Your browser saves time by navigating through shortcuts to saved or cached information. This means that if a website is changed or upgraded, your browser may rely on saved or cached information to load the page. This can occasionally cause some discrepancies between an older version of a webpage and a newer one.
You can manually force your browser to reach out to the most recent version of a website by clearing your cache and browser data. Find out how to clear your browser data for each browser listed below. Also, see this page for more information on the steps listed below.
Chrome
Open Chrome. At the top right corner of your screen, hit more (the three gray buttons). Then from the drop-down menu, click history, and history again.
2. On the left, click clear browsing data. From the drop-down menu, you will be able to select how much you would like to delete. To delete all, select All Time.
Apple Safari
Open Safari. Choose history, then clear history. Then select from the drop-down menu how far back you would like to clear.
Mozilla Firefox
Open Firefox. Then click the library tab, and then history and clear recent history.
You will be presented with a dialogue box where you can choose the time range you would like to clear.
Microsoft Edge
Open Microsoft Edge. Select Settings and More and then history, then manage history. Alternatively, you may paste this link: edge://settings/privacy into your browser).
Under clear browsing data, choose the time frame you would like to clear.
If you have any questions, please feel free to contact Information Services at [email protected] or (310) 506-7425.
Apple’s new security feature called a “MAC address”, keeps information secure by requiring a device to identify itself to a network before logging in. This means that if you have a device using the MAC feature, you may be required to re-log in in to Pepperdine’s Wi-Fi server frequently. See this page for more information.
Resources Affected
This feature affects the following devices: Devices bought with or upgraded to iOS 14, iPadOS 14, or watchOS 7.
ISO recommends all faculty, staff and students use the following procedure (See “work around” farther down this page) to disable this feature after connecting to Pepperdine’s Wi-Fi network using an Apple device running one of the affected iOS versions.
Note that if the feature is turned off after registration, there may be one more registration as the MAC address reverts to the hardware address. Android devices and Windows 10 computers also have this feature, but it is not on by default.
If colleagues or students with those devices are getting deregistered daily, check if that feature is enabled for the “pepperdine” Wi-Fi SSID and turn it off.
Technicians may reach out to the Information Security Office by phone with questions at x4040 for further technical explanations. Students and colleagues who need help configuring the private Wi-Fi to off for the “pepperdine” SSID should contact Tech Central, x4357.
People Affected
On-campus faculty, staff, students and other colleagues when registering one of the above described devices to the “pepperdine” Wi-Fi network.
Work-Around
To disable the feature you may follow the instructions found here.
If you have any questions, please feel free to contact Information Services at [email protected] or (310) 506-7425.
There are a number of ways to stay connected to your departmental voicemail when working off-campus.
Retrieve messages with your phone
Retrieve messages using Jabber
Have the voice messages forwarded to an email address as an audio file attachment (similar to what is done automatically with your personal office voice mail).
To retrieve messages from any phone :
Note: This will work from any phone anywhere.
Dial (310) 506-4002.
When the system answers with: …”Hello you have reached Pepperdine U. messaging system…”
Immediately press the star key (* )
Enter your voicemail ID number (last 4 digits of your phone number or 4-digit phone extension) followed by #.
Enter your PIN (XXXXXX) followed by #.
To retrieve messages using Jabber on your computer: Note: Jabber will not notify you of any messages on a secondary line you have associated with your Jabber account. Notification is only functional on the prime line (your primary number on jabber).
To access voicemail on a secondary line in Jabber, select the line from the “line bank” on the bottom left corner of the Jabber screen.
Then go to the upper left and enter “4002” in the “Search or call” blank then hit enter. This will dial the voicemail system for that line.
Enter your PIN for that line’s voicemail box.
To forward messages to an email address: Note: This solution may not work for every situation.
You can forward your messages that go into your departmental phone line’s voicemail box to any one email address you prefer.
You cannot send this voicemail to multiple email addresses
But you can functionally distribute all such voicemail messages using a rule in Google Mail that will allow you to forward incoming messages meeting the voicemail criteria.
You can also send the voicemail messages to a group distribution email (like a Google Group) that will enable you to send those voicemail messages to more than one person.
Consider this option carefully because you will run the risk of more than one person on your team returning messages to the same caller. This can create some confusion.
If this approach is something you’d like to do, please contact the Information Services department at [email protected] with your request. We can help you get a departmental email address if necessary and will help setup the voicemail forwarding to the address you specify.
From time to time, you may be placed in a situation where you must use Examplify–or require any internet access, for that matter–in an area that has poor or no internet connection. If your phone plan allows it, please follow these instructions on how to set-up and utilize hotspots.
iPhone Users
On your iPhone, go to “Settings” then “Cellular,” or “Settings” then “Personal Hotspot“.
In order to allow others to join, tap the slider of “Personal Hotspot” to turn it on.
Verify the Wi-Fi password and name of the phone. If you have not yet made a password, do so now. Stay on the personal hotspot screen until you’ve connected your other device to the Wi-Fi network.
On your computer or device that you want to connect, go to “Settings” then “Wi-Fi” and look for your iPhone or iPad in the list
Click on your iPhone or iPad’s Wi-Fi network to join. If applicable, enter the password you have created for your Personal Hotspot.
Once connected, your device should display a blue bar at the top to verify usage of your hotspot.
To view more information and instructions on Apple’s support page, please click here.
Android Users
To turn on your phone’s hotspot, open “Settings”.
Go on “Network & internet,” then “Hotspot & tethering.”
From here, select “Wi-Fi hotspot” and turn it on by selecting the switch to blue.
To change a hotspot setting or create a password. If you have not already set up a hotspot, first tap “Set up Wi-Fi hotspot” and follow the instructions provided. If you do not wish for your hotspot to require a password, select “None” under “Security.”
On the other device that you would like to connect, open the list of Wi-Fi options and search for your phone’s hotspot name.
Enter your phone’s hotspot password and click “Connect.” You may share your phone internet with a total of 10 mobile devices.
To view more information and instructions on Google’s support page, please click here.
With exams coming up, iClicker may pose to be a beneficial study tool for your class. Saving and tracking your progress in class polls and quizzes, iClicker allows you to flag specific questions and create flashcards and practice tests.
For instructions and more information on how to use iClicker’s study tools in the iClicker Reef app, please click here to be redirected to their knowledge base document.
When you have finished a session using iClicker, select ‘Course History’ from the toolbar region above. This will bring you to a list showing your activities and attendance throughout your time in the course, and should look something like this:
Select the chosen session that you wish to review. From there it will bring you to a page showing all of the questions that appeared during that session.
Notice the flag at the top right of the question. By clicking (or tapping) the flag you can review the question later in ‘Study Tools.’ If you don’t select any flags, the ‘Study Tools’ tab will simply say: “You don’t have any questions yet.”
Within the ‘Study Tools’ tab, you can review questions in two ways: Flashcards, or Practice Test. Flashcards allow you to review every question you have flagged in that format. A Practice Test will take all of your graded questions and format it into a test. If it does not allow you to make a practice test it is likely you do not have any graded questions flagged. Finally, the ‘Manage Questions’ link will bring you to a page with all of your questions together. This can make it easy to remove questions that you have flagged without having to go back and find them in old sessions. This is done by selecting edit in the top right corner:
Select them individually, or as a whole by clicking (or tapping) ‘Select All.’
For more information on iClicker for students, please click here.
If you have any questions, please feel free to contact Information Services at [email protected] or (310) 506-7425.
The servers at the School of Law will be gracefully shut down at 6 AM on Saturday 8/29/2020 ahead of the scheduled Power Maintenance at 7 AM. Power is scheduled to be restored at or before 12:00 noon. Impact to our users:
All of the systems hosted at the School of Law will be unavailable during this time period.
These systems include but are not limited to: printing, copiers, our Staff/Faculty network file storage, and our LawMail services.
Our law school-specific technology support email, [email protected], will be unavailable during this time BUT users will still have access to the university’s HELP desk (310-506-HELP) and our lawtech.pepperdine.edu service as well as other university-hosted services which will NOT be impacted by this outage.
We will bring all services back up as soon as power is restored. Please let us know if you have any questions or concerns about this outage.
After a Zoom meeting has commenced, in most cases you may access a recording of the meeting via the Zoom Pro tool. Please follow the instructions below to view your recordings. NOTE: If you are hoping for a transcript of the recording, you may need to wait a little longer because sometimes Zoom’s transcription coding takes much longer than it takes to just make the video available.
Step 1: Navigate to your class on Courses, and click the Zoom Pro tab in the lefthand toolbar. Step 2: Click on the Cloud Recordings tab in the tabs listed on the top of the page. Step 3: Once the class recording has uploaded to the cloud, it will be available and listed in the Cloud Recordings tab. Click on the name of the course you wish to view.
Step 4: Select the play button on the left-hand option, which allows you to view the entire recorded session. The right-hand option is for audio only.
Step 5: If password protected, there will be a passcode section, and the eye icon will be crossed out.
Step 6: Note that if you click on the crossed out “eye” icon (seen above and labeled “1”) the passcode for that video will be revealed. With your cursor, select that passcode and copy it. Enter/paste the passcode for that video after selecting the play button, to be able to access the recording.
Faculty may utilize Zoom’s dual monitor display feature so the students’ video layout and screen share content can be placed on two separate monitors/screens. Specifically, gallery (grid view of all of your students) or speaker view (full screen view of the current speaker’s video) can be displayed on one monitor while the other monitor displays your slide presentation, documents or videos.
As a prerequisite to continuing on with the information provided in this article, please make sure that you have installed the Zoom desktop client and have dual monitors enabled on your system. For an instructional guide on establishing a dual monitor setup with your Mac computer, please click here. For an instructional guide on establishing a dual monitor setup with your Windows computer, please click here.
Enabling Dual Monitors in Zoom
1. As a trial, you may join or start a solo meeting through theZoom Pro tool in Courses, or through the Zoom desktop client on your computer.
2. To enable the dual monitors feature in Zoom, click your profile picture, and then click “Settings.”
3. Click the “General” tab, and under “Settings,” check the box that is labeled, “Use dual monitors.”
Testing Your Dual Monitor System
4. Once in the Zoom meeting interface, with the dual monitor setup already configured on both your computer and Zoom, you will see a Zoom window open on each monitor. Though it may be different based on your individual computer, typically, the meeting controls and your video will display on one monitor, while the other monitor will display students’ videos.
As a note, Zoom tends to default to full screen view. If you would like to exit the full screen view to access your desktop, simply press “ESC,” or escape, on your keyboard.
5. To share your screen with your desired presentation (slideshow, document, video, etc), open the display on your preferred monitor.
6. Then, press the green “Share Screen” button on the bottom center of your Zoom screen.
You will be redirected to a pop-up window where you may select whether to share Desktop 1 or Desktop 2, and you may select whichever monitor has your desired display open.
7. When sharing your screen, you will still be able to view your participant’s videos on the other monitor while selecting what specific window to share on the second monitor. Feel free to adjust your windows to your preferred layout.
Photo courtesy of SUPPORT.ZOOM.US
POWERPOINT SETTINGS TO ENABLE “GALLERY VIEW” AND “SPEAKER NOTES”
One useful approach to note is how to set up your PowerPoint presentation in a separate window. This prevents PowerPoint from taking over both of your monitors, so you may move your slideshow with your speaker notes to the monitor of your choice and keep gallery view on the second monitor.
1. To do this, open your PowerPoint presentation “Slideshow” menu.
2. Select “Setup slideshow.”
3. Then, “Browse by an individual (windows)”
4. Click “OK.”
5. Then you may either play “From Beginning” or “From Current Slide.”
You should now see your slideshow with your speaker notes on one monitor, and still have your Zoom gallery view available on the second monitor.
“Gallery View” Settings (setting up display to 49 participants)
If you would like to view more than 25 profiles on a screen, by modifying your Zoom settings, you will be able to display up to 49 participants at a time. This is provided that your computer has the capacity to display more than 25, however, which depends on your computer’s CPU.
First, navigate to the Zoom App.
Then, select your profile from the top right corner, and select settings.
Under the video tab (1), scroll down and check the box to enable “Display up to 49 participants per screen in gallery view” (2). (If it is gray and inaccessible, your computer does not support the 49 participant display.)
Spam is every bit the reality in our email inboxes as the junk mail that comes in our postboxes; though often more obnoxious and potentially more dangerous. The University has made great improvements in the last few years to protect users from spam.
If you suspect that you’ve missed a message because it was blocked by the spamfilter, or if you’d like to customize the features of the anti-spam services here at Pepperdine, log in to spamfilter.pepperdine.edu. Provided by a company called Sophos, this system will allow you to retrieve any messages that might have been incorrectly labeled as spam as well as manually add email addresses that you wish to allow to email you, by-passing the filter, or block from sending you email.
