voicemail when working off-campus.
Retrieve messages with your phone
Retrieve messages using Jabber
Have the voice messages forwarded to an email address as an audio file attachment (similar to what is done automatically with your personal office voice mail).
To retrieve messages from any phone :
Note: This will work from any phone anywhere.
Dial (310) 506-4002.
When the system answers with: …”Hello you have reached Pepperdine U. messaging system…”
Immediately press the star key (* )
Enter your voicemail ID number (last 4 digits of your phone number or 4-digit phone extension) followed by #.
Enter your PIN (XXXXXX) followed by #.
To retrieve messages using Jabber on your computer: Note: Jabber will not notify you of any messages on a secondary line you have associated with your Jabber account. Notification is only functional on the prime line (your primary number on jabber).
To access voicemail on a secondary line in Jabber, select the line from the “line bank” on the bottom left corner of the Jabber screen.
Then go to the upper left and enter “4002” in the “Search or call” blank then hit enter. This will dial the voicemail system for that line.
Enter your PIN for that line’s voicemail box.
To forward messages to an email address: Note: This solution may not work for every situation.
You can forward your messages that go into your departmental phone line’s voicemail box to any one email address you prefer.
You cannot send this voicemail to multiple email addresses
But you can functionally distribute all such voicemail messages using a rule in Google Mail that will allow you to forward incoming messages meeting the voicemail criteria.
You can also send the voicemail messages to a group distribution email (like a Google Group) that will enable you to send those voicemail messages to more than one person.
Consider this option carefully because you will run the risk of more than one person on your team returning messages to the same caller. This can create some confusion.
If this approach is something you’d like to do, please contact the Information Services department at firstname.lastname@example.org with your request. We can help you get a departmental email address if necessary and will help setup the voicemail forwarding to the address you specify.