ExamSoft: Mac OS 11/Big Sur is ok to install. The M1 chip is good too with Rosetta 2

[Please watch this page for updates — we will post as we get them]

5 January 2021

We are pleased to announce that new versions of Examplify for Windows and macOS are available today, January 5, 2021.

These releases include support for Apple’s new M1 processors, along with a number of notable features, important performance improvements, and user-experience enhancements. The highlights are listed below.

Examplify for Windows/macOS Version 2.6 

Support for New Apple M1 Processors
Examplify 2.6 supports Mac devices using Apple’s new M1 processor. Exam-takers using Apple devices with M1 processors will be prompted to install Apple Rosetta 2 in order to use Examplify if it is not already running on their device. For more information about installing Apple Rosetta 2, click here.

Improved PDF Experience
PDF attachments will display side by side with the question and answer, providing an improved user experience. Additionally, exam-takers can now search within the PDF attachment and more easily navigate through multiple attachment pages.

All exam-takers should upgrade to the newest versions of these products to ensure access to these newest features. Examplify for Windows and Mac Version 2.6 are available as an automatic update for all users.

Please refer to our published Minimum System Requirements for any questions about supported device types.

Sincerely, 

The ExamSoft Team

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25 November 2020

(From ExamSoft)

Dear ExamSoft User,

We have released Examplify version 2.5.4 for Windows as the latest version. Examplify will display a message to exam-takers stating an update is available, and many exam-takers will be updated automatically.

This update resolves a Virtual Machine detection block that could have prevented some Windows users from beginning their exams. Because this issue was limited to Windows users, there is no Mac version update at this time.

If you have any questions regarding this update, please contact your Client Success Manager.

Sincerely,
ExamSoft Team

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13 November 2020

Please note that ExamSoft has released a new version of Examplify that is compatible with Apple’s OS 11/Big Sur that was released this week. In most cases it will be automatically installed on systems that have a current version of ExamSoft Examplify. If not, the download site is HERE where you will want to follow the instructions on the update process.

However, ExamSoft’s new version of Examplify (Version 2.5) will NOT operate on the newly released Apple line of computers using the M1 chip.

We strongly recommend that you avoid buying a Mac with the M1 chip at this time if you intend to use it for exams in law school.

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(From ExamSoft)

10 November 2020

Dear ExamSoft User,

Today, Apple announced two major updates that impact Examplify.

First, Apple announced that macOS 11 Big Sur will be available on Thursday, November 12.

A new version of Examplify for Mac will be required to utilize macOS 11. Examplify version 2.5 will support macOS 11, and is expected to be released later this week. Exam-takers should NOT upgrade to macOS 11 until they have installed Examplify for Mac version 2.5. This will enable them to continue to test without issue.

Second, Apple announced the release of a new line of Mac computers that utilizes their new M1 microchip technology. This new hardware represents a significant shift in the core technology. These devices will be available from Apple starting next week.

Examplify for Mac currently only works on Mac devices with Intel processors. Exam-takers should NOT upgrade to a new Mac device utilizing the new M1 microchip until a supported version of Examplify is released to ensure the continued ability to use the application.

Due to the complexity of the development and testing required to support this new hardware, we do not currently have an expected release date. We do not expect an update to Examplify for Mac that will support these new devices to be available by the end of the year.

Please make every effort to communicate this information to your exam-takers to ensure that they are able to continue testing without issue.

As updates become available, we will amend our Minimum System Requirements and send announcements via email.

If you have any questions, please reach out to your ExamSoft contact.

Sincerely,

The ExamSoft Team

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6 November 2020

From ExamSoft:

Apple is expected to release a new version of the Mac operating system, called macOS 11, or Big Sur, in the coming weeks. While an announcement may be made at the upcoming event on November 10th, the exact release date is not currently known.

… [A] new version of Examplify for Mac will be required to support macOS 11. Any exam-taker who upgrades to Big Sur (macOS 11) will be unable to take an exam with Examplify until the new Examplify version is available

Examplify version 2.5 will support the macOS update, and is expected to be released in the next few weeks. We will announce availability and update the published Minimum System Requirements as soon as this version is available.

Sincerely, 

ExamSoft Team

Update Your Zoom – Staying Current!

Zoom releases updates fairly frequently. Some of those updates contain significant changes to the functionality of your Zoom installation. All provide a better overall experience because the Zoom engineers improve security and stability with nearly every update.

Instructions from Zoom on how to update are here: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

The other UPS, Uninterruptable Power Supply

With the power outages affecting our students, faculty, and staff, the IS team recommends using an Uninterruptable Power Supply, UPS, to protect your electronics and keep you working.

A UPS is a battery backup for your electronics. Depending on the size of the UPS, they can provide a few extra minutes of power to safely turn off your computer or a few extra hours to keep working on your project.

No matter the battery size, please purchase one with Automatic Volt Regulation, AVR. This will protect your electronics from voltage issues, like brownouts, and will keep the UPS battery healthy.

Please contact the IS team at 310-506-7425 if you have any questions.

Nefarious Texts! – DON’T CLICK!!

Shipping

Yep, the holiday season is in full swing and the crooks are out to help themselves…
Please be alert to the possibility that you will receive “alerts” via text message (and email too) that purport to update you on the shipping status of something you have ordered.

We strongly recommend that you NOT click that link in the text unless you are positive it’s from the seller or shipper.

Messages that look like this should be immediately suspect:

Ups – package 1z18043 status – shipped!
Click here: j1fnz.info/iqbRGdhgpP

There are several variations on this theme and none of them do good things for you.  Some will waste your time with obvious shenanigans, others will do their best to steal from you.

Here’s an article from earlier this fall on the topic: https://www.howtogeek.com/511049/psa-watch-out-for-this-new-text-message-package-delivery-scam/

If you want status on a package, I recommend that you go back to the order or shipping confirmation email message from your vendor that lists the details of your order and follow that trail to your parcel status.

Don’t Upgrade to Mac OS 11/Big Sur — until after finals

It’s not terrible if you have already upgraded but we don’t recommend changing something that doesn’t NEED to be changed before your final exams…especially if you plan to use your computer for your finals.

So, just a quick note of caution, unless you really NEED to do the update due to other issues with your computer, put off the upgrade to Big Sur until after final exams.

It’s just a matter of managing variables and since this upgrade is so new, we don’t now all the potential issues that could come out of this update. It may be nothing and we hope that it is a smooth transition when you take that step but the fact is we are still learning all that OS 11 entails.

Wishing you all the very best in this final exam season!

Alumni Email? Get your new email account! With benefits!

Hurray! You’ve graduated from Pepperdine Caruso School of Law! The last thing on your mind is your Pepperdine Email account, but there are some things you need to know…

  • COVID-19 NOTE: Student email accounts, WaveNet, and other network-related resources are governed by university policy and managed by the university IT department.Typically, student email accounts, WaveNet access, printing, Zoom, etc. would be deactivated 90 days after the 15th of the month following the date of graduation.In these unprecedented circumstances, this date is being pushed further out.  We do not yet have a fixed date for this but it is presently set to be 90 days after commencement. That’s the graduation ceremony, not the official graduation date which for Spring 2020 is 5/15/2020. At some point, recent graduates’ student email accounts will be deactivated by the university. When the commencement date is set, recent graduates will receive automated notifications in their student email inboxes 90, 60 and 30 days before account deactivation.
  • After graduation a process starts that begins with your status changing from student to alumnus.  This process involves a file transfer that takes place sometimes several days to a few weeks after graduation.  Sure, you have the diploma but the system doesn’t recognize you as an alumnus until that file is transferred from the student system to the alumni system. Typically this takes place about a month after the date of your graduation.  That’s when all the automated stuff starts up.
  • On the fifteenth day of the month immediately after your graduation date you will get an email to your student email account.  This email will give you the instructions and an important link you will need to setup your alumni email account… but you needn’t wait for that note, you can do it NOW by going here.
  • Note that student email accounts are disabled 90 days after the student’s last enrolled semester (90 days from the time of your entry into the alumni system — typically less than a month after Graduation day).
  • Once an account is deactivated the data/emails in that account it is not recoverable.

emailBut there’s good news. You’re an alumnus now!  Alumni may obtain a free, email account through Pepperdine’s Alumni Association. You can find more information on Alumni Email at this website.

Part of this process also includes instructions on how to easily migrate your Pepperdine Google Drive contents to a new Alumni Google Drive account!  The best benefit? UNLIMITED STORAGE!

After your student email address expires, no mail will be received at your student address. To make a smooth transition, the Alumni Association recommends:

  1. Set up your new alumni e-mail address immediately when you get that email noted above.
  2. Forward your mail in Wavenet to a new email address — that new alumni address or another one you prefer. (Note that forwarding will only work up until your student email account is suspended.)
  3. Set up an out-of-office message in your Pepperdine Student Email (accessed through Wavenet) account informing all your contacts of your graduation and of your new email address. Log into Wavenet click on Options, and then update your Out of Office Assistant.

Accessing a Recording in Zoom for Students

If you are trying to access a recording in Zoom, and receive an error screen such as the one below, then you may need to re-log in to access the recording through SSO. Please view the steps below on how to do so.

Accessing The Recording

  1. If already logged in to Zoom, log out. Then, click the link that your professor sent to view the recording.
  2. You will be navigated to a log-in page. Do NOT sign in with the email address and password. Instead, select Sign in with SSO.

3. You will be directed to a domain page. Enter pepperdine as the domain. Press continue.

4. From there, you will be directed to Pepperdine’s Central Authentication Service log in. Log in using your usual Pepperdine credentials.

5. Finally, you will be asked to enter the password for the unique Zoom recording you are accessing. Enter the password given to you by your professor.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

ExamSoft Examplify

ExamSoft produces the Examplify examination software used by many law schools and state bar examiners. This software is a secure essay exam word processor. Pepperdine School of Law allows students to use this software to take their midterm and final law exams. If you plan to use your laptop computer to take your exams, Examplify is required.

For a list of relevant Examplify articles, please view the links presented in this article below.

Examplify can be downloaded (http://www.examsoft.com/pepperdinelaw) and installed on your laptop computer. To properly use the ExamSoft Examplify program at Pepperdine University School of Law, it is highly recommended you review the notes and instructions listed in the Exam Information to Students (Fall 2020).

IMPORTANT: RETURNING STUDENTS – If you have not used Examplify during the current term, you may need to re-register your software for the current academic school year. To do this, simply follow the same steps for installing the program for the first time. Login to the Examsoft website listed above, and click on “download” to accept the new academic year’s user agreement and download Examplify. Follow the prompts for the installation and when prompted, accept the new academic year’s student agreement again within the program and then follow the remaining prompts to install the latest version of Examplify.

Before attempting any exam, we highly recommend downloading and running a ‘Mock Exam’ within Examplify. This will help ensure that the software is functioning properly on your computer prior to exam day.

For tips on how to maximize your remote internet experience, please click here.

For an instructional video that discusses downloading Examplify, taking a Mock Exam, Examplify features, and more, please view the video below.

Relevant Exam Posts:

NOTE:  ExamSoft will not support Mac OS beta releases. For more information on ExamSoft’s Mac OS requirements, please visit the ExamSoft website.

For Student Test Takers Tech Support and Help, please contact the Examsoft Test Takers Support line at 866.429.8889 or via email at support@examsoft.com.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

Problem accessing WaveNet?

If you have not logged into WaveNet since 19 October 2020 you may have to clear the cache on your browser.

If you have been using a bookmark to quickly get into WaveNet, you will want to update that link if you have not done so already. Point your browser to https://wavenet.pepperdine.edu and that should get you in.

If you are still having trouble, there may be an problem with that system. Before calling (310) 506-HELP, we recommend that you try using a different browser (Safari, Firefox, Chrome, Edge) that you don’t normally use to see if that yields a better result.

No luck? Definitely call and report the outage, you may be the first to notice the problem and that first call is the best way to ensure that things get working again sooner.

In summary

  1. Clear the cache
  2. Try going directly to https://wavenet.pepperdine.edu
  3. Try a different browser
  4. Call (310) 506-HELP (4357) and report the problem

Clear Browser Data and Cache

Your browser saves time by navigating through shortcuts to saved or cached information. This means that if a website is changed or upgraded, your browser may rely on saved or cached information to load the page. This can occasionally cause some discrepancies between an older version of a webpage and a newer one.

You can manually force your browser to reach out to the most recent version of a website by clearing your cache and browser data. Find out how to clear your browser data for each browser listed below. Also, see this page for more information on the steps listed below.

Chrome

  1. Open Chrome. At the top right corner of your screen, hit more (the three gray buttons). Then from the drop-down menu, click history, and history again.

2. On the left, click clear browsing data. From the drop-down menu, you will be able to select how much you would like to delete. To delete all, select All Time.

Apple Safari

  1. Open Safari. Choose history, then clear history. Then select from the drop-down menu how far back you would like to clear.

Mozilla Firefox

  1. Open Firefox. Then click the library tab, and then history and clear recent history.
  2. You will be presented with a dialogue box where you can choose the time range you would like to clear.

Microsoft Edge

  1. Open Microsoft Edge. Select Settings and More and then history, then manage history. Alternatively, you may paste this link: edge://settings/privacy into your browser).
  2. Under clear browsing data, choose the time frame you would like to clear.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.