Windows 10 MAC Address Randomization! DON’T DO IT!

Some of you may have heard of this really cool option in Windows 10 to randomize your MAC address for security purposes.  However, the Pepperdine Wireless authenticates your machines based on your MAC address, so if you have it on or accidentally turned it on, you will not be able to connect reliably if at all to the Wireless at Pepperdine.

 

To turn Random Hadware Addresses off

1.)  Click on Network Settings

2.) Click on manage Wi-Fi settings

 

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3.)If you don’t see Random hardware addresses, congratulations, your hardware doesn’t support Random hardware addresses. Otherwise ensure that “Use random hardware addresses” are turned off.

Having Trouble Opening a SofTest Final on a PC? We Have the Solution!

For anyone who has sat, waiting and watching the little spin wheel, spin on and on endlessly after attempting to launch an exam in SofTest, your wait is over!

We’ve outlined a few simple steps below to prevent this from happening when trying to open your next exam. Also, if you’ve ever exited SofTest but found your 2016-04-28_1148desktop background was stuck on the Examsoft background, this should prevent that from happening as well.

  1. Open your computer’s Task Manager. In Windows 10 you can access your task manager by pressing [CTRL + ALT + DEL], and select the Task Manager. If the Startup tab is not visible in Task Manager, click on the “More Details” arrow.  On pre-Windows 10 OS, you can access the task manager by pressing the Windows key and the (r) key simultaneously. In the window that appears, type “msconfig” without the quotes and press enter. Then select the “Startup” tab from the popup window, and follow the next steps.
  2. Under the Startup tab, a list of applications will be present. It is advised that all third party or “after market” applications on this list be disabled to ensure they do not cause a conflict with SofTest, e.g. Spotify, Google Drive, etc. Select each application in the list that is currently enabled and press the “disable” button in the bottom right of the task manager window.
  3. Once all the identified applications have been disabled, restart the computer. 
  4. After restarting, try taking a mock exam again in SofTest v11. SofTest should no longer experience any hanging or freezing before entering the exam.
  5. All other recommendations regarding minimum system requirements for SofTest v11 should still be followed to avoid issues when using SofTest v11. These include temporarily deactivating your any third party Antivirus installed on the device, and only using a user account with administrative privileges on the computer.

You should re-enable all desired startup programs after finals are over, especially your antivirus!

If you have any difficulties following the above directions, please stop by our IS Support desk in the Library for assistance with disabling your startup programs. We hope this helps and best of luck on finals!

Law Student Mental Health Day

lawstudent-vert-blackDo you know what doctors, lawyers, and CEO’s all have in common? These professions have the highest levels of stress among all occupations. Similar stress rates are also true of students in these professions.

However, not to fear… help is here! Take a deep breath, relax, and check out these helpful resources available from the ABA Law Student Division and the Dave Nee Foundation. Together, these sites are dedicated to raising awareness and providing support to law students under stress… so that means they are devoted to pretty much all law students.

March 27th is Law Student Mental Health Day! But in case you missed it, don’t worry, you can still take time to relax and unwind today!

Finals can be a particularly stressful time, so you need to make sure you are taking care of yourself first and foremost. Take a break from studying and devote a few moments to checking out the above resources. Remember to take time to decompress a bit, spend a few minutes on some relaxing breathing exercises from one of the plethora of breathing apps available on your phone, or go for a walk outside. Speaking of checking things out that help you unwind, check out one of the movies from the library while you’re at it! We hope you enjoy your time here in Malibu. Just don’t enjoy it too much… so after you’ve done the above, get back to studying!

Examsoft Support Information

So you finally finished that 3 hour exam. You’ve uploaded your exam file and got the green “All Clear” sign (cue enormous sigh of relief). Congratulations! You’re home free at last, except apparently Examsoft decided to do some redecorating while you were taking your exam because your desktop background is now an Examsoft selfie (talk about shameless advertising). Not to worry, we have a solution for that.

Examsoft has released several solutions in case something happened during your exaEX Backgroundm that causes your computer to be stuck in a perpetual loop of changed backgrounds or black screens. For more information visit the below referenced articles for help fixing whatever ails your computer post exam.

Also, just remember, this is the exact same software used for your BAR exam, so it’s best to sort out all these problems now, rather than when you’re sitting for the biggest stress test of your life.

Fixing a Black Screen on Windows 8 & 10 Laptops and Windows 7 Laptops

Remove Examsoft’s Background Image on PC or Mac

 

You can also check out these Before, During, or After exam support tips pages.

And if you get Really lost, give Examsoft’s tech support a call at 866.429.8889 or via email at support@examsoft.com. They’re just waiting to help!

Turn Off Your Antivirus BEFORE You Take an Exam with Examsoft

We’ve all heard the stories, perhaps you’ve even had nightmares about it happening to you. You’ve stayed up for the past 36 hours preparing for an exam, you’ve checked and re-checked your notes and then checked someone else’s just to be sure you hadn’t missed anything. You’re ready for this, you’re going to own this exam. You sit down and open your laptop, open Examsoft, and then… everything goes dark.

No your computer didn’t just transport you into a galaxy-sized black hole, but the alternative is almost equally terrifying and just as inescapable… you’re going to have to use a Bluebook. As you sit listening to your classmates happily typing away at what sounds like 1000wpm, you wonder to yourself… “where did I go wrong?” Your mind frantically searches for any trace of what could have caused this tragedy, when suddenly, you vaguely recall ignoring a post on Lawtech that warned you of this very possibility. A creeping inclination begins to gnaw away at the edges of your consciousness… Could this all have been prevented if you had only read it?

The good news is, this was all just a horrifying Hypothetical. And yes, the possible outcome is easily avoidable.

Just turn off your Antivirus software before you open Examsoft.

Various antivirus programs have been linked to several computer disabling issues when used with Examsoft. These issues include black screens, computer freezes and crashes, or my personal favorite, desktop background changes to an Examsoft icon. These issues can occur intermittently and unpredictably so even if you have taken a mock exam without incident, you may still encounter a problem during an actual exam. Don’t let this happen to you!

Just remember, before you begin your next exam, and believe me you have no idea how painful this is for a tech guy to say, please turn off your antivirus.

But don’t forget to turn it back on as soon as you submit your exam!

Gmail is Here to Stay – Top 3 Tips to Make Your Transition Easier

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Well it’s official, everyone is getting moved onto the Gmail train by next fall. For some of you, this may be welcome news. However, for those of you who had grown rather comfortable with the Outlook Exchange system, we’ve put together a few tips and settings that will help ease your transition.

First, login to Gmail through Wavenet. You can also go to Gmail.com, enter your Pepperdine Gmail address, and it will re-direct you to the Pepperdine authentication system.

  1. Start Using Chrome as Your Primary Browser – Gmail is a Google product and Chrome is a Google product, so it should come as no surprise they work much better together than non-Google browsers such as Firefox or Safari. If you aren’t on Chrome already, we recommend switching to Chrome before you switch to Gmail.
  2. Turn off “Conversation View”

Some people love this setting that groups all emails with the same topic title into one conversation view, so it looks like one email instead of the 20 it actually contains. This is a great way to keep track of all emails from one conversation especially when there are multiple people on an email and some “reply all” while others only reply. However, considering the conversation is also kept in a thread if you scroll down inside your email, it’s not entirely necessary. Plus it can get very confusing for people who are used to the Outlook format where each email is separate. To turn it off, click on 2016-02-19_1303the “Settings” button in the upper-right corner of your webpage inbox, (it looks like a tiny gear icon) and then choose “Conversation View Off” 2016-02-19_1304

 

1.a) While you’re there, you might want to also select the check-box for “Enable Undo Send”, it’s 2 rows down from Conversation View. The Undo Send feature allows you to recall a message up to 30 seconds after you’ve sent it, just in case you realize right after hitting the send button that oops, you forgot to include that spreadsheet that was the entire point of the email. Whatever the reason, you can pull it right back and fix the error.

3. Turn on Desktop Notifications

While you’re in the Settings, go ahead and turn on Desktop Notifications by selecting the radial button next to “New mail notifications on”. It’s only 3 rows down from Undo Send and this will give you that nice little popup email alert you are used to from Outlook.

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4. Enable some Labs

While still in settings, scroll up to the top of the page where all the blue lettered tabs are and select the “Labs” tab. From here you can browse and enable a variety of Labs. Google has put together a list of particularly helpful labs you can choose from. These are essentially add-on features designed to make your experience more customizable and hopefully more enjoyable. You can browse and select which ones are right for you. We highly recommend enabling the 3 labs listed below.

  1. Google Calendar Gadget: allows you to view all the upcoming appointments on your calendar, right from within your Inbox. You can click on any calendar item to open up your Google Calendar and see further details for the appointment.
  2. Preview Pane: This gives you that nice Vertical Split and preview pane you are so used to from Outlook. You can now scroll through and preview emails without actually having to open them, just like you did in Outlook (or maybe you didn’t use that in Outlook, in which case you won’t need this feature).
  3. Right Side Chat: This allows all your chat contacts to show up on the right side so they don’t compete for space with your Calendar gadget you just enabled. If you don’t like chat, you can turn off chat completely by selecting the “Chat” tab next to the “Labs” tab and then choose, “Chat Off”.

Personally, I love chat. This feature allows you to open up quick, live chat, voice, or video conversation with anyone at your organization.

Additionally, Gmail’s impressive search capabilities make it much easier to find emails than it was in Outlook.

Although not everything will work the same way in Gmail as it did in Outlook, you can customize a variety of things to be similar to features you are familiar with from Outlook. The above settings should make your move to Gmail a little easier.

As for frequently asked questions, the answer is usually, YES, Gmail can do almost everything you did in Outlook, it just might look a little different.

There are ways to enable delegates to access your account or calendar under the Accounts tab. Plus, now you can share documents via Drive which has LIMITLESS storage capacity! You can create a Signature for your emails under the General Settings tab, as well as turn on an automatic Vacation Responder, just like in Outlook.

Labels are the equivalent of Outlook Folders and Stars are Gmail’s version of Outlook’s Flagging system. If you have any questions, you can either Google the answer on Google Search, or contact us at support@law.pepperdine.edu.

Finally, all of the Google Suite (and sweet) tools are available by clicking the small tile icon in the upper right corner of your inbox. 2016-02-19_1351

Welcome to your new Google experience and enjoy using Gmail’s unlimited storage!

ExamSoft SofTest – Registering with Pepperdine

ExamSoft LogoExamSoft Worldwide produces the SofTest examination software used by many law schools and state bar examiners. This software is a secure essay exam word processor. Pepperdine School of Law allows students to use this software to take their mid term and final law exams. If you plan to use your laptop computer to take your exams, SofTest is required. The majority of students currently take all or some of their exams via this program.

SofTest can be downloaded from the Internet (http://www.examsoft.com/pepperdinelaw) and installed on your laptop computer. In order to use the ExamSoft SofTest program at Pepperdine University School of Law, you MUST agree to the terms of this ExamSoft Student Agreement. 

IMPORTANT: RETURNING USERS – If you have not taken an exam during the current term, you may need to re-register your software for the current academic school year. To do this, simply follow the same steps for installing the program for the first time. Login to the Examsoft website listed above, download SofTest and install. When prompted, accept the new academic year’s student agreement and follow the remaining prompts to install the latest version of SofTest.

Before attempting any exam, we highly recommend downloading and running a ‘Mock Exam’ within SofTest. This will help ensure the software is functioning properly on your computer prior to exam day.

If you have recently upgraded your OS, be sure to update SofTest to the most current version. You should always verify you are running the latest version of SofTest before every exam. Outdated software is the most common cause of technical issues on exams. For more information on the latest version of SofTest, as well as instructions on verifying your current version and updating to the newest version, please visit our SofTest Update and Finals postings.

NOTE: ExamSoft will not support Mac OS beta releases. For more information on ExamSoft’s Mac OS requirements, please visit the ExamSoft website.

For Student Test Takers Tech Support and Help, please contact the Examsoft Test Takers Support line at 866.429.8889 or via email at support@examsoft.com.

Mac Examsoft Users: The Wait is OVER! You Can Now Upgrade to El Capitan

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Queue the celebration music! At long last, the moment you have all been waiting for… the newest version of Examsoft is now compatible with Mac’s latest OS version 10.11.1 El Capitan. (Ding) You are now free to upgrade your Mac OS.

Please remember, you MUST download the latest version of SofTest in order for it to work on your El Capitan OS during finals.

The latest version of SofTest for Mac is 11.0.666.94885. (Before the PC user conspiracy theorists chime in regarding the 666 in the El Capitan version number designation… I assure you these version numbers are chosen completely at random, so it is purely coincidental).

To update your Mac OS, please visit your app store. To upgrade SofTest to the latest version, please follow the instructions listed on our website article at http://lawtech.pepperdine.edu/softest-update/. Thanks for your patience and let the celebrations commence!

 

Helpful Tips for Your Next Exam – #1 Close Spotify before Opening SofTest!

We wanted to make all users aware of a few tips for taking exams with Examsoft’s SofTest.

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1. Be sure to Close Spotify Before Taking an Exam – Students at other law schools have reported Examsoft issues caused by having Spotify open on their laptop when they opened SofTest. The SofTest program attempts to lock your computer into the exam environment. However, SofTest sometimes cannot properly lock down the Spotify program which can cause your computer to bog down or freeze in the middle of an exam… so for the sake of your own sanity, please make sure you quit the Spotify program before you open SofTest.

2. Restart your Computer BEFORE Finals – Sometimes we fail to realize how long it has been since the last time we restarted our laptops. Restarting your laptop will help speed up the performance of your computer, as well as install critical updates. This will help your machine operate faster during finals, especially when working within a program like SofTest. Restarting will also close installers and other programs that may be running in the background and slowing down your laptop’s performance. There is nothing quite as maddening as having your machine take forever to load your exam when you are already in a hurry, or delay uploading your answers once you have completed the test.

3. Turn off your Antivirus – I know, I know… you should never turn off your antivirus, except when it comes to SofTest. Antivirus has been known to cause a whole host of issues with SofTest, from black screens, to screen freezes, it’s all antivirus fault. Any antivirus can trigger this and it can even be intermittent, so even if it worked fine during a mock exam, it might not work in the real final. So just to be safe, disable it for the exam, but then re-enable it afterwards.

3.1 Turn off Automatic Updating – If you are using a PC, turn off the automatic updates feature, as it could trigger an update or even an update warning window during your exam, which could cause SofTest to crash mid-exam.

4. Spell-Check – This is a very handy tool during exams. However, the spell-check in SofTest doesn’t work quite the same way as spell-check in Word. First, it will not automatically visually indicate spelling errors so you won’t see the little red squiggle line under misspelled words like you would in MS Word. Second, you must actually open the spell-checker tool for it to find misspelled words. You must then go through each misspelled word, one-by-one, to find and fix each error. You can however, “change all” if you have misspelled the same word multiple times, so that could save you a few clicks. The spell-checker will also offer recommended words that you can select to replace the misspelled word with. This can be a tedious process, especially when you are pressed for time, so be sure to save several minutes at the end of your exam to go through the Spell-Check process.

spell1The tool is located in different places on PCs and Macs. On PCs the spell-checker is available by simply clicking the small “abc” icon in the toolbar above your essay. On Macs, the spell-checker is available by clicking on the “Spell” tab on the right-hand navigation menu.  For a full list of directions on how to use the spell-checker tool, please visit the Examsoft Spell Check Directions site for PC and Mac. If you don’t see the tabs or icons mentioned above, spell-check might have been disabled for your exam by the instructor.

5. Word Count – Word count is a helpful feature in SofTest and is absolutely necessary for certain exams. However, it can be tricky to use sometimes. First, it’s not automatically available. You must locate the tool by clicking on the “Stats” tab located on the right side of the screen in SofTest. If you have used it once already during this portion of the exam, you will need to select the “Recount Essay Statistics” button to update the word count. This tool will help you keep your essays within your instructor’s specified parameters for the exam.

For additional helpful tips from Examsoft, please visit the Exam Taker Tips page.

Good Luck on Finals!

 

Using Canon Copy Machines

First things first.

If you do not have any money on your personal account, you will want to log on to Wavenet to load money on to your Pepperdine ID.

Log on to https://pepperdinedeposit.netcardmanager.com/login/index.php to load your account with a valid Credit Card.

 

Before attempting to copy, or to check the amount of copies you can make, slide your ID card as shown with the bar facing right.

 

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Now you can click the Copy Button on the Canon Machine seen here.

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There are 2 ways you can create copies.

The first way is that if you have pages that you can load in to the feeder like so with pages face up.

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The second way, if you’re trying to copy pages out of a book, you can insert the book in to the copier.

 

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And ensure that the lid is closed before copying.

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At that point you can use the number pad to indicate the amount of copies you wish to make.

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After that, all you need to punch is the big Green Start Button, and you’re good to go.

 

As always, if you have any questions or concerns, please do not hesitate to contact the SHIELD Desk at the front desk of the Harnish Law Library or contact SOL-Information Services at 310-506-7425