Your Zoom Identity Matters

Why your Zoom identity matters. It impacts your course participation and attendance. If your professor is relying on your Zoom screen name to assign you participation points, then you’ll want to make sure your name is accurate in the participant list. If you are attending a Zoom class session that takes attendance via Zoom chat and your professor has asked you to type “here” in the chat to comply with the academic attendance policy, and your name is not showing up. You need to log into Pepperdine Zoom SSO before starting your course Zoom session.

Here are the steps to ensure your name is showing up in Zoom.

Step 1. Go to Pepperdine Zoom website at pepperdine.zoom.us

Step 2. Log in with your Pepperdine network account at the CAS/SSO log in page.

Step 3. Once you get to the next page you can go to Courses to join your class Zoom Pro session.

How to Sign Up for Email and Text Notifications for Examplify

It’s easy to sign up for email and text notifications for Examplify.

Go to: https://ei.examsoft.com/GKWeb/login/pepperdinelaw

Log in with the same Student ID and Password as the one you use for Exampify when taking an exam.

Examsoft login page with the Exam Takers student login information highlighted.

Scroll to the bottom of the screen and enter your phone number for text confirmation and/or your email address if you’d like to receive email notifications.

Examsoft’s student portal with the Set Your Notifications highlighted.

If you have not received your email notification, please check your spam folder and report it as not spam.

A confirmation email in the spam folder with the spam folder and the report not spam option highlighted.

Text notification will look like this. Any issue with text notifications should be brought to Examsoft’s support team or your cell phone provider’s attention.

The lock screen on a phone with a text notification that an exam has uploaded.

This LawTech article details how to check to see if your exam has uploaded.

Please contact the CSOL-IS department at (310) 506-7425 or email support@law.pepperdine.edu if you have any further questions. 

How to Check if Your Exam Uploaded

There are multiple ways to know if your exam has uploaded. 

After you finish the exam, Examplify will upload the file to their servers. You will see this green confirmation screen when that finishes. 

If you have signed up for email notifications and have not received one, please check your spam folder and mark the emails as Not Spam.

You can also log into ExamSoft using the same Student ID and Password you use to log into Examplify. 

Select the courses tab at the top of the screen.

You will see a list of all of your courses and if there are any notifications on, then there is an exam you need to download or upload. 

After you select your course, you will see any required action in red on the left. There are also columns showing your download and upload timestamps. 

You can also email your exam upload confirmation by clicking on the envelope icon.

This LawTech article details how to sign up for Examplify text and email notification.

Please contact the CSOL-IS department at (310) 506-7425 or email support@law.pepperdine.edu if you have any further questions. 

PIN?

Using a PIN to access a University area with card swipe access — Where’s my PIN, What do I do if I forgot it or never knew what it is????

Every student, staff member and faculty member has a university-issued PIN or Personal Identification number for use with your ID card. Residential students use these all the time to enter their apartments or dorm rooms. You may not have needed your PIN until now.

The PIN is used in conjunction with the access control system at Pepperdine and is part of a two factor authentication system that requires a user to “have something” and to “know something” in this case you “have” your ID card which has a proximity chip in it and you “know” your PIN.

Don’t KNOW your PIN? Here are the instructions for retrieving your PIN.

PIN Retrieval App Instructions
1.Login to your personal WaveNet page using your Network ID and Password.
2.Select the Student Services tab and then ID Card PIN Lookup from the drop-down menu.


3.You will be prompted to read a disclaimer and select Agree.


4.You will then be required to login for a secondary security authentication.


5.The PIN information will displayed as follows:


6.If you are not currently setup in the access database you will be directed to the following screen: (You will see this screen for the first 20-30 minutes after your ID card is printed as the computer system updates. Check again soon.)


7.The PIN display screen will reset in 30 seconds and you will be re-directed back to the Disclaimer page. However, another session can be initiated by selecting Agree and following the process again as outlined.

This information is also available HERE with a visual guide: https://drive.google.com/file/d/1-L99QWwGYkjbFri18VXNgcjzXKeYHIf4/view?usp=sharing

Examsoft Support Information

So you finally finished that 3 hour exam. You’ve uploaded your exam file and got the green “All Clear” sign (cue enormous sigh of relief). Congratulations! You’re home free at last … but … you have your doubts … and you want some reassurance.

No worries!  The first thing you may want to do is check to see the status of the ExamSoft systems that run behind the scenes.   This site will give you the status of their systems in real time so you will know if for some reason an internet outage in some part of the country may be impacting the upload confirmation that you are expecting.  While rare, this has happened a few times and it’s nice to know that it’s just a slowdown.

For more support information visit their tech support self-help page for help fixing whatever ails your computer post exam. help.examsoft.com

If you experience a problem, remember that this is the exact same software used for your California Bar exam (and many other jurisdictions), so it’s best to sort out all these problems now, rather than when you’re sitting for potentially the biggest exam of your life.

You can also check out this page for the list of their latest minimum computer requirements for Examplify on Windows PC and Mac OS computers.

If you run into a message indicating that your computer does not meet the minimum system requirements like this one:

Image of the error message that says Minimum System Requirements Not Met

You should consult this helpful article from ExamSoft that goes over all the various things you can do to remedy this issue.

You can also check out this Quick Start reference list for all the support tips you might need.

And if you get Really lost, give Examsoft’s tech support, use this form to enter your issue, use the live chat feature on that same page,  call at 866.429.8889 or via email at support@examsoft.com. They’re just waiting to help!

Google Docs (and more) off-line

So what to do when the power goes out and you don’t have access to the internet? Just yell. It’s what I do!

It’s true, your laptop still has plenty of battery power but you use the Google Suite from Pepperdine and that requires an internet connection to use right? Not necessarily.

You can set up Google Suite to work for you off-line. This ability is key when the winds pick up and SCE is offering to turn off your power every other hour.

Offline Google Suite: Check out these instructions from Google on how to set up offline mode for your favorite Google Suite apps: https://support.google.com/docs/answer/6388102

Offline Google Drive: Also, similarly, you will probably want to ensure that most/all of your current files are automatically synchronized between Google Drive and your laptop’s hard drive for the same reason: https://support.google.com/drive/answer/2375012

Update Your Zoom – Staying Current!

Zoom releases updates fairly frequently. Some of those updates contain significant changes to the functionality of your Zoom installation. All provide a better overall experience because the Zoom engineers improve security and stability with nearly every update.

Instructions from Zoom on how to update are here: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

The other UPS, Uninterruptable Power Supply

With the power outages affecting our students, faculty, and staff, the IS team recommends using an Uninterruptable Power Supply, UPS, to protect your electronics and keep you working.

A UPS is a battery backup for your electronics. Depending on the size of the UPS, they can provide a few extra minutes of power to safely turn off your computer or a few extra hours to keep working on your project.

No matter the battery size, please purchase one with Automatic Volt Regulation, AVR. This will protect your electronics from voltage issues, like brownouts, and will keep the UPS battery healthy.

Please contact the IS team at 310-506-7425 if you have any questions.

Nefarious Texts! – DON’T CLICK!!

Shipping

Yep, the holiday season is in full swing and the crooks are out to help themselves…
Please be alert to the possibility that you will receive “alerts” via text message (and email too) that purport to update you on the shipping status of something you have ordered.

We strongly recommend that you NOT click that link in the text unless you are positive it’s from the seller or shipper.

Messages that look like this should be immediately suspect:

Ups – package 1z18043 status – shipped!
Click here: j1fnz.info/iqbRGdhgpP

There are several variations on this theme and none of them do good things for you.  Some will waste your time with obvious shenanigans, others will do their best to steal from you.

Here’s an article from earlier this fall on the topic: https://www.howtogeek.com/511049/psa-watch-out-for-this-new-text-message-package-delivery-scam/

If you want status on a package, I recommend that you go back to the order or shipping confirmation email message from your vendor that lists the details of your order and follow that trail to your parcel status.

Accessing a Recording in Zoom for Students

If you are trying to access a recording in Zoom, and receive an error screen such as the one below, then you may need to re-log in to access the recording through SSO. Please view the steps below on how to do so.

Accessing The Recording

  1. If already logged in to Zoom, log out. Then, click the link that your professor sent to view the recording.
  2. You will be navigated to a log-in page. Do NOT sign in with the email address and password. Instead, select Sign in with SSO.

3. You will be directed to a domain page. Enter pepperdine as the domain. Press continue.

4. From there, you will be directed to Pepperdine’s Central Authentication Service log in. Log in using your usual Pepperdine credentials.

5. Finally, you will be asked to enter the password for the unique Zoom recording you are accessing. Enter the password given to you by your professor.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.