Examsoft Support Information

So you finally finished that 3 hour exam. You’ve uploaded your exam file and got the green “All Clear” sign (cue enormous sigh of relief). Congratulations! You’re home free at last, except apparently Examsoft decided to do some redecorating while you were taking your exam because your desktop background is now an Examsoft selfie (talk about shameless advertising). Not to worry, they have a solution for that.

For more information visit their new tech support self-help page for help fixing whatever ails your computer post exam. www.examsoft.com/support

Also, just remember, this is the exact same software used for your BAR exam, so it’s best to sort out all these problems now, rather than when you’re sitting for the biggest stress test of your life.

You can also check out this page for the list of their latest minimum computer requirements for Examplify on Windows PC and Mac OS X computers.

You can also check out this Quick Start reference list for all the support tips you might need.

And if you get Really lost, give Examsoft’s tech support a call at 866.429.8889 or via email at support@examsoft.com. They’re just waiting to help!

ExamSoft Examplify – Registering with Pepperdine

ExamSoft Worldwide produces the Examplify examination software used by many law schools and state bar examiners. This software is a secure essay exam word processor. Pepperdine School of Law allows students to use this software to take their midterm and final law exams. If you plan to use your laptop computer to take your exams, Examplify is required. The majority of students currently take all or some of their exams via this program.

Examplify can be downloaded from the Internet (http://www.examsoft.com/pepperdinelaw) and installed on your laptop computer. In order to use the ExamSoft Examplify program at Pepperdine University School of Law, you MUST agree to the terms of this ExamSoft Student Agreement

IMPORTANT: RETURNING USERS – If you have not taken an exam during the current term, you may need to re-register your software for the current academic school year. To do this, simply follow the same steps for installing the program for the first time. Login to the Examsoft website listed above, and click on “download” to accept the new academic year’s user agreement and download Examplify. Follow the prompts for the installation and when prompted, accept the new academic year’s student agreement again within the program and then follow the remaining prompts to install the latest version of Examplify.

Before attempting any exam, we highly recommend downloading and running a ‘Mock Exam’ within Examplify. This will help ensure the software is functioning properly on your computer prior to exam day.

For more Exam Day tips for Examplify check out the product website.

NOTE: 

 

ExamSoft will not support Mac OS beta releases. For more information on ExamSoft’s Mac OS requirements, please visit the ExamSoft website.

For Student Test Takers Tech Support and Help, please contact the Examsoft Test Takers Support line at 866.429.8889 or via email at support@examsoft.com.

Mac Examsoft Users: Supported OS Versions for Examplify

 

You may have noticed the warnings advising you not to upgrade to Mac OS X Version 10.14.1. What you might not know is, this is an annual ordeal when it comes to taking midterms with Examplify. Every year Mac rolls out a new OS update. And every year, we advise against updating to the new OS until our exam software Examplify can release a compatible update that allows Examplify to work on the new system.

Once the update is available, Examplify will push it out to your computer and alert you that an update is available for install the next time you log into Examplify. Please remember, you MUST install the update in order for it to work on your new OS during finals.

Examplify is supported on the latest 4 versions of Mac OS. So this means that if you are running an OS that is 4 versions old, and a new OS is released then yep, you guessed it, that list bumps up by one and your old version is now 5 versions old and the new Examplify will no longer work on your now

updated OS. This means before the new OS release you need to either upgrade to a later version right or hope you don’t have an exam before ExamSoft can release a new update to make it compatible with the newest OS. Otherwise, you will find yourself in the unenviable position of being stuck on an outdated version that is no longer supported for use with Examplify, but not able to upgrade to the newest version because it isn’t compatible yet. 

To update your Mac OS, please visit your app store. To upgrade to the latest version of Examplify, just launch Examplify and install the update when prompted. Stay tuned to LawTech to be notified when it is safe to upgrade your Mac to the newest OS.

 

You can also check out ExamSoft’s minimum system requirements page to view what Mac OS versions are currently supported.

 

Printing Selected Pages using Preview – MAC OSX

Using our new print system here at Pepperdine can be a bit of a challenge at times. Particularly if you just want to print a few pages of a word document.

Since the web interface for printing requires PDF files to print, you may find yourself looking for an easy way (any way?) to print selected pages without buying an expensive copy of Adobe Acrobat Pro.

Luckily for MAC users, there is a simple way to accomplish this, by utilizing the thumbnail view from within the Preview Application.

With a document open in preview, select the Thumbnail view in the side bar. Command-click  the page thumbnails you would like to select for printing. Conversely, you can Command-click to deselect a page as well.

Once all desired pages have been selected, you will click File > Print from the menu bar, and chose the Selected Pages In Sidebar option. Using the PDF drop down menu, you will now create a new PDF of your selected pages for printing.

You will be prompted to name the file,  I suggest giving the file a unique name, and saving the file to your desktop so it’s easy to find and upload to the file server at print.pepperdine.edu.

For more information on printing to the Sharp Copiers please go HERE. If you would like to see this process in action please find a brief video walkthrough on preparing select pages for printing utilizing MACOS’s Preview Application.

Printing Selected Pages using PDF – Windows

Using our new print system here at Pepperdine can be a bit of a challenge at times.

Particularly if you just want to print a few pages of a word document.

Since the web interface for printing requires PDF files to print, you may find yourself looking for an easy way (any way?) to print selected pages without buying an expensive copy of Adobe Acrobat Pro.

One approach is to install a  PDF “printer” that will allow you to select a series of pages (example: 7,11,21,57)  or a range of pages (example: 56-65) and send them to the PDF “printer” which really just creates a PDF file of the pages you have selected.

MAC users should be able to do this with their existing software, however, Windows users will find it much easier with an additional program.

FOR WINDOWS users:

We have done some limited testing on a product called PDF-XChange Lite which is a free product for those using it for non-commercial purposes.  There may be other good solutions but we have found this one to work fairly easily.

If you decide to try it, you must first download and install the software which takes a few minutes.

After it’s installed, it is listed as a printer in your list of printers on your Windows computer.

When you want to print, select PDF-XChange Lite as your printer, enter the pages you want to print:

If you want a range of pages enter the first page then a hyphen then the last page (so it might be 56-65).

If you want a non-consecutive selection of pages, separate them with commas.  So let’s say we want to print pages 7,11,21,57 — just enter them like that and you’ll get a file with only those pages.

You will be prompted to name the file — I suggested saving the file to your desktop so it’s easy to find to upload to the file server at print.pepperdine.edu.

For more info on printing to the Sharp Copiers go HERE.

Install the LiveSafe App today!

 

 

 

Go ahead and take a moment to go to the Apple App Store or Google Play Store and download the LiveSafe app onto your mobile device.

The “LiveSafe” app is designed to improve communication between our University community members and Public Safety, and allows for faster emergency response in distress situations.  The app is free and available to all members of our community: students, faculty, staff, parents, visitors, and friends.

Through LiveSafe, you can submit information and chat with Public Safety in both emergency and non-emergency situations, and you can look out for your friends and loved ones by watching them get to their destination safely with SafeWalk. If you need a medical or security escort on the Malibu campus or a ride back to the Malibu campus, you can call Public Safety using the SafeRide feature.  When you submit a tip, you can attach a photo, video clip, or audio clip, and you can submit all of this information anonymously if you choose.  And, when you use LiveSafe to call 911 or contact Public Safety in an emergency, the app can track your location, which helps first responders know exactly where help is needed.

We’ve also loaded critical information resources into the app, so you now have emergency response information and contact information for key University services at your fingertips anytime, anywhere—even internationally.[i]

Here’s how you can get the app:

  1. Open Google Play or the Apple App Store on your phone. Search for “LiveSafe” and download the option with the blue shield.
  2. Tap “Sign up.” Fill in your profile information and create a password.  (You are welcome to use your personal, non-Pepperdine e-mail address. We suggest that you do not use the same username and password as you use for the Pepperdine Central Authentication Server.)
  3. “Pepperdine University” may pop-up if you are close to the campus. If so, tap “Yes.” Otherwise tap “Change” to select “Pepperdine University” as your institution.

[i]  Most of the app’s features will work internationally, so long as you have a Wi-Fi or cellular data connection.  You will still be able to submit tips and information to Public Safety, and you will be able to utilize the SafeWalk feature.  However, the “Call 911” option is programmed for US emergency dispatch only and will not automatically route to local first responders. In an emergency situation overseas, it will be important to dial the correct 911-equivalent number for your location. You can find this information at http://travel.state.gov.

[Above text pulled from http://emergency.pepperdine.edu/livesafe/ on 8/15/2017]

Turn Off Your Antivirus BEFORE You Take an Exam with Examsoft

We’ve all heard the stories, perhaps you’ve even had nightmares about it happening to you. You’ve stayed up for the past 36 hours preparing for an exam, you’ve checked and re-checked your notes and then checked someone else’s just to be sure you hadn’t missed anything. You’re ready for this, you’re going to own this exam. You sit down and open your laptop, open Examplify, and then… everything goes dark.

No your computer didn’t just transport you into a galaxy-sized black hole, but the alternative is almost equally terrifying and just as inescapable… you’re going to have to use a Bluebook. As you sit listening to your classmates happily typing away at what sounds like 1000wpm, you wonder to yourself… “where did I go wrong?” Your mind frantically searches for any trace of what could have caused this tragedy, when suddenly, you vaguely recall ignoring a post on Lawtech that warned you of this very scenario. A creeping inclination begins to gnaw away at the edges of your consciousness… Could this all have been prevented if you had only read it?

The good news is, this was all just a horrifying Hypo. And yes, the possible outcome is easily avoidable.

Just turn off your Antivirus software before you open Examplify.

Various antivirus programs have been linked to several computer disabling issues when used with Examplify. These issues include black screens, computer freezes, and crashes, or my personal favorite, desktop background changes to an Examsoft icon. These issues can occur intermittently and unpredictably so even if you have taken a mock exam without incident, you may still encounter a problem during an actual exam. Don’t let this happen to you!

Just remember, before you begin your next exam, and believe me you have no idea how painful this is for a tech guy to say, please turn off your antivirus.

But don’t forget to turn it back on as soon as you submit your exam!

Law School Computer Recommendations

If you are just starting out at Law School, or heading back to school and looking to upgrade your system, please review the below information before purchasing your new laptop!

Nearly all Pepperdine University Law Students use laptops for class, exams, and homework. While laptops are not required, they can be a very valuable tool in law school. The Information Services team at Pepperdine University School of Law provides assistance in configuring your laptop for the network. Please think very carefully before choosing a laptop brand or other hardware/software choice outside the recommended list, as you may be limiting your potential sources of support.

Below are the minimum Computer System Recommendations:

  • Manufacturer/Model: Dell Latitude Series/Apple Macbook Pro or Macbook Air
  • Display: Minimum 11” screen – for improved readability, consider 13” or larger
  • Operating System: Windows 10 /OS X 10.10 or better  (Windows 7 is fine but we do not recommend Windows 8)
  • Processor: Intel i5 Processor or faster (or equivalent AMD)
  • Video Memory: 64MB graphics card or better
  • RAM: 8GB or higher
  • Hard Drive or SSD: 120GB or higher
  • Networking/WiFi adapter: 10/100/1000 Ethernet, 802.11 a/g/n/ac wireless
  • Media Drives: DVD or BluRay(optional), Flash Drive (32 GB or larger is great), USB port
  • Battery Life: 4-6 hours, much longer is much better
  • Warranty: 3 year parts/on-site labor
  • Protection Software: Anti-Malware (Microsoft Security Essentials for PC and Sophos for Mac), Anti-adware & Anti-spyware
  • Personal Printer: HP Black & White LaserJet

The Dell Latitude series is designed for a professional enterprise user and is not what you will find in a consumer-focused retail store.  We have found these systems to be very reliable and strongly recommend them to both students and faculty for their personal computing needs.  This recommendation is not meant to dissuade you from other manufacturers or even other lines of Dell computers, however, we know this line to be a great fit for a law student who needs a solid, reliable system for three years of challenging work (plus the Bar exam).

We do not recommend tablet-based systems. Nor do we recommend netbooks or Chromebooks.  You are certainly welcome to buy them but we don’t believe they will meet your needs in law school. Essentially, you can bring any device you want to law school. However, if you want to take exams and keep pace with the challenges of law school, you should purchase a high-quality, business class laptop, not a cheap off-brand version found on sale at a big box retailer. Remember, you want a system that is reliable and will last you through completing the BAR exam. You don’t want a machine that may crash in the middle of an exam!

MacBook ProThe Pepperdine University Computer Store (an online referral site) offers generous discounts to Pepperdine University students on software and hardware. These discounts are often more than the typical education discounts that you will find online. The Computer Store can be accessed 24/7 online.

For purchasing as an enrolled Pepperdine student, please visit the Pepperdine University Computer Store or call Pepperdine University Tech Central at (310) 506-4811.

Please note that using a computer on the University network requires that you agree to the University Computer and Network Usage policy.

Color Copier for Printing and Copies in both B&W and Color in the Law Library

Sharp MX-3570N

The Law Library maintains a color copier for Pepperdine users.

Price per color impression is $0.35.  This means if you print a color document that is duplexed (printed on both sides) you will be charged $0.70 for that piece of paper (if there’s color on both sides).

Note that if you choose to print a document that has some pages that are black and white and some that contain color, each black and white page will be charged at $0.06/impression (side of a page of paper) and the color impressions (sides of a page) will be charged at $0.35 each.  Yep, it’s a kinda smart system.

To access this color copier using your laptop or other device please go to THIS PAGE for detailed instructions.

Shared Account Users: For instructions on how to print documents from a personal computer using a shared account, please review this guide.

Information on School of Law provided print credit to School of Law students is HERE.

To do a quick color (or B&W) print job:

  1. Make sure your document is in PDF format
  2. Make sure you have money on your ID Card (to add or to check go here) — If you don’t have funds on your account (separate from the law school printing account) you can’t print anything.
  3. Using your Chrome browser go to https://print.pepperdine.edu/
  4. You will need to login to this page with you Wavenet credentials
  5. Then click on the Web Print option on the left hand list of options then click on Submit a Job
  6. Follow the prompts (pick FindmeColor or FindmeBW)  Note that the charge for color is $0.35 per impression (but only for the pages with COLOR on them, pages with black and white are charged at $0.06)
  7. Select your number of copies (that’s your only option on this page – at this point this service does not support duplexing, or stapling)
  8. Upload your file — or drag it to the designated area on the screen.
  9. You will need to go to the copier to Release the job
  10. At the copier, login using your Wavenet credentials
  11. Select your print job from the list and release it

To Make a Copy

  1. Make sure you have money on your ID Card (to add or to check go here) — If you don’t have funds on your account (separate from the law school printing account) you can’t copy anything.
  2. At the copier, login using your Wavenet credentials
  3. Select Device Functions
  4. Select Copy
  5. Follow the normal prompts as you make your copies
  6. NOTE: This system absolutely will NOT allow you to go beyond your available funds in your account (see #1 above to check your balance).  For this reason, you may get logged off immediately after you do your first copy job. To learn how to ensure that you don’t get logged off do a “Job Build” to avoid needing to log in for each successive copy job you want to do.

 

 

Paid-in Print Credit? Your funds were moved to Waves Cash Global after 5/19/2017

The School of Law has officially retired its proprietary student printing system.

We have moved to the University’s standard copier/print system.  The old system was taken off-line on Friday, May 19, 2017.

This means that students who have paid for additional print credit had their funds moved to the University Waves Cash Global system.

Waves Cash Global?

If you have paid money into your printing account here at the School of Law (Paid-in Print Credit), we had those funds transferred to a University-managed account (Waves Cash Global) after May 19, 2017.

If you did not pay into your School of Law printing account (called “Pharos Uniprint”) the print credit that was advanced to you by the Law Library each term was not transferred. As you probably recall, each term the law library advanced print credit to you each term.  All unused print credit advanced by the Law Library was zeroed out at the end of each term and then renewed at the beginning of each term.

This old system was retired on 5/19/2017 and replaced with a system managed by the University that relies upon funds associated with your Pepperdine ID card — Waves Cash.  If you have not added money to your Pepperdine ID card, you should check out this site for more information.  This system supports purchases in the Pepperdine cafeterias in Southern California as well as printing and copying.

Refunds?

The University has a process for refunds from the Waves Cash Global system. Note that you can also spend the Waves Cash Global funds by using your Pepperdine ID card in a campus cafeteria or on the copier/printer system that was installed in August 2016.

To request a refund you must go to this site and follow the process outlined there:
https://community.pepperdine.edu/it/services/webdeposit/onecardfaq.htm#refund

To check your balance or to add funds see this page: https://get.cbord.com/pepperdine/full/prelogin.php