“You cannot view this recording”

Using your Pepperdine email to create a personal Zoom account on zoom.com will cause issues with watching class recordings.

You may have used your Pepperdine email for a personal account without knowing, or by mistake. If so, there is a simple fix: We need to let Zoom transfer your account.

To do this, clear your browser’s cache. Then, log into zoom.pepperdine.us using the Sign in button.

This should fix it, but If you continue to have problems someone from our team can help you at the library service desk between 8:00 am to 5:00 pm Monday through Friday.

Recording Zoom Meetings Privately (Without automatic distribution to students)

This blog will walk you through creating personal Zoom Meetings. By creating your meetings personally (not through the Courses Zoom Pro link), recordings of your class will be completely private and unavailable to students unless you choose to send a link via email.

Create your meeting:

  • Instead of using Zoom Pro, you will need to schedule your meeting on the website, zoom.pepperdine.edu.
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  • Sign in using your Wavenet username and password.
  • Next, select schedule a meeting and fill out the meeting information.
  • Under the time zone section, you may select make reoccurring meeting– this way you can use the same link for each meeting. This also means you only have to post one Zoom link for your students in Courses.
  • Under meeting options, select record the meeting automatically, and then select in the cloud.
  • Finally, save the meeting link.
  • Once you have saved your meeting, navigate down to the invite link section and copy the meeting link. Make sure you copy the URL itself and do not hit “copy invitation”. You will need the link on its own to paste into Courses later.

Publish meeting link for students:

  • Next, you will need to create a space to house your personalized links. First, navigate to your Courses homepage, then click into a course.
  • In the course that you would like to paste these meeting links, select Site Info from the lefthand toolbar.
  • Then select Manage Tools.
  • Scroll to the bottom of the list of tool. REMOVE Zoom Pro tool by unchecking the box, and ADD the Web Content tool by checking the box.
  • Select continue, which will bring you to a page where you can customize your Web Content link. This is where you can paste your Zoom meeting link you previously made on pepperdine.zoom.edu! Title the page Class Meeting Link and in the URL section, paste your link.
  • After selecting “continue” you will see a page confirming your choices. Ensure that the Zoom Pro tool has been removed and the Web Content tool has been added. Then, click Finish.
  • Finally, notify students that they should check the Web Content Tool to find meeting links before each class. By clicking on the new tool in your Course labeled “Class Meeting Link”, students will be immediately directed to your Zoom meeting. Your meetings will be recorded to your personal cloud only, and you are free to distribute those recordings as/if you see fit!

Re-Order Tools in Courses

To make the Course Meeting Link more obvious to your students, you may want to consider moving it to the top of the left navigation. Follow these steps to do so:

  • First, navigate back to your Site Info tool from the lefthand toolbar, and select Tool Order.
  • Then, simply click on the small lines icon at the far right of the Web Content tool, and holding your cursor down, drag the tool to the top of your list.
  • Click Save, and you will see your Course Meeting Link at the top of your toolbar.


Distributing your recordings to specified students only:

After your recording is complete and your video has been processed, you will receive an email with a link to watch the recording. You can forward this email to students who have been granted permission to watch the recording.

If you have any questions, please feel free to reach out directly to our Information Services support team at support@law.pepperdine.edu or at extension x7425. 

Where to find Zoom recordings

After setting up your meeting, you may choose to record your class for saving or distribution purposes after the session is completed. For a guide on how to record in zoom, check out: Two Ways to Record in Zoom (PDF)

Furthermore, see Pepperdine’s Zoom Guide for more information on Zoom meetings.

  • Recordings on the Cloud are saved in your Zoom account.
  • Recordings on your computer are saved in your Documents folder in the Zoom subfolder.
  • Recording folders are named for the date and time of recording, the meeting number, and the meeting name. 

To view a recording in the Cloud

  1. Go to the zoom web portal and click on the “Recordings” tab in your left tool bar.
  2. Your recordings will be listed under the Cloud Recordings tab.

If your meeting has just finished, the recording may still be processing, and you will need to wait for the “processing recording” signal to disappear before viewing and sharing.

  • By clicking on the title of your class, you will receive three recording options to download/share: Audio and video, just audio, or a transcript.
  • By clicking on the “share” icon on the right of the page, you can copy the link to your clipboard, meaning you can paste the link directly into an email or other distributive platform.

You will receive a dialogue box that will allow you to change sharing settings:

To view a recording on your computer

  1. Navigate to your computer’s Documents folder and open the Zoom folder
  2. find the meeting you would like to view; the meeting title will be “double-click-to-convert-01”
  3. Double click the file and zoom will convert the file.
  4. When conversion is done, the double_click_to_convert_0X file will be replaced by three files:
    • audio_only – an M4A file
    • playback – an M3U file with video and audio
    • zoom_0 – an MP4 file with video and audio
  5. Play the files in a media player. 
  6. If you want to share the recording, you’ll have to save the file and share it manually. 

For more about accessing your local recordings and changing the recording location, see Local Recording in the Zoom Help Center.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.