When I need Zoom Support …

If I have technical difficulty with Zoom what do I do?

  • Test your computer with Zoom before class.  Check out the audio and video settings.
  • If you have problems, the first thing to do, is to completely shut down your computer and restart.  Most computer problems are corrected with this remedy.
  • Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers.  Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
  • Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
  • As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
  • If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
  • Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
  • Tech Support: 
    • Please contact University Technology Support directly at 310-506-HELP (4357)
    • Secondarily, contact LawTech at support@law.pepperdine.edu with technical questions.  
    • Zoom’s user support is available for Zoom Pro users (your Pepperdine Zoom Pro account qualifies for the Education support option — best/highest support level). Report support tickets to Zoom by:
      • Online submission via submit a request.
      • Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
      • Phone dial-in: 888-799-9666 ext 2
    • If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.

What if, as a Pepperdine Caruso Law student I have a bad internet connection?  How should I join my classes by Zoom? Can I call in?

  • You must use the Zoom app and connect via Internet. See our guide for students here.  We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions.  Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer.  Check with your mobile phone provider for details on this feature. Android Tether Article  iPhone Tether Article

More for Student Zoom users

More for Faculty Zoom users

Examplify is NOT compatible with Mac OS lower than 10.13 (High Sierra, Catalina)

Compatibility with High Sierra

If you have a version of Mac OS lower than 10.13 (High Sierra) please update your system. If your system will not support High Sierra or a newer OS your system will not support ExamSoft Examplify (see ExamSoft’s site for details).

If you have questions please contact ExamSoft support at (866) 429-8889 or you may stop by the Law Library’s Public Services desk and ask for an Information Services team member.

Compatibility with Catalina

Examplify now supports the latest Mac OS Catalina. However, if you want to update your Macbook devices to this software, you must also reinstall version 2.1.0 of Examplify by going to www.examsoft.com/pepperdinelaw.

ExamSoft Examplify Mac System Requirements: https://examsoft.force.com/etcommunity/s/article/Examplify-Minimum-System-Requirements-for-Mac-OS-X

Alumni Email? Get your new email account! With benefits!

Hurray! You’ve graduated from Pepperdine Law! The last thing on your mind is your Pepperdine Email account, but there are some things you need to know…

  • After graduation a process starts that begins with your status changing from student to alumnus.  This process involves a file transfer that takes place sometimes weeks after graduation.  Sure, you have the diploma but the system doesn’t recognize you as an alumnus until that file is transferred from the student system to the alumni system. Typically this takes place about a month after the date of your graduation.  That’s when all the automated stuff starts up.
  • On the fifteenth day of the month immediately after your graduation date you will get an email to your student email account.  This email will give you the instructions and an important link you will need to setup your alumni email account… but you needn’t wait for that note, you can do it NOW by going here.
  • Note that student email accounts are deleted 90 days after the student’s last enrolled semester (90 days from the time of your entry into the alumni system — typically less than a month after Graduation day).
  • Once an account is deleted/deactivated the data/emails in that account it is not recoverable.

emailBut there’s good news. You’re an alumnus now!  Alumni may obtain a free, email account through Pepperdine’s Alumni Association. You can find more information on Alumni Email at this website.

Part of this process also includes instructions on how to easily migrate your Pepperdine Google Drive contents to a new Alumni Google Drive account!  The best benefit? UNLIMITED STORAGE!

After your student email address expires, no mail will be received at your student address. To make a smooth transition, the Alumni Association recommends:

  1. Set up your new alumni e-mail address immediately when you get that email noted above.
  2. Forward your mail in Wavenet to a new email address — that new alumni address or another one you prefer. (Note that forwarding will only work up until your student email account is suspended.)
  3. Set up an out-of-office message in your Pepperdine Student Email (accessed through Wavenet) account informing all your contacts of your graduation and of your new email address. Log into Wavenet click on Options, and then update your Out of Office Assistant.

Zoom Polling – meeting votes, anonymous responses

You can use the built-in Polling feature in Zoom to do both ad-hoc and pre-planned polls/surveys which can also function as a voting system.

Zoom’s Polling feature (link to help article on Zoom’s site)

Creating a poll before your class (Lifted from Pepperdine IT’s site on Facilitating a Meeting with Zoom)

  1. Sign in to your Zoom account.
  2. To begin a poll, you need to either: a) create a new meeting, OR b) go to an existing meeting under the “Meetings” tab.
  3. Scroll to the bottom of the meeting invitation, click “Add” to begin creating the poll.

Begin Poll Creation

4. Title the poll, enter question type (single or multiple choice), and click “Save.”

Poll Question

 Launching a poll

1. Click “Polling” in the bottom toolbar.

Launch Poll


2. Click “Launch Poll.”

Poll Question

3. Participants in the meeting will be prompted to answer the polling questions. Once an answer has been submitted, the host will be able to see the live results.

Polling Questions in Progress

4. When finished with the poll, click “End Poll.”

5. (Optional) To share polling results with meeting participants, Click “Share Results.”

Poll Results

6. Click “Stop Sharing” to stop sharing poll results with meeting participants.

Stop Sharing Poll Results

Creating a poll during your class/meeting

You can also create a poll by clicking Polling during the meeting.

This will open up your default web browser where you can add additional polls or questions. Click “add a question” and then navigate to the page that will appear in your browser, where you can create a question to be used in your meeting.

How to Use Your Personal Zoom Meeting ID for Office Hours

When figuring out your preferred system for office hours, consider utilizing your Personal Meeting Room and ID. Your Personal Meeting Room is a permanent, virtual meeting room that you may access with your Personal Meeting ID or personal link. Your personal link is a specifically generated URL that is associated with your Personal Meeting Room. This is an easy alternative to scheduling individual meetings and managing a plethora of links for each necessary student.

Your Personal Meeting Room is ideal for use with people you meet with regularly; so this may be useful if you would like to schedule office hours on the same time and day every week and share the link with your class. You can start instant meetings with your Personal Meeting ID, or you can schedule a meeting that uses your Personal Meeting ID.

However, because it the same Meeting ID and personal link, it is always accessible when students have your link. Once a student has the link, they can join it at any time the meeting is in use. To precent this, you may lock the meeting with a password or use the Waiting Room feature to admit students individually.

ACCESSING YOUR PERSONAL MEETING ROOM

  1. Go to the Zoom website at http://pepperdine.zoom.us
  2. Click “Sign In” and log on with your WaveNet username and password.
  3. First, ensure that the “Meetings” button is selected on the left-hand side. Then, at the top menu, select “Personal Meeting Room”. Here, you will see all of the information and some of the settings associated with your Personal Meeting Room.

4. Toward the middle of the page, you can see your personal “Meeting ID” and “Join URL” associated with your personal meeting room. To give your students access to your room, share your URL link.

Setting a Password for your Personal Meeting Room

  1. Go to the Zoom website at http://pepperdine.zoom.us
  2. Click “Sign In” and log on with your WaveNet username and password.
  3. To set a password for your Personal Meeting Room, first click “Meeting” on the top menu.
  4. Next, select “Settings” on the side bar listed on the left.

5. Scroll down until you see a setting titled “Require a password for Personal Meeting ID (PMI)” and select the button to switch it “on”. To verify, make sure that the color has switched from gray to blue.

To view Zoom’s support page on the topic, please click here.

Click here for more Zoom information for faculty.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Safeguard Your Online Meetings and Classes against Zoombombing

If you haven’t already, please read the email on zoombombing sent from Pepperdine’s CIO, Jonathan See.

Also, consider watching this video by Zoom Support on how to secure your meetings:


Since Zoom is a free and public platform, anyone with access to a meeting link can join. Unfortunately, recent incidents have occurred known as known as “Zoombombing” where unwanted participants enter the Zoom meeting room and screen-share and/or proceed to say or write very offensive things. Here are the ways to safeguard your meeting against zoombombing:

Treat the Zoom Session as a Private Event

  1. Share the Zoom meeting link only with intended participants.  Participants should not share the link publicly or with others who do not need to be in the meeting.
  2. Don’t post the meeting link in social public forums.  Faculty are encouraged to post the meeting link in their institutional learning management system for students to access.

Consider these Zoom settings (if appropriate)

  • Assign screen sharing ability only to the host. In Zoom, click the upward arrowhead (^) next to Share | Advanced Sharing Options | Only Host.
  • Mute participants upon entry and disable their ability to unmute themselves.  In Zoom, click Manage Participants | the “More” button and check both “Mute Participants On Entry” and “Allow participants to unmute themselves.”
  • Allow participants to chat with the host only.  In Zoom, click Chat | the “ellipsis” button and check “Host only.”

Zoombombing is both offensive and highly disruptive for you and your participants, and it can happen in Zoom or any other video conferencing solution.  If you experience such activities, please report the incident as soon as possible to an IT member. 

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

How to set up Zoom Meeting Breakout Rooms

Pepperdine Caruso Law is dedicated to assisting you in making the transition to online teaching. To that end, we have created this guide. Please contact us with any questions!

Note: Only the host of the meeting may manage breakout rooms. A co-host will not be able to access this feature.

Please carefully read and follow these instructions for setting up breakout rooms in your online class meetings. You will need to be fully able to manage your online class breakout rooms. To view and download this document in a separate window, please click.

Enabling “Breakout Room” Setting in your Zoom account

Go to pepperdine.zoom.us and click “Sign In” to log-in to your account.

To get started, view the “Meeting Settings” tab on the left-hand side of the page.

Verify that “Breakout rooms” is checked under advanced settings.

How to create the Breakout Rooms and Assigning Students while hosting your Zoom meeting

Once you are hosting your Zoom meeting, the “Breakout Rooms” option will be shown at the bottom of the Zoom panel.

If you are sharing your screen, the button can be found under the “More” menu.

After clicking “Breakout Rooms”, you will be shown the eligible number of participants and asked how many rooms you would like to create. From here, you may either allow Zoom to assign your students to rooms “Automatically,” or assign the students to each room yourself “Manually.”

If you would like to manually assign your students, then click “Manually” and proceed to select “Create Breakout Rooms.”

From here, participants are still in the main meeting. By hovering over the breakout room, you can rename, delete or assign members to each room.

To assign participants, click on “Assign,” check their names and click “Assign” again for each breakout room.

If you wish to change an individual’s assignment, you can hover over the name and make the desired adjustment.

How to create the Breakout Rooms and Assigning Students prior to your Zoom meeting.

Note: A new Zoom meeting ID will be created. Please email CSOL Information Services (support@law.pepperdine.edu) that you have created a new Zoom meeting ID for your class.

Go to pepperdine.zoom.us and click “Sign In” to log-in to your account.

Click “Meetings” > “Schedule a New Meeting“.

Complete the meeting information.

Scroll to Meeting Options > Click “Breakout Room Pre-Assign

Click “+ Create Rooms“. A pop-up window will appear.

Click “+” to add a breakoout room.

To add participants, type the student’s pepperdine.edu email address in the field. Hit Enter on your keyboard. Repeat this step for each student you would like in Breakout Room 1.

Note: Pepperdine.edu email address must be used or else the student won’t be assigned to a breakout room.

To add a second breakout room, click “+” again. Click “Breakout Room 2” and add your student’s email address to the “Add Participants” field. Hit Enter on your keyboard. Repeat these steps for additional Breakout Room(s). Click “Save“.

You will be taken to the Meetings page. You can confirm that Breakout Rooms have been created. Click “Save“.

Starting the Breakout Room during your Zoom meeting

Click “Breakout Rooms.” This will show you the Breakout Rooms and the participants assigned to each.

Click “Open All Rooms.” This will automatically move participants into the selected rooms. Successful connection will then be shown by a green dot next to each corresponding individual.

Host Options for Monitoring Breakout Rooms

As the host, you may enter any breakout room to monitor discussion or offer assistance.

You may also broadcast a message to all participants and have your note displayed as a banner on their screens.

Closing the Breakout Rooms

When you wish to end the breakout rooms, click “Close All Rooms.” This will give participants a 60 second warning before automatically being dismissed from their rooms and returning to the main session.

If you wish to reopen the breakout rooms, click again on “Breakout Rooms.” From here, you may now either reactivate the same rooms or choose to create new assignments.

Click here for more Zoom information for faculty.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Zoom Training for Faculty 3/23 – 3/27

TechLearn is hosting several question and answer sessions for Zoom during the week of March 23 – 27.

View the schedule and access the Zoom Meeting IDs at Technology & Learning – Academic Continuity Plan for Teaching and Learning 

The sessions titled “TechLearn Q&A Session” are just that – a question and answer session with no agenda or demonstrations. Faculty can attend and get their questions answered about Zoom.


Interested in learning more about Advanced Breakout Rooms? Attend the TechLearn training scheduled for Wednesday, March 25 1-2 pm. See Technology & Learning – Academic Continuity Plan for Teaching and Learning  for the Zoom Meeting ID


Need to learn the basics of Zoom? Recordings of past Zoom trainings hosted by TechLearn can be found at Technology & Learning – Academic Continuity Plan for Teaching and Learning 

How to Include a Guest Speaker in Class Zoom Session

As the Law School’s faculty readjusts to the new teaching dynamic in place, it is important to try to replicate a similar setting with a similar course schedule. If you have a guest speaker scheduled to speak, please continue with this arrangement and follow the Zoom tips below.

1. Go to the Zoom website at http://pepperdine.zoom.us and log in with your Pepperdine credentials.

2. Once logged in, click on “Meetings” on the lefthand menu. Select “Schedule a New Meeting.”

3. Proceed to schedule a Zoom meeting with the proper settings. For a guide on how to schedule a zoom meeting, please click here.

4. Under “Meeting Options,” make sure that the box labeled “Only authenticated users can join” is unchecked. Usually, this box is to be checked to ensure that the attendees of your class session are registered students with proper Pepperdine email accounts. However, in this case, unchecking this box for the class session will allow your guest speaker to enter the meeting without a registered Pepperdine email address.

5. After you click “Save” to schedule your class session, remember to send the guest speaker a link to the meetings. This link can be found under the “Invite Attendees” section in the final window under “Join URL.”

More for Faculty Zoom users

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

VPN: Accessing on-campus-only databases from home (for faculty)

This page contains instructions to help users install and launch the virtual private network (VPN) on Windows and Mac computers.

Only authorized faculty and staff are granted access to the VPN. To request authorization or for more help, please call the IT Service Desk at (310) 506-HELP (4357).

Note: For VPN, you will need to install the Cisco VPN client (if you don’t have it already) and then connect that way.

First check to see if you have “AnyConnect” already installed on your laptop. If you do, just start it up and fill in the boxes — see explanation below for the last box.

When you get to the box labeled “Authenticator:” you want to type in the word “push.” *
This will prompt the system to send a DUO alert to your smartphone and provide you with a second factor of authentication to access this service. It’s the same kind of thing we use for other off-campus two factor authentication.

For Macs:

Step 1: Mac VPN Client Installation

  1. To gain the MAC VPN installation files, direct your browser to https://vpn.pepperdine.edu
  2. On the following screen, select the appropriate group (Faculty/Staff or Student) from the drop down menu.
  3. Enter your Pepperdine NetworkID and password in their corresponding fields and click the “Login” button to proceed.
  4. A disclaimer window will appear after logging in. Click the “Continue” button to finish the VPN log-on and installation.
  5. This will connect your machine to the VPN and install the VPN Client on your computer.
  6. When the software installation is finished, you can close your browser. 

Step 2: Launching the VPN Client

  1. Click on the VPN client in Applications\Cisco to open the VPN client for configuration.
  2. The following program window will pop up (see Figure 1). To configure your VPN client, the fields below should be populated as follows:
    • Connect to: vpn.pepperdine.edu
    • Group: Choose the group that pertains to you (Faculty/Staff or Student).
    • NetworkID and Password: Type your Pepperdine NetworkID and password here.Figure 1: Sign-in window for Cisco VPN client
  3. Click connect to establish a VPN connection. A disclaimer will pop up click the “Accept” button.
  4. When successfully connected to the VPN, a small VPN icon will appear in the upper right corner of your desktop task bar.
  5. When you finish your session and wish to disconnect from the VPN, select the VPN icon in the upper right-hand corner of your desktop (see Figure 2), and either disconnect or quit the application.

For Windows:

Step One: Windows VPN Client Installation

  1. To gain the Windows VPN installation file, direct your browser to https://vpn.pepperdine.edu
  2. On the following screen, select the appropriate group (Faculty/Staff or Student) from the drop down menu.
  3. Enter your Pepperdine NetworkID and password in their corresponding fields and click the “Login” button to proceed.
  4. A disclaimer window will appear after logging in. Click the “Continue” button to finish the VPN log-on and installation.
  5. This will connect your machine to the VPN and install the VPN Client on your computer.
  6. When the software installation has finished, you can close your browser.

Step Two: Accessing the VPN Client

  1. Once installed, access the VPN Client by clicking your Start button and navigating to Programs < Cisco > Cisco AnyConnect VPN Client. Click the program icon to launch the client.
  2. The following program window will pop up (see Figure 1). Select vpn.pepperdine.edu and then click the ‘Connect’ button.

    Figure 1
  3. The following window will appear (Figure 2). To configure your VPN client, the fields below should be populated as follows:
    • Group: Choose the group that pertains to you (Faculty/Staff or Student)
    • Username and Password: Type your Pepperdine domain username and password here.Figure 2: Cisco VPN Client sign-in screen
  4. When you finish your session and wish to disconnect from the VPN, select the VPN icon in the lower right-hand corner of your desktop (see Figure 3), and either disconnect or quit the application.Figure 3: VPN connection icon and disconnect option

Accessing Network Disk Drives Via VPN on a Windows Computer

If you need to access Pepperdine network disk drives (such as R, S, U), you will have to follow these steps one time per VPN session. These are also the steps to gain access to the network disk drives if they ever disappear in a regular or VPN session.

  1. From the Start button, choose the “Run” command.
  2. Enter \\arbor and click the “OK” button.
  3. Double-click the “NETLOGON” filename (or single-click “NETLOGON” and hit the “Enter” key).
  4. Double-click the “KIX32.EXE” filename (or single-click “KIX32.EXE” and hit the “Enter” key).
  5. If a Security Warning window appears for the KIX32.EXE program, click the “RUN” button.
  6. Click the X in the upper-right corner to close the NETLOGON on arbor window.
  7. From the Start button, choose “My Computer” to verify the network drives have appeared.

How to clean your screen (without damaging it!)

When cleaning your electronic screens, it is very important to use the correct solutions to avoid damaging the screen.

No ammonia based cleaners should be used on electronics. This includes general purpose cleaners, glass/window cleaners, multipurpose cleaners, etc. These sprays are too abrasive and will wear down the protective coating on your screen.

  1. Turn off your monitor completely.
  2. Wipe down your screen with a microfiber cloth.
  3. If needed, spray your cloth with screen-cleaner fluid (there is cleaner made specifically for this purpose) or a gentle solution of distilled water and distilled white vinegar, then wipe down the screen.

Never spray the electronics/screen directly. Always apply cleaning agent to soft/microfiber cloth and then wipe the surface with the cloth.

See this article on ways to clean your electronics using household items.

Cleaning the *LCD* Panel:
CAUTION: Isopropyl *alcohol* is a flammable liquid. Never spray or pour any liquid directly on the *LCD* panel.

  1. Apply the cleaning solution to the microfiber cloth (DO NOT spray the cleaning solution directly on the*LCD* panel).
  2. Wipe the *LCD screen* gently with a soft, dry cloth.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

How to Remove Security Settings from Zoom Recordings

If students cannot open a Zoom recording, you may need to change your permission settings and update the security settings on that file. Below is a guide on how to accomplish this task by examining both the security settings. To view a video on how to remove the permission, please click here.

The last step will also cover share settings, for the event that you may want to make the recording public, or restrict it with further detail, such as a unique password for access, as so forth.

1. First, log into the https://pepperdine.zoom.us site and sign in with your Pepperdine NetworkID and password.

2. On the left menu go to “Settings”.

3. In “Settings”, look at the main part of the screen. Near the top, there are a few choices tabs. Select the tab called “Recordings”.

4. From there scroll down the recordings settings to where the security settings are. Make sure that you have those set to “off” and that they appear “gray” in color. If they are “blue” and switched to the right, they are mistakenly “on”. Click the button to select them off. This should allow student access to the file.

5. Now, to ensure student access, or to otherwise manage permissions for a recording that is already existing, you can check the share settings for a file by navigating to the recordings button. From there, you can find recordings of your meetings and edit their permissions individually. To do this, click the “Share” button next to the recording you shared with your students. Make sure that the permission is “blue”/”on” and set to “Publicly”. Your students should then be able to view the recording.

More for Faculty Zoom users

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Updating your Voicemail Pin

Below is a quick tutorial on how to reset your voicemail pin for the Pepperdine telephone system.

1. To update your pin on a Cisco telephone, first visit the following link: https://voicemail.pepperdine.edu/ciscopca/home.do. Enter your NetworkID and password to login.

2. Click on Messaging Assistant.

3. On the navigation tool bar, navigate to Passwords.

4. Then, select Change Pin.

5. Click the Save button at the bottom of the screen.

6. Click the Log Out button on the upper right hand corner of the screen to log out of the software. Your pin should now be updated accordingly.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.