Examsoft Support Information

So you finally finished that 3 hour exam. You’ve uploaded your exam file and got the green “All Clear” sign (cue enormous sigh of relief). Congratulations! You’re home free at last, except apparently Examsoft decided to do some redecorating while you were taking your exam because your desktop background is now an Examsoft selfie (talk about shameless advertising). Not to worry, we have a solution for that.

Examsoft has released several solutions in case something happened during your exaEX Backgroundm that causes your computer to be stuck in a perpetual loop of changed backgrounds or black screens. For more information visit the below referenced articles for help fixing whatever ails your computer post exam.

Also, just remember, this is the exact same software used for your BAR exam, so it’s best to sort out all these problems now, rather than when you’re sitting for the biggest stress test of your life.

Fixing a Black Screen on Windows 8 & 10 Laptops and Windows 7 Laptops

Remove Examsoft’s Background Image on PC or Mac

 

You can also check out these Before, During, or After exam support tips pages.

And if you get Really lost, give Examsoft’s tech support a call at 866.429.8889 or via email at support@examsoft.com. They’re just waiting to help!

Turn Off Your Antivirus BEFORE You Take an Exam with Examsoft

We’ve all heard the stories, perhaps you’ve even had nightmares about it happening to you. You’ve stayed up for the past 36 hours preparing for an exam, you’ve checked and re-checked your notes and then checked someone else’s just to be sure you hadn’t missed anything. You’re ready for this, you’re going to own this exam. You sit down and open your laptop, open Examsoft, and then… everything goes dark.

No your computer didn’t just transport you into a galaxy-sized black hole, but the alternative is almost equally terrifying and just as inescapable… you’re going to have to use a Bluebook. As you sit listening to your classmates happily typing away at what sounds like 1000wpm, you wonder to yourself… “where did I go wrong?” Your mind frantically searches for any trace of what could have caused this tragedy, when suddenly, you vaguely recall ignoring a post on Lawtech that warned you of this very possibility. A creeping inclination begins to gnaw away at the edges of your consciousness… Could this all have been prevented if you had only read it?

The good news is, this was all just a horrifying Hypothetical. And yes, the possible outcome is easily avoidable.

Just turn off your Antivirus software before you open Examsoft.

Various antivirus programs have been linked to several computer disabling issues when used with Examsoft. These issues include black screens, computer freezes and crashes, or my personal favorite, desktop background changes to an Examsoft icon. These issues can occur intermittently and unpredictably so even if you have taken a mock exam without incident, you may still encounter a problem during an actual exam. Don’t let this happen to you!

Just remember, before you begin your next exam, and believe me you have no idea how painful this is for a tech guy to say, please turn off your antivirus.

But don’t forget to turn it back on as soon as you submit your exam!

Mac Examsoft Users: The Wait is OVER! You Can Now Upgrade to El Capitan

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Queue the celebration music! At long last, the moment you have all been waiting for… the newest version of Examsoft is now compatible with Mac’s latest OS version 10.11.1 El Capitan. (Ding) You are now free to upgrade your Mac OS.

Please remember, you MUST download the latest version of SofTest in order for it to work on your El Capitan OS during finals.

The latest version of SofTest for Mac is 11.0.666.94885. (Before the PC user conspiracy theorists chime in regarding the 666 in the El Capitan version number designation… I assure you these version numbers are chosen completely at random, so it is purely coincidental).

To update your Mac OS, please visit your app store. To upgrade SofTest to the latest version, please follow the instructions listed on our website article at http://lawtech.pepperdine.edu/softest-update/. Thanks for your patience and let the celebrations commence!

 

Helpful Tips for Your Next Exam – #1 Close Spotify before Opening SofTest!

We wanted to make all users aware of a few tips for taking exams with Examsoft’s SofTest.

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1. Be sure to Close Spotify Before Taking an Exam – Students at other law schools have reported Examsoft issues caused by having Spotify open on their laptop when they opened SofTest. The SofTest program attempts to lock your computer into the exam environment. However, SofTest sometimes cannot properly lock down the Spotify program which can cause your computer to bog down or freeze in the middle of an exam… so for the sake of your own sanity, please make sure you quit the Spotify program before you open SofTest.

2. Restart your Computer BEFORE Finals – Sometimes we fail to realize how long it has been since the last time we restarted our laptops. Restarting your laptop will help speed up the performance of your computer, as well as install critical updates. This will help your machine operate faster during finals, especially when working within a program like SofTest. Restarting will also close installers and other programs that may be running in the background and slowing down your laptop’s performance. There is nothing quite as maddening as having your machine take forever to load your exam when you are already in a hurry, or delay uploading your answers once you have completed the test.

3. Turn off your Antivirus – I know, I know… you should never turn off your antivirus, except when it comes to SofTest. Antivirus has been known to cause a whole host of issues with SofTest, from black screens, to screen freezes, it’s all antivirus fault. Any antivirus can trigger this and it can even be intermittent, so even if it worked fine during a mock exam, it might not work in the real final. So just to be safe, disable it for the exam, but then re-enable it afterwards.

3.1 Turn off Automatic Updating – If you are using a PC, turn off the automatic updates feature, as it could trigger an update or even an update warning window during your exam, which could cause SofTest to crash mid-exam.

4. Spell-Check – This is a very handy tool during exams. However, the spell-check in SofTest doesn’t work quite the same way as spell-check in Word. First, it will not automatically visually indicate spelling errors so you won’t see the little red squiggle line under misspelled words like you would in MS Word. Second, you must actually open the spell-checker tool for it to find misspelled words. You must then go through each misspelled word, one-by-one, to find and fix each error. You can however, “change all” if you have misspelled the same word multiple times, so that could save you a few clicks. The spell-checker will also offer recommended words that you can select to replace the misspelled word with. This can be a tedious process, especially when you are pressed for time, so be sure to save several minutes at the end of your exam to go through the Spell-Check process.

spell1The tool is located in different places on PCs and Macs. On PCs the spell-checker is available by simply clicking the small “abc” icon in the toolbar above your essay. On Macs, the spell-checker is available by clicking on the “Spell” tab on the right-hand navigation menu.  For a full list of directions on how to use the spell-checker tool, please visit the Examsoft Spell Check Directions site for PC and Mac. If you don’t see the tabs or icons mentioned above, spell-check might have been disabled for your exam by the instructor.

5. Word Count – Word count is a helpful feature in SofTest and is absolutely necessary for certain exams. However, it can be tricky to use sometimes. First, it’s not automatically available. You must locate the tool by clicking on the “Stats” tab located on the right side of the screen in SofTest. If you have used it once already during this portion of the exam, you will need to select the “Recount Essay Statistics” button to update the word count. This tool will help you keep your essays within your instructor’s specified parameters for the exam.

For additional helpful tips from Examsoft, please visit the Exam Taker Tips page.

Good Luck on Finals!

 

Examsoft Now Compatible with Windows 10! You are now free to upgrade.

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Microsoft officially released its newest operating system, Windows 10, on July 29. This is a free upgrade for existing Windows users. Until recently, we advised against upgrading as it was not compatible with the current version of Examsoft’s SofTest product, which you will use for your exams at Pepperdine Law School. However, Examsoft has released an update to their software that makes it compatible with Windows 10. So if you feel like upgrading, you are now free to do so.

Please note that in order for Examsoft to work on your computer, you must download the most recent update of SofTest from the Examsoft website. For more information on how to update to the latest version of SofTest, please visit our SofTest update page.

If you have any concerns, please feel free to contact our Exam Taker Support Team.

Pepperdine GMAIL on your Mac Mail Client

Looking around online, there is no hard directions on how to add your Pepperdine GMAIL client to the Mac MAIL client.  So here goes.

These instructions assume you’ve already moved your Pepperdine account to the Pepperdine-branded GMAIL.  If you haven’t done that but want to do that, go to google.pepperdine.edu and follow the instructions there.

 

The first thing you need to do ensure IMAP is Enabled on your Pepperdine branded GMAIL account.

  • Click on the Gear on the Upper Right corner and Click on “Settings”

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  • Click on “Forwarding and POP/IMAP”
    • Under “IMAP Access” click on Enable IMAP

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Now your Pepperdine GMAIL can be added to your Mac Mail Client.

  • Open the Mac Mail Client
  • Under the Mail tab, click “Add Account”

 

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  • Click “Add Other Mail Account”

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  • Under the “Add a Mail Account” screen insert your user information.
    • Full Name: What your enter here will be how your E-mails Go out
    • Email Address: Inserted as “Your WAVNET UserID”@pepperdine.edu
    • Password: Your WAVENET Passsword

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  • Click Create. You will get a warning that the “Account must be manually configured.” Click Next

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  • “Incoming Mail Server Info”
    • Ensure IMAP is Highlighted
    • Mail Server: imap.gmail.com
    • Email Address: Inserted as “Your WAVNET UserID”@pepperdine.edu
    • Password: Your WAVENET Passsword
    • Click Next

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  • “Outgoing Mail Server Info”
    • Mail Server: smtp.gmail.com
    • Email Address: Inserted as “Your WAVNET UserID”@pepperdine.edu
    • Password: Your WAVENET Passsword
    • Click Next

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That should do it. As always, if you have any questions or concerns, you can contact SOL-Information Services at 310-506-7524

1L’s Register your WESTLAW PASSWORD ASAP!

It’s a brand new world and you are going to need all the right tools to help you succeed in Law School.

One of the most important tools you’ll need is access to TWEN (an acronym for The West Education Network).

As a new student you will receive (or have already received) an email indicating how you should register your Westlaw password.

Please do this as soon as possible as this will enable you to access the TWEN system which will provide you with course information placed there by your professors.

To register:

  1. Go to lawschool.westlaw.com
  2. Click on the “Register Your Password” graphic
  3. Complete Step 1
  4. Enter your Pepperdine email address and enter your Westlaw Password (provided in the email referenced above)
  5. Fill out your name, address, and other information
  6. Click on “Create Profile”
  7. Click on “Continue”
  8. Fill in your student profile and click “Agree”

Alumni Email? Get your account now!

Hurray! You’ve graduated from Pepperdine University! The last thing on your mind is your Pepperdine Email account, but there are some things you need to know…

  • Student email accounts are deleted 90 days after the student’s last enrolled semester (90 days from Graduation day).
  • Once an account is deleted/deactivated the data/emails in that account it is not recoverable.

emailBut there’s good news. You’re an alumnus now!  Alumni may obtain a free, lifetime email account through Pepperdine’s Alumni Association. You can find more information on how to register for an Alumni Email account at the Pepperdine Alumni website.

After your student email address expires, no mail will be received at your student address. To make a smooth transition, the Alumni Association recommends:

  1. Set up your new alumni e-mail address
  2. Forward your mail in Wavenet to a new email address. Note: use Internet Explorer for this step.
  3. Set up an out-of-office message in your Pepperdine Email (accessed through Wavenet) account informing all your contacts of your graduation and of your new email address. Log into Wavenet click on Options, and then update your Out of Office Assistant.

Still Need Access to Lexis Over Your Summer Break? You Got it!

Summer Access

Nothing is changing this summer!

You’ll have the same access to Lexis Advance whether you’re working or taking classes. Your law school ID lets you access Lexis Advance all summer for:

  • Academic, professional, and non-profit research
  • All the legal content and news you have as a law student
  • Unlimited hours per week

You don’t have to register for summer access. Your law school ID will remain active all summer for the above purposes. Summer access is available from the date your spring classes end through the date your fall classes begin. Normal law school terms of service apply outside of these dates.

PLUS, for the first time Daily Research Points are available in the summer—10 points per day. But you must be opted in to LexisNexis Rewards and Daily Research Points to earn them.

Have a great summer!

Graduating 3Ls — WaveNet/Email Access Suspends 8/13/2015

Please note that upon graduation, your access to WaveNet and all other services related to your WaveNet credentials will be suspended 90 days later. This suspension also applies to your Pepperdine University email account.

This year’s graduation date for the School of Law is May, 15, 2015.

The access suspension date for the School of Law May 2015 graduates will be August 13, 2015.

All graduates will get reminder notices about their pending WaveNet account suspension from an automated system 90 days, 60 days, and the final notice 30 days from their suspension date.

Please make sure that you have an alternate email address setup with an auto reply with that information on your Pepperdine student email account to ensure that those who are attempting to reach you (prospective employers, lottery prize award officials, etc.) can do so.

If you would like to setup forwarding for your current student email address to another address, you can do so here: https://alumni.pepperdine.edu/email-forwarding

If you are interested in getting a Pepperdine Alumni email account (to which you can forward your current student email address) you can begin that process here: http://www.pepperdine.edu/alumni/benefits-services/email/ 

The above link (http://www.pepperdine.edu/alumni/benefits-services/email/) will also provide helpful instructions on how to move your current student email and contact information to a different email account.