Zoom Retention

Zoom recordings are generally stored in the Cloud, which does not have infinite storage. To preserve room for new incoming recordings, Pepperdine is implementing a six month Zoom retention period.

This retention period is important to ensure that enough cloud storage space remains available for our community during an active academic term.  It will also promote good stewardship of University data and resources by encouraging the review and transfer of any critical meeting or lecture recordings to Pepperdine’s longer-term video storage locations.

This will begin January 4, 2021. Please see this timeline to understand when recordings will be deleted:.

What does this mean?

  • Pepperdine’s cloud server will refresh every six months. This means that new Zoom cloud recordings will be available for six months before being automatically moved to Zoom trash.
  • Once moved to trash, meeting hosts (professors) will have 30 additional days to access the recording from trash before permanent deletion.

What to do before January 4th?

  • Review your old Zoom recordings, and determine which ones you wish to keep long term.
  • Download any recordings you wish to keep, and archive in either Panopto or Google Drive. See the steps below for how to archive Zoom recordings.

Archive Zoom Recordings to Google Drive

To archive Zoom recordings to Google Drive, follow the steps below.

  1. Begin by navigating to your online Pepperdine Zoom account, by logging in through https://pepperdine.zoom.us/. For more information on how to access your Zoom account, see Lawtech’s general Zoom page.
  2. Click Recordings from the left-hand tool column.

3. Next, under the Cloud Recordings tab at the top of your page, scroll through your meetings until you find the recording you wish to preserve. Click the More button at the far right of the recording, then from the drop-down menu click Download.

4. You will see the downloaded recording(s) appear at the bottom of your browser, or saved to your downloads wherever they are kept.

5. Now, navigate to Google Drive and log in using your Pepperdine email.

For archiving purposes, we recommend that you create a new folder. To do this, begin by clicking New and then Folder.

6. Name the folder accordingly.

Once you click Create, you will be directed into the folder itself.

7. To upload your recently downloaded Zoom recording, click New (again) from the upper left hand corner, and then File Upload.

8. You will be directed to your files, where you will navigate to Downloads and then select the recording you wish to archive. Select Open.

9. Success! Your recording will upload to your new Google Drive folder, to be archived long-term.

If you would like to mass archive many recordings at once, the process is exactly the same. Just download them all from Zoom, and choose all of the downloaded recordings to be uploaded to your Drive from step 8, instead of one recording only.

For more information, see Pepperdine’s web page on Zoom Cloud Storage Retention.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Problem accessing WaveNet?

If you have not logged into WaveNet since 19 October 2020 you may have to clear the cache on your browser.

If you have been using a bookmark to quickly get into WaveNet, you will want to update that link if you have not done so already. Point your browser to https://wavenet.pepperdine.edu and that should get you in.

If you are still having trouble, there may be an problem with that system. Before calling (310) 506-HELP, we recommend that you try using a different browser (Safari, Firefox, Chrome, Edge) that you don’t normally use to see if that yields a better result.

No luck? Definitely call and report the outage, you may be the first to notice the problem and that first call is the best way to ensure that things get working again sooner.

In summary

  1. Clear the cache
  2. Try going directly to https://wavenet.pepperdine.edu
  3. Try a different browser
  4. Call (310) 506-HELP (4357) and report the problem

Clear Browser Data and Cache

Your browser saves time by navigating through shortcuts to saved or cached information. This means that if a website is changed or upgraded, your browser may rely on saved or cached information to load the page. This can occasionally cause some discrepancies between an older version of a webpage and a newer one.

You can manually force your browser to reach out to the most recent version of a website by clearing your cache and browser data. Find out how to clear your browser data for each browser listed below. Also, see this page for more information on the steps listed below.


  1. Open Chrome. At the top right corner of your screen, hit more (the three gray buttons). Then from the drop-down menu, click history, and history again.

2. On the left, click clear browsing data. From the drop-down menu, you will be able to select how much you would like to delete. To delete all, select All Time.

Apple Safari

  1. Open Safari. Choose history, then clear history. Then select from the drop-down menu how far back you would like to clear.

Mozilla Firefox

  1. Open Firefox. Then click the library tab, and then history and clear recent history.
  2. You will be presented with a dialogue box where you can choose the time range you would like to clear.

Microsoft Edge

  1. Open Microsoft Edge. Select Settings and More and then history, then manage history. Alternatively, you may paste this link: edge://settings/privacy into your browser).
  2. Under clear browsing data, choose the time frame you would like to clear.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Adding an Alternative Host in Zoom

Zoom is an online meeting platform and the University’s web conferencing software that will be used for holding classes online. Alternative hosts possess the same abilities as co-hosts (managing participants, admission, recordings, etc.), but also have the additional privilege of starting the meeting on the host’s behalf. Some professors may find it beneficial to make their TA’s alternative hosts. Here, you will be guided through instructions on how to add an alternative host to your meeting sessions.

1. Log into your Courses site.

2. Click on “Zoom Pro” tool on the left navigation.

3. Click on the blue link of your session name under the “Topic” column. 

4. Scroll down to the bottom of the page, click on “Edit this Meeting.”

5. Scroll down to the bottom of the page again and type in the email of your desired individual into the “Alternative Host” box. Last, click the “Save” button.

For more information on Zoom for faculty, please visit our page here.


How to Disable Chat in Zoom

There are instances in which a professor would prefer to disable the chat feature in Zoom meetings, whether that be to prevent notifications or to discourage potentially distracting engagements. To do so, please view the instructions below for this quick process.

1. Note that you can only change this setting after you have begun your class session. Once you start your Zoom session, click the chat icon on the bottom tool bar. 

2. Then, click on the three dots to the right of the text box and select “No One.”

3. You may now exit out of the chat window, as the updates will automatically save once your selection is checked.

For more information on Zoom for faculty, please click here.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Online Teaching Back-Up Plans

In case you are dropped from your Zoom meeting there are some back-up teaching procedures you should know–with the possibility of blackouts, brownouts, or sluggish internet, it’s good to have a backup plan.

Shut down and re-start your computer

The first action you should take if you are unable to join your meeting is to re-start your computer. Quit all applications and shut down your computer, wait one minute and turn it back on. Only open applications you will be screen sharing with your Zoom participants before launching your Zoom session.

Use a phone line

This next advice is only recommended for faculty use. To help students adhere to the attendance policy, they must attend the class via Zoom with their names properly represented on the chat and participant gallery as well as have their video on. With that in mind, please don’t share these phone numbers with your students.

When you create a Zoom session, it gives you the option to use a phone line. If your internet is out, you may use Zoom’s automatically generated phone line number to call and enter into the session to let your students know your status. You can follow the steps below anytime to keep a copy of the phone number on hand in case your internet goes out. If you did not turn this feature on, you can follow the steps below to turn on the telephone and computer audio feature.

Please note, the phone numbers are not published in Courses. Because of this, you can only find the phone number by logging into pepperdine.zoom.us. Then, find your course meeting session in the Meetings and click on the Copy Invitation button. This will show you all of the information relevant to your meeting, along with the phone lines for each time zone.

In this case, if a student experiences internet connection issues, it is recommended to instruct them to call their classmate and listen over the phone through their friend’s computer, as well as use speakerphone to talk through their friend’s mic. 

Asynchronous: Recording a lecture in Zoom (with slides)

You also have the option to record your lecture, with PowerPoint slides and all, in Zoom. You can distribute this presentation-style recording to students to view asynchronously, in the case of a blackout or network issue. (See this article by Zoom to learn the tools you can use in this feature.)

1. First, to ensure that your Zoom account is updated to the latest version, navigate into your Zoom application and under your profile, find check for updates.

You may also click here to be redirected to a page that will show Zoom’s latest version, as well as provide links and instructions for download.

2. Next, begin your meeting and click on the Share Screen icon (green arrow).

3. Then, click Advanced on from the two options on the toggle at the top of the page. Select Slide as Virtual Background.

4. Click Share.

5. From here, you will be directed into your files where you can choose the PowerPoint you wish to present. You will then be superimposed over the slides (which will be your new background) and it will emulate teaching in front of slides in a class or lecture setting. Find the presentation you wish to use and click Open.

6. You should see yourself mirrored over your presentation via Screen Share.

7. Next, click the circular record button in your bottom toolbar to begin recording, and select record to the Cloud.

Again, see the Zoom article on sharing slides as a virtual background to learn the navigation, positioning your video, and more. For learning more about recording in Zoom, see this article.

For more information on Zoom for faculty, please click here. If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Zoom In-Session Features: Breakout Rooms, Screen Share, Recordings and More

Now that you know the basics of Zoom and and the Zoom Pro Tool, we will dive into the specifics of what tools and settings Zoom has to offer once in the meeting session.

Please view the informational video below to learn more about how to efficiently use Zoom’s in-session features, which include the following:

  • Mic & Video
  • Security
  • Participants/Roles (audience engagement)
  • Chat Window (restrictions, saving chats, file uploads)
  • Screen Share (whiteboard, dual monitors, screen share pausing)
  • Recording
  • Polling
  • Breakout Rooms

If you have any questions or would like more information, please feel free to contact Information Services at support@law.pepperdine.edu.

Recording Zooms Meetings Privately (Without automatic distribution to students)

This blog will walk you through creating personal Zoom Meetings. By creating your meetings personally (not through the Courses Zoom Pro link), recordings of your class will be completely private and unavailable to students unless you choose to send a link via email.

Create your meeting:

  • Instead of using Zoom Pro, you will need to schedule your meeting on the website, pepperdine.zoom.us.
  • Sign in using your Wavenet username and password.
  • Next, select schedule a meeting and fill out the meeting information.
  • Under the time zone section, you may select make reoccurring meeting– this way you can use the same link for each meeting. This also means you only have to post one Zoom link for your students in Courses.
  • Under meeting options, select record the meeting automatically, and then select in the cloud.
  • Finally, save the meeting link.
  • Once you have saved your meeting, navigate down to the invite link section and copy the meeting link. Make sure you copy the URL itself and do not hit “copy invitation”. You will need the link on its own to paste into Courses later.

Publish meeting link for students:

  • Next, you will need to create a space to house your personalized links. First, navigate to your Courses homepage, then click into a course.
  • In the course that you would like to paste these meeting links, select Site Info from the lefthand toolbar.
  • Then select Manage Tools.
  • Scroll to the bottom of the list of tool. REMOVE Zoom Pro tool by unchecking the box, and ADD the Web Content tool by checking the box.
  • Select continue, which will bring you to a page where you can customize your Web Content link. This is where you can paste your Zoom meeting link you previously made on pepperdine.zoom.edu! Title the page Class Meeting Link and in the URL section, paste your link.
  • After selecting “continue” you will see a page confirming your choices. Ensure that the Zoom Pro tool has been removed and the Web Content tool has been added. Then, click Finish.
  • Finally, notify students that they should check the Web Content Tool to find meeting links before each class. By clicking on the new tool in your Course labeled “Class Meeting Link”, students will be immediately directed to your Zoom meeting. Your meetings will be recorded to your personal cloud only, and you are free to distribute those recordings as/if you see fit!

Re-Order Tools in Courses

To make the Course Meeting Link more obvious to your students, you may want to consider moving it to the top of the left navigation. Follow these steps to do so:

  • First, navigate back to your Site Info tool from the lefthand toolbar, and select Tool Order.
  • Then, simply click on the small lines icon at the far right of the Web Content tool, and holding your cursor down, drag the tool to the top of your list.
  • Click Save, and you will see your Course Meeting Link at the top of your toolbar.

If you have any questions, please feel free to reach out directly to our Information Services support team at support@law.pepperdine.edu or at extension x7425. 

Dell E2720HS Monitor volume control…and more

As a faculty member teaching online, you may have received a Dell monitor to assist with your Zoom classroom.

This monitor is a Dell E2720HS and information on this device can be found online at Dell’s support site: https://www.dell.com/support/article/en-us/sln320306/dell-e2720hs-monitor-usage-and-troubleshooting-guide?lang=en

Specific information on how to manage the volume control on this monitor is contained in the instructions below that cover the On Screen Display menu.

Using the On-Screen Display (OSD) Menu

Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 (Figure 1) at the bottom of the monitor.

To learn more about how to use the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User’s Guide of Dell E2720HS monitor.Note: Any changes you make are automatically saved when you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Dell E2720HS Monitor Buttons

Figure 1: Dell E2720HS Front Panel Buttons

Button 1Shortcut key/Preset ModesUse this button to choose from a list of preset color modes
Button 2Shortcut key/Brightness/ContrastUse this button to adjust the brightness and contrast. Minimum is ‘0’ (-). Maximum is ‘100’ (+)
Button 3MenuUse the MENU button to launch the On-Screen Display (OSD)
Button 4ExitUse this button to exit the OSD main menu
Button 5Power On/Off button (with LED indicator)A solid white light indicates the monitor is On and fully functional. Blinking white light indicates the power save mode
Dell E2720HS Monitor OSD Buttons

Figure 2: Dell E2720HS OSD Controls

Button 1UpUse the Up button to increase values or move up
in a menu
Button 2DownUse the Down button to decrease values or move
down in a menu
Button 3OKUse the OK button to confirm your selection in a menu
Button 4BackUse the Back button to go back to the previous menu

Spamfilter at Pepperdine

Spam is every bit the reality in our email inboxes as the junk mail that comes in our postboxes; though often more obnoxious and potentially more dangerous. The University has made great improvements in the last few years to protect users from spam.

If you suspect that you’ve missed a message because it was blocked by the spamfilter, or if you’d like to customize the features of the anti-spam services here at Pepperdine, log in to spamfilter.pepperdine.edu. Provided by a company called Sophos, this system will allow you to retrieve any messages that might have been incorrectly labeled as spam as well as manually add email addresses that you wish to allow to email you, by-passing the filter, or block from sending you email.

Additionally, University Information Technology provides a list of Frequently Asked Questions with answers. However you may wish to review all their help files concerning spam to educate yourself fully.