David Dickens About Us, Faculty, Services, Students

MyID Password Reset Errors

The Password Reset- Error Messages includes screenshots of various error messages that may be seen in MyID when attempting to reset a password.

Note that the https://myid.pepperdine.edu website provides some additional resources, including a link to verify/update your MyID profile, a link which can be used to change a known password, and a short training video.

1. The user’s profile information is blank.

myid7

2. The user doesn’t recognize the email or phone number that the PIN was sent to.
myid8

3. The system doesn’t recognize the user.
myid9

Note: All of these messages direct you to go to: https://myid.pepperdine.edu/help

This URL will:

  • Link to our new Password Reset Request Form.
  • Generate a help desk ticket for Anytime Support.
  • Anytime Support (the Password Reset Group), will help people update their profiles.
David Dickens Resources, Students

Westlaw

Westlaw (https://lawschool.westlaw.com): Similar to Lexis-Nexis, Westlaw is one of the leading Internet-based legal research providers.  Westlaw has two versions including their basic Westlaw version and a new, advanced Westlaw Next interface.

To use Westlaw using your Pepperdine log-in information, see the Westlaw Registration Tutorial

Additional Westlaw Resources:

**Please note: You will learn more about Westlaw in your Legal Research & Writing course**

If you didn’t receive a Westlaw Registration Code, please email Gilbert Marquez with your Pepperdine Email at [email protected]