If you have problems, the first thing to do, is to completely shut down your computer and restart. Most computer problems are corrected with this remedy.
Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers. Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
Tech Support:
Please contact University Technology Support directly at 310-506-HELP (4357)
Zoom’s user support is available for Zoom Pro users (your Pepperdine Zoom Pro account qualifies for the Education support option — best/highest support level). Report support tickets to Zoom by:
Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
Phone dial-in: 888-799-9666 ext 2
If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.
What if, as a Pepperdine Caruso Law student I have a bad internet connection? How should I join my classes by Zoom? Can I call in?
You must use the Zoom app and connect via Internet. See our guide for students here. We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions. Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer. Check with your mobile phone provider for details on this feature. Android Tether ArticleiPhone Tether Article
If you have any questions, please feel free to contact Information Services at [email protected] or (310) 506-7425.
Zoom is an online meeting platform and the University’s web conferencing software that will be used for holding classes online. Zoom can be used on laptops, desktops, tablets, and smartphones. Here, you will learn how to set up your Zoom classroom link as well as how to access the session.
Using Zoom through Courses’ Zoom Pro Tool
As we begin to utilize Courses by Sakai as our main learning management system, it is important to know how this site can be linked with other useful softwares for the benefit and convenience of faculty and their students. Here, we will discuss some important notes on integrating Zoom with Courses.
Courses has many tools that can be added-on to your class site, and they have numerous benefits, such as allowing students to quickly access third-party sites and overall give your teaching more dimension. Zoom is one of these tools. However, it is important to note that when the Zoom Pro tool gets added to a course site, it does not have any connection to a specific meeting session ID until a meeting is actually scheduled or importedwithin the tool. If you would like to schedule or important a Zoom meeting into your courses site, please watch the following video or follow these instructions.
To view an informational video on how to utilize the Zoom Pro Tool, please view below.
Once you have an account, go to Coursesand log in with your Pepperdine credentials.
1. Now, you may select “Schedule a New Meeting” at the top right to directly create a meeting within the Zoom Pro add-on in your Courses site.
Creating your Zoom sessions in the Courses Zoom Pro tool directly is preferable to importing an existing sessions for many reasons, some including better centralization, ease of use, and less struggle when finding and sharing reports/recordings.
Additionally, consider setting a recurrence of the session to simplify the process. If so, it is suggested to adopt a general meeting title (e.x. LAW 1234 Class) so same title will be applicable to all future meetings.
For more details on the basics scheduling Zoom meetings and the potential settings you may utilize, please click here.
2. However, if you would like to import an already scheduled Zoom meeting, click or hover over the more icon that is indicated by three vertical dots. Then, select “Import Meeting” and follow the listed instruction for copying your existing Zoom Meeting ID.
3. You should now be able to see a list of your scheduled meetings underneath the “Upcoming Meetings” tab in your Zoom Pro tool. Please note, if your meeting is recorded, your students may access the recording by clicking on “Previous Meetings” followed by “Recording Details” of the coinciding class session.
Additional Notes:
You should not use your personal meeting ID (PMI) link (high discouraged for classes, and moderately discouraged for office hours), due to some reported issues.
If you teach both formal Pepperdine classes and 2PEP classes, you must then navigate between the two Zoom accounts. Remember to always sign out of their Zoom app or web profile after each meeting and be sure to sign on to the correct profile based on your needs.
For more information on how to utilize Zoom for faculty, please click here.
Again, if you have any questions, please feel free to contact Information Services at [email protected] or (310) 506-7425.
Noteworthy Tips:
We strongly recommend that students and others participating in a Zoom session use either the smartphone app (Android or iOS) or the browser-based software by logging in through https://pepperdine.zoom.us
Make sure when setting up a Zoom session, the “Mute” option is selected as the default for attendees. They can un-mute themselves but if this engaged as the default for the beginning of class, things will start much more smoothly and you will find fewer audible distractions.
Make sure to require attendees be Authorized to join your session. This will ensure that the names of your attendees will be the same as the names on your course roster when they appear in the Zoom session.
For tips on how to maximize your remote internet experience, please click here.
Additional Information:
Manage Participants
To manage participants and access their settings, the host may click the “participants” icon on the bottom toolbar.
Here, the host can access audio/visual and control settings for the other participants in the meeting. You may manage the settings for audio, and send messages from the manage participants feature.
Share Screen
To share your screen in zoom, click the “share screen” icon. Then you will need to wait for the student(s) you are sharing your screen with to accept; with the sharing feature, they will be able to see your screen.
This feature will allow you to share PowerPoints or other media with the students, mirrored on their own screen.
You do not need to grant access to participants during screen share, and you may block participants from accessing the screen share if necessary.
After clicking “share screen”, you will have the option to choose which screen the students can view. You may choose to have them view your entire desktop, just a browser or PowerPoint, or a different web page.
When sharing a YouTube video, select the two checkboxes at the bottom left to optimize the sound quality of the shared video.
See a quick video to better understand how to share your screen.
Breakout Groups
One helpful feature on Zoom allows you to split your Zoom class into sub-meetings, called breakout rooms. The feature enables the host to split participants up into groups, where they can interact with each other in their own meeting space.
Breakout rooms are separate chat rooms with full audio, screen share and visual settings. The meeting host has the ability to split the members of the class into these separate sessions automatically or manually, and can switch between sessions at any time. Up to 50 breakout rooms can be created and a room will hold 200 participants maximum.
It is important to note that the host will need to monitor the breakout rooms and have full control of the meeting, by responding to participants’ questions and giving assistance when needed.
To create separate breakout rooms for the participants of your meeting, click “breakout room” in the bottom tool bar.
This will prompt you to format the room for participant number and assignment. When customized, click “create breakout rooms” to enable access to the participants of your meeting.
There, you will be able to view the breakout room you have created, and manually assign/rename/delete the room. At the bottom of the breakout room box, you may also add rooms.
AGAIN, IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT INFORMATION SERVICES AT [email protected] OR (310) 506-7425.
Zoom is an online meeting platform that can be used for holding classes online. Here, you will learn how to set up your Zoom classroom link as well as how to access the session. To view the guide in PDF format, please click here.
You will then be directed to the Pepperdine Central Authentication Page.
3. Login using your WaveNet username and password. (The same credentials you use for getting your Pepperdine email and WaveNet)
4. Once logged in, click on “Meetings” on the lefthand menu.
5. Select “Schedule a New Meeting.”
Now, you may proceed to fill out the information for your meeting.
6. To the right of “Topic”, fill out your course name. (It is important to include your own last name and your section, if applicable; this information will allow students to easily find your course.)
7. At the middle of the page, find “When” and select or type in the date and start time of your class. If your start time isn’t in the drop down, pick an earlier time.
For duration, select the estimated duration of your class. Note that it is better to go a few minutes over your estimated class time than under… Zoom also gives you a 40 minute grace period beyond your stated duration to ensure that you will have plenty of time before the session ends.
8. Find the “Video” section. Set your “Host” and your “Participants” video settings to “Off”.
9. Just below the Video section, locate the “Audio” settings. Set to “Computer Audio”.
10. Scrolling down further, you will find “Meeting Options”.
Select: Mute Participants upon entry,
Enable waiting room
Only authenticated users can join
11. Click “Save” at the bottom of the screen.
12. At this point, copy the meeting link and paste it in an email along with the course name. Please send to this email [email protected].
Starting your meeting:
1. To join your meeting when the time and date comes, simply browse to “pepperdine.zoom.us”.
2. On this page, login as before (see step 1).
3. Lastly, click on “Start” to begin the class.
Additional Information:
Manage Participants
To manage participants and access their settings, the host may click the “participants” icon on the bottom toolbar.
Here, the host can access audio/visual and control settings for the other participants in the meeting. You may manage the settings for audio, and send messages from the manage participants feature.
Share Screen
To share your screen in zoom, click the “share screen” icon. Then you will need to wait for the student(s) you are sharing your screen with to accept; with the sharing feature, they will be able to see your screen.
This feature will allow you to share PowerPoints or other media with the students, mirrored on their own screen.
You do not need to grant access to participants during screen share, and you may block participants from accessing the screen share if necessary.
After clicking “share screen”, you will have the option to choose which screen the students can view. You may choose to have them view your entire desktop, just a browser or PowerPoint, or a different web page.
See a quick video to better understand how to share your screen.
Breakout Groups
One helpful feature on Zoom allows you to split your Zoom class into sub-meetings, called breakout rooms. The feature enables the host to split participants up into groups, where they can interact with each other in their own meeting space.
Breakout rooms are separate chat rooms with full audio, screen share and visual settings. The meeting host has the ability to split the members of the class into these separate sessions automatically or manually, and can switch between sessions at any time. Up to 50 breakout rooms can be created and a room will hold 200 participants maximum.
It is important to note that the host will need to monitor the breakout rooms and have full control of the meeting, by responding to participants’ questions and giving assistance when needed.
To create separate breakout rooms for the participants of your meeting, click “breakout room” in the bottom tool bar.
This will prompt you to format the room for participant number and assignment. When customized, click “create breakout rooms” to enable access to the participants of your meeting.
There, you will be able to view the breakout room you have created, and manually assign/rename/delete the room. At the bottom of the breakout room box, you may also add rooms.
There are two places to get technology support here at Pepperdine. The University Help Desk and the Information Services Tech Support Desk located at the Public Services Desk in the School of Law Library.
University Help Desk (HELP)
The Pepperdine University Information Technology (University IT) department provides direct technical support for students via the University’s ‘Anytime’ Help Desk. In addition to providing technical assistance, the University Help Desk also acts as the central coordination point for School of Law technical services during the weekend. The University Help Desk is open 24/7 via phone and email at: 310-506-HELP (4357) or [email protected] for the following issues:
School of Law Information Services Department (IS) The Information Services Department is here to assist you with a variety of issues including, but not limited to, configuring laptops, multimedia reservations and training, School of Law web sites, and Email account training/usage. The IS team has offices in the School of Law Library to assist with technical support and is available between the hours of 8am-5pm (Monday-Friday). To contact the IS team, use the following contact methods:
Turnitin is a plagiarism detection service that Pepperdine School of Law faculty may use when you submit a paper for grading. This service provides a detailed assessment of originality on any submitted work by performing a search for textual similarities to other works in academic journals, on the Internet, and within its own database of submitted work. For more information visit the University’s Turnitin Community page.
If you are required to use Turnitin you will need to complete the following steps: (1) enroll in the course and (2) submit your work. If you have never used Turnitin before, you will also need to create a free account. This can be done through the home page on their website.
A copier equipped with fax capability is available for student use (sending and receiving). It is located in the public area of the Harnish Law Library.
FAX NUMBER: (310) 506-4330
Instructions for sending a fax are here. If you have any questions, please speak with a Computing Support team member at the Harnish Law Library’s Public Services Desk.
Received faxes are placed in the bin near this copier but we recommend that you are present at this copier if you are expecting a fax.
Have you figured out how to use Kronos 7 yet? Perhaps you’re still struggling with the basics of getting around and entering your information correctly. Here are a few resources which you might find helpful.
The video is helpful, but still limited. So here are some recommended help-guides for more in-depth and user-specific reference (students and adjuncts take special note):
Support for Kronos is provided by the Payroll Department at (310) 506-4636 or check out their Finance and Payroll FAQs.
Please note that while Google Chrome and newer versions of Microsoft Internet Explorer are fine browsers, Kronos still works best in Mozilla Firefox. Whatever browser you use, be sure it is up to date and that you have the most recent Java patches installed for the best experience possible.
2. Click Option 2: Click “Set/Reset Password”
3. Enter your NetworkID.
4. Type the letters displayed in the picture.
5. Select the check box (to allow PIN text message)
6. Click “Request PIN”
7. You will receive a confirmation message, click “Close” 8. Retrieve the PIN from your alternate email or mobile phone. Enter it here and click “Validate” 9. Enter your new password twice and click “Reset Password”
*Please Note: If your password does not meet our complexity requirements, you will see a red X next to the issues that need to be fixed.
10. Password reset was successful. Please close your browser. Password Tip: Don’t Get Locked Out! Update passwords you stored on your mobile devices, too!
1. FastCase: This free app available for the iPhone, iPad, and Android allows you to search for cases that have occurred in all 50 states. See the FastCase Web site for more information.
2. Want to know more about your Supreme Court Justices? The app called PocketJusticegives you all the information you need in the palm of your hand. This app is $0.99 and available for the iPhone, iPad, and Android.
3. iJuror is a fast and easy way to keep track of your jury. This app costs $4.99 and is available for the iPhone and iPad.
5. TrialPad allows lawyers to update court files during the actual hearing. Lawyers can hook up any monitor or projector to their iPad to play videos or display images on the screen. This app is $89.99 and available for the iPhone and iPad.
6. Constitution allows anyone to review the Constitution for free.
7. Black Law’s Dictionary is a well-known law dictionary now in it’s 10th edition. Costing $54.99, it is available for the iPhone, iPad, and Android. The free online dictionary is available at: https://thelegaldictionary.org/
The Information Services Department is here to assist you with a variety of issues including, but not limited to, configuring laptops, multimedia reservations and training, School of Law web sites, and Email account training/usage. The IS team has offices in the School of Law Library to assist with technical support and is available between the hours of 8am-5pm (Monday-Friday). To contact the IS team, use the following contact methods:
