Having Trouble with logging into Wavenet?

Try these settings changes and see if that helps.  If not, please feel free to call the support line at:

Phone: (310) 506-4357 (HELP)
Hours: 24 hours per day, 7 days per week, 365 days per year.
 

1.) Add the following “trusted sites” into your browser settings if you are using Internet Explorer or Mozilla Firefox:Screen Shot 2014-03-17 at 5.04.19 PMhttps://wavenet.pepperdine.edu
https://hcm.pepperdine.edu

You can find instructions on how to add trusted sites to Internet Explorer and Firefox here: http://community.pepperdine.edu/it/tools/wavenet/faculty-staff/clearcachepeoplesoft11.htm. Once you have added these trusted sites to your browser, I also recommend following the steps listed on the above site to clear your browser cache. This will help to “refresh” the browser after you’ve changed the settings.

2.) If you are using a Safari browser, please also follow the steps to set up your Pop-up Blocker outlined on the site referenced above, and ensure that your browser is set to accept cookies from wavenet.pepperdine.edu and hcm.pepperdine.edu. You may have to check the “block cookies from third parties and advertisers” option to allow for this depending on what version of Safari you are using.

3.) Last, do you access the WaveNet site via an internet bookmark or favorite? If so, you’ll want to make sure that the site you have bookmarked does not begin with something like “https://cas.pepperdine…”, but rather that the site bookmarked is simply https://wavenet.pepperdine.edu.