If you are trying to access a recording in Zoom, and receive an error screen such as the one below, then you may need to re-log in to access the recording through SSO. Please view the steps below on how to do so.
Accessing The Recording
If already logged in to Zoom, log out. Then, click the link that your professor sent to view the recording.
You will be navigated to a log-in page. Do NOT sign in with the email address and password. Instead, select Sign in with SSO.
3. You will be directed to a domain page. Enter pepperdine as the domain. Press continue.
4. From there, you will be directed to Pepperdine’s Central Authentication Service log in. Log in using your usual Pepperdine credentials.
5. Finally, you will be asked to enter the password for the unique Zoom recording you are accessing. Enter the password given to you by your professor.
If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
Your browser saves time by navigating through shortcuts to saved or cached information. This means that if a website is changed or upgraded, your browser may rely on saved or cached information to load the page. This can occasionally cause some discrepancies between an older version of a webpage and a newer one.
You can manually force your browser to reach out to the most recent version of a website by clearing your cache and browser data. Find out how to clear your browser data for each browser listed below. Also, see this page for more information on the steps listed below.
Chrome
Open Chrome. At the top right corner of your screen, hit more (the three gray buttons). Then from the drop-down menu, click history, and history again.
2. On the left, click clear browsing data. From the drop-down menu, you will be able to select how much you would like to delete. To delete all, select All Time.
Apple Safari
Open Safari. Choose history, then clear history. Then select from the drop-down menu how far back you would like to clear.
Mozilla Firefox
Open Firefox. Then click the library tab, and then history and clear recent history.
You will be presented with a dialogue box where you can choose the time range you would like to clear.
Microsoft Edge
Open Microsoft Edge. Select Settings and More and then history, then manage history. Alternatively, you may paste this link: edge://settings/privacy into your browser).
Under clear browsing data, choose the time frame you would like to clear.
If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
Apple’s new security feature called a “MAC address”, keeps information secure by requiring a device to identify itself to a network before logging in. This means that if you have a device using the MAC feature, you may be required to re-log in in to Pepperdine’s Wi-Fi server frequently. See this page for more information.
Resources Affected
This feature affects the following devices: Devices bought with or upgraded to iOS 14, iPadOS 14, or watchOS 7.
ISO recommends all faculty, staff and students use the following procedure (See “work around” farther down this page) to disable this feature after connecting to Pepperdine’s Wi-Fi network using an Apple device running one of the affected iOS versions.
Note that if the feature is turned off after registration, there may be one more registration as the MAC address reverts to the hardware address. Android devices and Windows 10 computers also have this feature, but it is not on by default.
If colleagues or students with those devices are getting deregistered daily, check if that feature is enabled for the “pepperdine” Wi-Fi SSID and turn it off.
Technicians may reach out to the Information Security Office by phone with questions at x4040 for further technical explanations. Students and colleagues who need help configuring the private Wi-Fi to off for the “pepperdine” SSID should contact Tech Central, x4357.
People Affected
On-campus faculty, staff, students and other colleagues when registering one of the above described devices to the “pepperdine” Wi-Fi network.
Work-Around
To disable the feature you may follow the instructions found here.
If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
There are a number of ways to stay connected to your departmental voicemail when working off-campus.
Retrieve messages with your phone
Retrieve messages using Jabber
Have the voice messages forwarded to an email address as an audio file attachment (similar to what is done automatically with your personal office voice mail).
To retrieve messages from any phone :
Note: This will work from any phone anywhere.
Dial (310) 506-4002.
When the system answers with: …”Hello you have reached Pepperdine U. messaging system…”
Immediately press the star key (* )
Enter your voicemail ID number (last 4 digits of your phone number or 4-digit phone extension) followed by #.
Enter your PIN (XXXXXX) followed by #.
To retrieve messages using Jabber on your computer: Note: Jabber will not notify you of any messages on a secondary line you have associated with your Jabber account. Notification is only functional on the prime line (your primary number on jabber).
To access voicemail on a secondary line in Jabber, select the line from the “line bank” on the bottom left corner of the Jabber screen.
Then go to the upper left and enter “4002” in the “Search or call” blank then hit enter. This will dial the voicemail system for that line.
Enter your PIN for that line’s voicemail box.
To forward messages to an email address: Note: This solution may not work for every situation.
You can forward your messages that go into your departmental phone line’s voicemail box to any one email address you prefer.
You cannot send this voicemail to multiple email addresses
But you can functionally distribute all such voicemail messages using a rule in Google Mail that will allow you to forward incoming messages meeting the voicemail criteria.
You can also send the voicemail messages to a group distribution email (like a Google Group) that will enable you to send those voicemail messages to more than one person.
Consider this option carefully because you will run the risk of more than one person on your team returning messages to the same caller. This can create some confusion.
If this approach is something you’d like to do, please contact the Information Services department at support@law.pepperdine.edu with your request. We can help you get a departmental email address if necessary and will help setup the voicemail forwarding to the address you specify.
Zoom is an online meeting platform and the University’s web conferencing software that will be used for holding classes online. Alternative hosts possess the same abilities as co-hosts (managing participants, admission, recordings, etc.), but also have the additional privilege of starting the meeting on the host’s behalf. Some professors may find it beneficial to make their TA’s alternative hosts. Here, you will be guided through instructions on how to add an alternative host to your meeting sessions.
2. Click on “Zoom Pro” tool on the left navigation.
3. Click on the blue link of your session name under the “Topic” column.
4. Scroll down to the bottom of the page, click on “Edit this Meeting.”
5. Scroll down to the bottom of the page again and type in the email of your desired individual into the “Alternative Host” box. Last, click the “Save” button.
From time to time, you may be placed in a situation where you must use Examplify–or require any internet access, for that matter–in an area that has poor or no internet connection. If your phone plan allows it, please follow these instructions on how to set-up and utilize hotspots.
iPhone Users
On your iPhone, go to “Settings” then “Cellular,” or “Settings” then “Personal Hotspot“.
In order to allow others to join, tap the slider of “Personal Hotspot” to turn it on.
Verify the Wi-Fi password and name of the phone. If you have not yet made a password, do so now. Stay on the personal hotspot screen until you’ve connected your other device to the Wi-Fi network.
On your computer or device that you want to connect, go to “Settings” then “Wi-Fi” and look for your iPhone or iPad in the list
Click on your iPhone or iPad’s Wi-Fi network to join. If applicable, enter the password you have created for your Personal Hotspot.
Once connected, your device should display a blue bar at the top to verify usage of your hotspot.
To view more information and instructions on Apple’s support page, please click here.
Android Users
To turn on your phone’s hotspot, open “Settings”.
Go on “Network & internet,” then “Hotspot & tethering.”
From here, select “Wi-Fi hotspot” and turn it on by selecting the switch to blue.
To change a hotspot setting or create a password. If you have not already set up a hotspot, first tap “Set up Wi-Fi hotspot” and follow the instructions provided. If you do not wish for your hotspot to require a password, select “None” under “Security.”
On the other device that you would like to connect, open the list of Wi-Fi options and search for your phone’s hotspot name.
Enter your phone’s hotspot password and click “Connect.” You may share your phone internet with a total of 10 mobile devices.
To view more information and instructions on Google’s support page, please click here.
With exams coming up, iClicker may pose to be a beneficial study tool for your class. Saving and tracking your progress in class polls and quizzes, iClicker allows you to flag specific questions and create flashcards and practice tests.
For instructions and more information on how to use iClicker’s study tools in the iClicker Reef app, please click here to be redirected to their knowledge base document.
When you have finished a session using iClicker, select ‘Course History’ from the toolbar region above. This will bring you to a list showing your activities and attendance throughout your time in the course, and should look something like this:
Select the chosen session that you wish to review. From there it will bring you to a page showing all of the questions that appeared during that session.
Notice the flag at the top right of the question. By clicking (or tapping) the flag you can review the question later in ‘Study Tools.’ If you don’t select any flags, the ‘Study Tools’ tab will simply say: “You don’t have any questions yet.”
Within the ‘Study Tools’ tab, you can review questions in two ways: Flashcards, or Practice Test. Flashcards allow you to review every question you have flagged in that format. A Practice Test will take all of your graded questions and format it into a test. If it does not allow you to make a practice test it is likely you do not have any graded questions flagged. Finally, the ‘Manage Questions’ link will bring you to a page with all of your questions together. This can make it easy to remove questions that you have flagged without having to go back and find them in old sessions. This is done by selecting edit in the top right corner:
Select them individually, or as a whole by clicking (or tapping) ‘Select All.’
For more information on iClicker for students, please click here.
If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
The servers at the School of Law will be gracefully shut down at 6 AM on Saturday 8/29/2020 ahead of the scheduled Power Maintenance at 7 AM. Power is scheduled to be restored at or before 12:00 noon. Impact to our users:
All of the systems hosted at the School of Law will be unavailable during this time period.
These systems include but are not limited to: printing, copiers, our Staff/Faculty network file storage, and our LawMail services.
Our law school-specific technology support email, support@law.pepperdine.edu, will be unavailable during this time BUT users will still have access to the university’s HELP desk (310-506-HELP) and our lawtech.pepperdine.edu service as well as other university-hosted services which will NOT be impacted by this outage.
We will bring all services back up as soon as power is restored. Please let us know if you have any questions or concerns about this outage.
There are instances in which a professor would prefer to disable the chat feature in Zoom meetings, whether that be to prevent notifications or to discourage potentially distracting engagements. To do so, please view the instructions below for this quick process.
1. Note that you can only change this setting after you have begun your class session. Once you start your Zoom session, click the chat icon on the bottom tool bar.
2. Then, click on the three dots to the right of the text box and select “No One.”
3. You may now exit out of the chat window, as the updates will automatically save once your selection is checked.
In case you are dropped from your Zoom meeting there are some back-up teaching procedures you should know–with the possibility of blackouts, brownouts, or sluggish internet, it’s good to have a backup plan.
Shut down and re-start your computer
The first action you should take if you are unable to join your meeting is to re-start your computer. Quit all applications and shut down your computer, wait one minute and turn it back on. Only open applications you will be screen sharing with your Zoom participants before launching your Zoom session.
Use a phone line
This next advice is only recommended for faculty use. To help students adhere to the attendance policy, they must attend the class via Zoom with their names properly represented on the chat and participant gallery as well as have their video on. With that in mind, please don’t share these phone numbers with your students.
When you create a Zoom session, it gives you the option to use a phone line. If your internet is out, you may use Zoom’s automatically generated phone line number to call and enter into the session to let your students know your status. You can follow the steps below anytime to keep a copy of the phone number on hand in case your internet goes out. If you did not turn this feature on, you can follow the steps below to turn on the telephone and computer audio feature.
Please note, the phone numbers are not published in Courses. Because of this, you can only find the phone number by logging into zoom.pepperdine.edu Then, find your course meeting session in the Meetings and click on the Copy Invitation button. This will show you all of the information relevant to your meeting, along with the phone lines for each time zone.
In this case, if a student experiences internet connection issues, it is recommended to instruct them to call their classmate and listen over the phone through their friend’s computer, as well as use speakerphone to talk through their friend’s mic.
Asynchronous: Recording a lecture in Zoom (with slides)
You also have the option to record your lecture, with PowerPoint slides and all, in Zoom. You can distribute this presentation-style recording to students to view asynchronously, in the case of a blackout or network issue. (See this article by Zoom to learn the tools you can use in this feature.)
1. First, to ensure that your Zoom account is updated to the latest version, navigate into your Zoom application and under your profile, find check for updates.
You may also click here to be redirected to a page that will show Zoom’s latest version, as well as provide links and instructions for download.
2. Next, begin your meeting and click on the Share Screen icon (green arrow).
3. Then, click Advanced on from the two options on the toggle at the top of the page. Select Slide as Virtual Background.
4. Click Share.
5. From here, you will be directed into your files where you can choose the PowerPoint you wish to present. You will then be superimposed over the slides (which will be your new background) and it will emulate teaching in front of slides in a class or lecture setting. Find the presentation you wish to use and click Open.
6. You should see yourself mirrored over your presentation via Screen Share.
7. Next, click the circular record button in your bottom toolbar to begin recording, and select record to the Cloud.
Again, see the Zoom article on sharing slides as a virtual background to learn the navigation, positioning your video, and more. For learning more about recording in Zoom, see this article.
For more information on Zoom for faculty, please click here. If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
