PIN?

Using a PIN to access a University area with card swipe access — Where’s my PIN, What do I do if I forgot it or never knew what it is????

Every student, staff member and faculty member has a university-issued PIN or Personal Identification number for use with your ID card. Residential students use these all the time to enter their apartments or dorm rooms. You may not have needed your PIN until now.

The PIN is used in conjunction with the access control system at Pepperdine and is part of a two factor authentication system that requires a user to “have something” and to “know something” in this case you “have” your ID card which has a proximity chip in it and you “know” your PIN.

Don’t KNOW your PIN? Here are the instructions for retrieving your PIN.

PIN Retrieval App Instructions
1.Login to your personal WaveNet page using your Network ID and Password.
2.Select the Student Services tab and then ID Card PIN Lookup from the drop-down menu.


3.You will be prompted to read a disclaimer and select Agree.


4.You will then be required to login for a secondary security authentication.


5.The PIN information will displayed as follows:


6.If you are not currently setup in the access database you will be directed to the following screen: (You will see this screen for the first 20-30 minutes after your ID card is printed as the computer system updates. Check again soon.)


7.The PIN display screen will reset in 30 seconds and you will be re-directed back to the Disclaimer page. However, another session can be initiated by selecting Agree and following the process again as outlined.

This information is also available HERE with a visual guide: https://drive.google.com/file/d/1-L99QWwGYkjbFri18VXNgcjzXKeYHIf4/view?usp=sharing

Examsoft Support Information

So you finally finished that 3 hour exam. You’ve uploaded your exam file and got the green “All Clear” sign (cue enormous sigh of relief). Congratulations! You’re home free at last … but … you have your doubts … and you want some reassurance.

No worries!  The first thing you may want to do is check to see the status of the ExamSoft systems that run behind the scenes.   This site will give you the status of their systems in real time so you will know if for some reason an internet outage in some part of the country may be impacting the upload confirmation that you are expecting.  While rare, this has happened a few times and it’s nice to know that it’s just a slowdown.

For more support information visit their tech support self-help page for help fixing whatever ails your computer post exam. help.examsoft.com

If you experience a problem, remember that this is the exact same software used for your California Bar exam (and many other jurisdictions), so it’s best to sort out all these problems now, rather than when you’re sitting for potentially the biggest exam of your life.

You can also check out this page for the list of their latest minimum computer requirements for Examplify on Windows PC and Mac OS computers.

You can also check out this Quick Start reference list for all the support tips you might need.

And if you get Really lost, give Examsoft’s tech support, use this form to enter your issue, use the live chat feature on that same page,  call at 866.429.8889 or via email at support@examsoft.com. They’re just waiting to help!

Update Your Zoom – Staying Current!

Zoom releases updates fairly frequently. Some of those updates contain significant changes to the functionality of your Zoom installation. All provide a better overall experience because the Zoom engineers improve security and stability with nearly every update.

Instructions from Zoom on how to update are here: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

ExamSoft Examplify

ExamSoft produces the Examplify examination software used by many law schools and state bar examiners. This software is a secure essay exam word processor. Pepperdine School of Law allows students to use this software to take their midterm and final law exams. If you plan to use your laptop computer to take your exams, Examplify is required.

For a list of relevant Examplify articles, please view the links presented in this article below.

Examplify can be downloaded (http://www.examsoft.com/pepperdinelaw) and installed on your laptop computer. To properly use the ExamSoft Examplify program at Pepperdine University School of Law, it is highly recommended you review the notes and instructions listed in the Exam Information to Students (Spring2021).

IMPORTANT: RETURNING STUDENTS – If you have not used Examplify during the current term, you may need to re-register your software for the current academic school year. To do this, simply follow the same steps for installing the program for the first time. Login to the Examsoft website listed above, and click on “download” to accept the new academic year’s user agreement and download Examplify. Follow the prompts for the installation and when prompted, accept the new academic year’s student agreement again within the program and then follow the remaining prompts to install the latest version of Examplify.

Before attempting any exam, we highly recommend downloading and running a ‘Mock Exam’ within Examplify. This will help ensure that the software is functioning properly on your computer prior to exam day.

For tips on how to maximize your remote internet experience, please click here.

For an instructional video that discusses downloading Examplify, taking a Mock Exam, Examplify features, and more, please view the video below.

Relevant Exam Posts:

NOTE:  ExamSoft will not support Mac OS beta releases. For more information on ExamSoft’s Mac OS requirements, please visit the ExamSoft website.

For Student Test Takers Tech Support and Help, please contact the Examsoft Test Takers Support line at 866.429.8889 or via email at support@examsoft.com.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

Faculty Hardware — Setup at home

When setting up your secondary monitor (connected to your laptop) or attaching your headset or webcam, you may have questions.

Please check out these very short videos and then if you still have a question, please do call us at (310) 506-7524 or send us a note at support@law.pepperdine.edu

Zoom Polling – meeting votes, anonymous responses

You can use the built-in Polling feature in Zoom to do both ad-hoc and pre-planned polls/surveys which can also function as a voting system.

Zoom’s Polling feature (link to help article on Zoom’s site)

Creating a poll before your class

(Lifted from Pepperdine IT’s site on Facilitating a Meeting with Zoom)

  1. Sign in to your Zoom account.
  2. To begin a poll, you need to either: a) create a new meeting, OR b) go to an existing meeting under the “Meetings” tab.
  3. Scroll to the bottom of the meeting invitation, click “Add” to begin creating the poll.

Begin Poll Creation

4. Title the poll, enter question type (single or multiple choice), and click “Save.”

Poll Question

 Launching a poll

1. Click “Polling” in the bottom toolbar.

Launch Poll


2. Click “Launch Poll.”

Poll Question

3. Participants in the meeting will be prompted to answer the polling questions. Once an answer has been submitted, the host will be able to see the live results.

Polling Questions in Progress

4. When finished with the poll, click “End Poll.”

5. (Optional) To share polling results with meeting participants, Click “Share Results.”

Poll Results

6. Click “Stop Sharing” to stop sharing poll results with meeting participants.

Stop Sharing Poll Results

Creating a poll during your class/meeting

You can also create a poll by clicking Polling during the meeting.

This will open up your default web browser where you can add additional polls or questions. Click “add a question” and then navigate to the page that will appear in your browser, where you can create a question to be used in your meeting.

After your have created your question, follow the same instructions for launching and sharing a pre-planned poll:

First, to get back into the meeting currently running, click Join Now to be directed back to your class.

Next, click the polling icon in the bottom toolbar, which should bring up the newly-created question. Click Launch Poll.

When students finish answering, click End Poll.

Finally, you will have the option to Share Results from the poll, or Re-launch the question.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

How to set up Zoom Meeting Breakout Rooms

Pepperdine Caruso Law is dedicated to assisting you in making the transition to online teaching. To that end, we have created this guide. Please contact us with any questions!

Note: Only the host of the meeting may manage breakout rooms. A co-host will not be able to access this feature.

Please carefully read and follow these instructions for setting up breakout rooms in your online class meetings. You will need to be fully able to manage your online class breakout rooms. To view and download this document in a separate window, please click.

Enabling “Breakout Room” Setting in your Zoom account

Go to pepperdine.zoom.us and click “Sign In” to log-in to your account.

To get started, view the “Meeting Settings” tab on the left-hand side of the page.

Verify that “Breakout rooms” is checked under advanced settings.

How to create the Breakout Rooms and Assigning Students while hosting your Zoom meeting

Once you are hosting your Zoom meeting, the “Breakout Rooms” option will be shown at the bottom of the Zoom panel.

If you are sharing your screen, the button can be found under the “More” menu.

After clicking “Breakout Rooms”, you will be shown the eligible number of participants and asked how many rooms you would like to create. From here, you may either allow Zoom to assign your students to rooms “Automatically,” or assign the students to each room yourself “Manually.”

If you would like to manually assign your students, then click “Manually” and proceed to select “Create Breakout Rooms.”

From here, participants are still in the main meeting. By hovering over the breakout room, you can rename, delete or assign members to each room.

To assign participants, click on “Assign,” check their names and click “Assign” again for each breakout room.

If you wish to change an individual’s assignment, you can hover over the name and make the desired adjustment.

How to create the Breakout Rooms and Assigning Students prior to your Zoom meeting.

Note: A new Zoom meeting ID will be created. Please email CSOL Information Services (support@law.pepperdine.edu) that you have created a new Zoom meeting ID for your class.

Go to pepperdine.zoom.us and click “Sign In” to log-in to your account.

Click “Meetings” > “Schedule a New Meeting“.

Complete the meeting information.

Scroll to Meeting Options > Click “Breakout Room Pre-Assign

Click “+ Create Rooms“. A pop-up window will appear.

Click “+” to add a breakoout room.

To add participants, type the student’s pepperdine.edu email address in the field. Hit Enter on your keyboard. Repeat this step for each student you would like in Breakout Room 1.

Note: Pepperdine.edu email address must be used or else the student won’t be assigned to a breakout room.

To add a second breakout room, click “+” again. Click “Breakout Room 2” and add your student’s email address to the “Add Participants” field. Hit Enter on your keyboard. Repeat these steps for additional Breakout Room(s). Click “Save“.

You will be taken to the Meetings page. You can confirm that Breakout Rooms have been created. Click “Save“.

Starting the Breakout Room during your Zoom meeting

Click “Breakout Rooms.” This will show you the Breakout Rooms and the participants assigned to each.

Click “Open All Rooms.” This will automatically move participants into the selected rooms. Successful connection will then be shown by a green dot next to each corresponding individual.

Host Options for Monitoring Breakout Rooms

As the host, you may enter any breakout room to monitor discussion or offer assistance.

You may also broadcast a message to all participants and have your note displayed as a banner on their screens.

Closing the Breakout Rooms

When you wish to end the breakout rooms, click “Close All Rooms.” This will give participants a 60 second warning before automatically being dismissed from their rooms and returning to the main session.

If you wish to reopen the breakout rooms, click again on “Breakout Rooms.” From here, you may now either reactivate the same rooms or choose to create new assignments.

Click here for more Zoom information for faculty.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Setup a Virtual Backdrop for Zoom

So the backdrop for your Zoom meetings isn’t that amazing? Maybe you can spice it up?

Please note though, it does take more than a little computer power to do this as it’s a real time graphics effect that makes this work.

First check out this support article at Zoom: https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background

Short cheat sheet version:

  • First go into your Zoom website profile — go to peppedine.zoom.us and click on “Settings.”
  • After clicking “Settings” go to “In Meeting (Advanced)” and make sure that the dot next to “Virtual Background” is slid to the on or “blue” position. If it’s gray, it’s not on.
  • Make sure you have the Zoom application installed on your computer (not using the web app).
  • Open the application
  • Login using SSO and Pepperdine as your domain
  • And you are presented with the Zoom app’s desktop version
  • Select the icon in the upper right of your Zoom screen that represents you (for me it’s my face)
  • Then select the “Settings” choice in the drop down menu
  • Then select Virtual Background
  • Then select your background from the group.

Uploading Your Own Virtual Background

In this example, we will be using a background developed for Pepperdine Carruso Law School’s 50th anniversary — you may use this background for your own personal use!

To save the Pepperdine Carruso Law School background, click and drag the image below to your desktop. This will save in your desktop files for personal use and for following along in this tutorial.

1. From the window you were left at on the previous guide, click on the “+” button on the top right corner.

2. A pop-up window with your file options will now appear, and you may browse and select the proper image. After selecting the image, click “Open” to have it download onto the Zoom software.

3. You will now see your downloaded image displayed as an option for choosing a virtual background. Select the image, and you may now see the background in the video preview above. If you would like to remove this image from your options, click the “x” on the top right of the corresponding image.

Please note that this new virtual background will only be functional on the computer where you made this setting.

More for Faculty Zoom users

More for Student Zoom users

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Microphone Settings — trouble-shooting

If you are having trouble with your microphone when using Zoom please check your microphone input settings to ensure there is input level.

Both Windows and Mac settings are addressed below:

On MS Windows it would look something like this:

In the bottom right corner of your screen, you will notice the volume icon in the system tray.

image3.png

Right-Click on the volume icon and click Open Sound Settings.

image4.png

In the Sounds Settings window, look for Input and Choose your input device and then click the blue Device properties link (circled in red) in the screenshot below..

image1.png

This will pull up the Microphone Properties window. Click the Levels Tab and you will then be able to adjust your microphone volume settings. 

image2.png

The volume level does not have to be at 100%, but should be high enough that the computer can detect audio. 

Please make sure that your microphone is not muted. If you see the icon below, click the speaker icon to un-mute. 

image.png

Once you determine the best settings for you and your system, click OK to save the settings and then close all settings windows upon completion of adjusting your microphone volume settings.

For MacOS:

——————————–

You will need to open your System Preferences menu, and in the second row to the right will be Sound. Click on that.

Prefs.png

In the Sound menu, click on the Input tab to see the list of microphones available to use. This is where you want to select the mic you’ll be using. If you’re using a laptop, it will have a built-in Internal Microphone that is usually selected by default.

internal.png

If you have headphones with a mic attached and they are plugged in, you’ll see them listed as an External Microphone. Either of these will work, and you can test them by talking and seeing that the bars in the Input level fill up.

external.png

If none of this solves your microphone solution, please send a note to support@law.pepperdine.edu or call Pepperdine University IT support at 310-506-HELP (4357).

When I need Zoom Support …

If I have technical difficulty with Zoom what do I do?

  • Test your computer with Zoom before class.  Check out the audio and video settings.
  • If you have problems, the first thing to do, is to completely shut down your computer and restart.  Most computer problems are corrected with this remedy.
  • Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers.  Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
  • Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
  • As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
  • If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
  • Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
  • Tech Support: 
    • Please contact University Technology Support directly at 310-506-HELP (4357)
    • Secondarily, contact LawTech at support@law.pepperdine.edu with technical questions.  
    • Zoom’s user support is available for Zoom Pro users (your Pepperdine Zoom Pro account qualifies for the Education support option — best/highest support level). Report support tickets to Zoom by:
      • Online submission via submit a request.
      • Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
      • Phone dial-in: 888-799-9666 ext 2
    • If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.

What if, as a Pepperdine Caruso Law student I have a bad internet connection?  How should I join my classes by Zoom? Can I call in?

  • You must use the Zoom app and connect via Internet. See our guide for students here.  We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions.  Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer.  Check with your mobile phone provider for details on this feature. Android Tether Article  iPhone Tether Article

More for Student Zoom users

More for Faculty Zoom users