If I have technical difficulty with Zoom what do I do?
- Test your computer with Zoom before class. Check out the audio and video settings.
- If you have problems, the first thing to do, is to completely shut down your computer and restart. Most computer problems are corrected with this remedy.
- Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers. Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
- Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
- As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
- If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
- Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
- Tech Support:
- Please contact University Technology Support directly at 310-506-HELP (4357)
- Secondarily, contact LawTech at [email protected] with technical questions.
- Zoom’s user support is available for Zoom Pro users (your Pepperdine Zoom Pro account qualifies for the Education support option — best/highest support level). Report support tickets to Zoom by:
- Online submission via submit a request.
- Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
- Phone dial-in: 888-799-9666 ext 2
- If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.
What if, as a Pepperdine Caruso Law student I have a bad internet connection? How should I join my classes by Zoom? Can I call in?
- You must use the Zoom app and connect via Internet. See our guide for students here. We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions. Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer. Check with your mobile phone provider for details on this feature. Android Tether Article iPhone Tether Article
