Check Departmental Voicemail remotely

There are a number of ways to stay connected to your departmental voicemail when working off-campus.

  • Retrieve messages with your phone
  • Retrieve messages using Jabber
  • Have the voice messages forwarded to an email address as an audio file attachment (similar to what is done automatically with your personal office voice mail).

To retrieve messages from any phone :

Note: This will work from any phone anywhere.

  1. Dial (310) 506-4002.
  2. When the system answers with: …”Hello you have reached Pepperdine U. messaging system…”
  3. Immediately press the star key (* )
  4. Enter your voicemail ID number (last 4 digits of your phone number or 4-digit phone extension) followed by #.
  5. Enter your PIN (XXXXXX) followed by #.

To retrieve messages using Jabber on your computer:
Note: Jabber will not notify you of any messages on a secondary line you have associated with your Jabber account.  Notification is only functional on the prime line (your primary number on jabber).

  1. To access voicemail on a secondary line in Jabber, select the line from the “line bank” on the bottom left corner of the Jabber screen.
  2. Then go to the upper left and enter “4002” in the “Search or call” blank then hit enter.  This will dial the voicemail system for that line.
  3. Enter your PIN for that line’s voicemail box.

To forward messages to an email address:
Note: This solution may not work for every situation.

  1. You can forward your messages that go into your departmental phone line’s voicemail box to any one email address you prefer.
  2. You cannot send this voicemail to multiple email addresses
    • But you can functionally distribute all such voicemail messages using a rule in Google Mail that will allow you to forward incoming messages meeting the voicemail criteria.
    • You can also send the voicemail messages to a group distribution email (like a Google Group) that will enable you to send those voicemail messages to more than one person.
    • Consider this option carefully because you will run the risk of more than one person on your team returning messages to the same caller. This can create some confusion.
  3. If this approach is something you’d like to do, please contact the Information Services department at support@law.pepperdine.edu with your request. We can help you get a departmental email address if necessary and will help setup the voicemail forwarding to the address you specify.

Just Do It: Mock Exam in Examplify

Don’t forget to do at least one Mock Exam in Examplify.

Note: Like potato chips, more is better. So you can do as many as 20 Mock Exams if you like. So do more. It’s better.

The Mock Exam not only tests whether your laptop is ready for exams using the ExamSoft Examplify software, it will increase your familiarity with the Examplify software and how and where to find the various features of this product.

Mock Exam – scroll down to the video — it’s keyed so you can go directly to the Mock Exam part of the video.

Exam Instructions

Exam Letter from Dean Goodno

Using Your Phone for Internet Access (Hotspots for iPhone and Android)

From time to time, you may be placed in a situation where you must use Examplify–or require any internet access, for that matter–in an area that has poor or no internet connection. If your phone plan allows it, please follow these instructions on how to set-up and utilize hotspots.

iPhone Users

  1. On your iPhone, go to “Settings” then “Cellular,” or “Settings” then “Personal Hotspot“.
  2. In order to allow others to join, tap the slider of “Personal Hotspot” to turn it on.
  3. Verify the Wi-Fi password and name of the phone. If you have not yet made a password, do so now. Stay on the personal hotspot screen until you’ve connected your other device to the Wi-Fi network.
  4. On your computer or device that you want to connect, go to “Settings” then “Wi-Fi” and look for your iPhone or iPad in the list
  5. Click on your iPhone or iPad’s Wi-Fi network to join. If applicable, enter the password you have created for your Personal Hotspot.
  6. Once connected, your device should display a blue bar at the top to verify usage of your hotspot.

To view more information and instructions on Apple’s support page, please click here.

Android Users

  1. To turn on your phone’s hotspot, open “Settings”.
  2. Go on “Network & internet,” then “Hotspot & tethering.”
  3. From here, select “Wi-Fi hotspot” and turn it on by selecting the switch to blue.
  4. To change a hotspot setting or create a password. If you have not already set up a hotspot, first tap “Set up Wi-Fi hotspot” and follow the instructions provided. If you do not wish for your hotspot to require a password, select “None” under “Security.”
  5. On the other device that you would like to connect, open the list of Wi-Fi options and search for your phone’s hotspot name.
  6. Enter your phone’s hotspot password and click “Connect.” You may share your phone internet with a total of 10 mobile devices.

To view more information and instructions on Google’s support page, please click here.

Pepperdine’s Courses – a *new* LMS for Caruso Law

You may have heard of an LMS or learning management system. An LMS is an online service that hosts your course syllabus, other documents, class discussions, and more.

If you are new to Caruso Law, you may not have head of TWEN, an LMS that has been used here at Caruso Law for over two decades. In the Fall of 2020 we started moving toward using a new LMS that Pepperdine calls “Courses by Sakai” or simply “Courses.”

It may be interesting to note that Pepperdine University has been using Courses for over a decade so it isn’t new to the university, it’s just new to Caruso Law where the recent integrations with Zoom and other services have become must-haves for Caruso faculty and students. There are other advantages that Courses brings over TWEN but that’s a topic for another post.

Courses is the “go to” place for all things associated with your classes including Zoom links for your online classes, syllabi, recordings of classes and more.

To familiarize yourself with courses, the University IT group has developed some great resources here: https://community.pepperdine.edu/techlearn/tools/courses/student/

Changing Your Zoom Display Name

Students can change their display name as it appears in Zoom.

Sometimes you may want to go by a different preferred name, or you don’t prefer the “(Student)” language to appear in your display name. 


For a student to change the display name you must first change the first name and last name fields on your profile.

Once that has been modified, the display name will be updated accordingly.

The steps to do so are below:

  1. Sign in to pepperdine.zoom.us and click on the “Profile” tab.
  2. Click “Edit” next to your name at the top right.
  3. Update the First Name and Last Name fields.
  4. Important: Scroll down and click “Save Changes.”

Here are some screenshots to illustrate this process:

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With thanks to Pepperdine’s TechLearn team.

Dell E2720HS Monitor volume control…and more

As a faculty member teaching online, you may have received a Dell monitor to assist with your Zoom classroom.

This monitor is a Dell E2720HS and information on this device can be found online at Dell’s support site: https://www.dell.com/support/article/en-us/sln320306/dell-e2720hs-monitor-usage-and-troubleshooting-guide?lang=en

Specific information on how to manage the volume control on this monitor is contained in the instructions below that cover the On Screen Display menu.

Using the On-Screen Display (OSD) Menu

Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 (Figure 1) at the bottom of the monitor.

To learn more about how to use the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User’s Guide of Dell E2720HS monitor.Note: Any changes you make are automatically saved when you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Dell E2720HS Monitor Buttons

Figure 1: Dell E2720HS Front Panel Buttons

BUTTONFUNCTIONDESCRIPTION
Button 1Shortcut key/Preset ModesUse this button to choose from a list of preset color modes
Button 2Shortcut key/Brightness/ContrastUse this button to adjust the brightness and contrast. Minimum is ‘0’ (-). Maximum is ‘100’ (+)
Button 3MenuUse the MENU button to launch the On-Screen Display (OSD)
Button 4ExitUse this button to exit the OSD main menu
Button 5Power On/Off button (with LED indicator)A solid white light indicates the monitor is On and fully functional. Blinking white light indicates the power save mode
Dell E2720HS Monitor OSD Buttons

Figure 2: Dell E2720HS OSD Controls

BUTTONFUNCTIONDESCRIPTION
Button 1UpUse the Up button to increase values or move up
in a menu
Button 2DownUse the Down button to decrease values or move
down in a menu
Button 3OKUse the OK button to confirm your selection in a menu
Button 4BackUse the Back button to go back to the previous menu

Faculty Hardware — Setup at home

When setting up your secondary monitor (connected to your laptop) or attaching your headset or webcam, you may have questions.

Please check out these very short videos and then if you still have a question, please do call us at (310) 506-7524 or send us a note at support@law.pepperdine.edu

Law School Computer/Technology Recommendations

If you are just starting out at Law School, or heading back to school and looking to upgrade your system, please review the below information before purchasing your new laptop!

Nearly all Pepperdine Caruso Law Students use laptops for class, exams, and homework. While laptops are not required, they can be a very valuable tool in law school.  The following recommendations take into account services and applications that are often used in conjunction with Caruso Law classes and other curricular and extra curricular activities.

The Information Services team at Caruso Law provides assistance in configuring your laptop for the network. Please think very carefully before choosing a laptop brand or other hardware/software choice outside the recommended list, as you may be limiting your potential sources of support.

As a law student your laptop computer is a key tool.  Please keep this in mind as you think about how you will use it, the software you install on it, the websites you visit with it, the files/attachments you choose to download and where you store it when you are not using it.  You will want it to be functioning at optimum levels.  Theft, drops, malware, and other untoward variables will detract from your laptop’s ability to help you succeed in law school.

Below are the minimum Computer/Technology Recommendations:

  • Internet: Strongly recommend a rock solid internet connection with a minimum 20 Mbps down and 10 Mbps up.  This exceeds the minimum requirements for synchronous Zoom sessions (the absolute minimum is 600 kbps in both directions while recommended minimum is 1.5 mbps) but note that if you share your internet connection you will need more bandwidth to ensure a reliable, continuous connection.  Also please note that the age of your hardware (router, modem, cabling, computer) will play a significant role in reliability.
  • Manufacturer/Model: Dell Latitude Series/Apple MacBook Pro or MacBook Air
  • Display: Minimum 11” screen – for improved readability, consider 13” or larger
  • Operating System: Windows 10 /OS X 10.15 or better
  • Processor: Intel i5 Processor or faster (or equivalent AMD)
  • RAM: 8GB or higher
  • Solid State Drive (SSD): 120GB or higher
  • Integrated WiFi or WiFi adapter: Newer is often if not always better
  • Media Drives: None necessary
  • Battery Life: 4-6 hours, much longer is much better.  MORE UP TIME.
  • Spare Laptop Charger: If you plan to bring your laptop with you, keep one for home and one for travel.  If you lose one you have a spare.  NO DOWN TIME.
  • Warranty: 3 year parts/on-site labor. LESS DOWN TIME.
  • Security Lock: Don’t ever walk away from your laptop if it isn’t secured.  LESS DOWN TIME
  • Malware Protection Software: Make sure you have Anti-Malware installed.  Use the firewall that is build into your computer’s operating system.  MORE UP TIME.
  • Personal Printer: We strongly recommend HP Printers with an extra toner cartridge.  NO DOWN TIME.

The Dell Latitude series is designed for a professional enterprise user and is not what you will find in a consumer-focused retail store.  We have found these systems to be very reliable and strongly recommend them to both students and faculty for their personal computing needs.  This recommendation is not meant to dissuade you from other manufacturers or even other lines of Dell computers, however, we know this line to be a great fit for a law student who needs a solid, reliable system for three years of challenging work (plus the Bar exam).

We do not recommend tablet-based systems. Nor do we recommend netbooks or Chromebooks.  You are certainly welcome to buy them but we don’t believe they will meet your needs in law school. Essentially, you can bring any device you want to law school. However, if you want to take exams and keep pace with the challenges of law school, you should purchase a high-quality, business class laptop, not a cheap off-brand version found on sale at a big box retailer. Remember, you want a system that is reliable and will last you through completing the BAR exam. You don’t want a machine that may crash in the middle of an exam!

MacBook ProThe Pepperdine University Computer Store (an online referral site) offers generous discounts to Pepperdine University students on software (MS Office is no cost to Pepperdine students and employees) and hardware. These discounts are often more than the typical education discounts that you will find online. The Computer Store can be accessed 24/7 online.

For purchasing as an enrolled Pepperdine student, please visit the Pepperdine University IT Department’s discounts for students web page or call Pepperdine University Tech Central at (310) 506-4811.

Please note that using a computer on the University network requires that you agree to the University Computer and Network Usage policy.

Alumni Email? Get your new email account! With benefits!

Hurray! You’ve graduated from Pepperdine Caruso School of Law! The last thing on your mind is your Pepperdine Email account, but there are some things you need to know…

  • COVID-19 NOTE: Student email accounts, WaveNet, and other network-related resources are governed by university policy and managed by the university IT department.Typically, student email accounts, WaveNet access, printing, Zoom, etc. would be deactivated 90 days after the 15th of the month following the date of graduation.In these unprecedented circumstances, this date is being pushed further out.  We do not yet have a fixed date for this but it is presently set to be 90 days after commencement. That’s the graduation ceremony, not the official graduation date which for Spring 2020 is 5/15/2020.

    At some point, recent graduates’ student email accounts will be deactivated by the university. When the commencement date is set, recent graduates will receive automated notifications in their student email inboxes 90, 60 and 30 days before account deactivation.

  • After graduation a process starts that begins with your status changing from student to alumnus.  This process involves a file transfer that takes place sometimes several days to a few weeks after graduation.  Sure, you have the diploma but the system doesn’t recognize you as an alumnus until that file is transferred from the student system to the alumni system. Typically this takes place about a month after the date of your graduation.  That’s when all the automated stuff starts up.
  • On the fifteenth day of the month immediately after your graduation date you will get an email to your student email account.  This email will give you the instructions and an important link you will need to setup your alumni email account… but you needn’t wait for that note, you can do it NOW by going here.
  • Note that student email accounts are disabled 90 days after the student’s last enrolled semester (90 days from the time of your entry into the alumni system — typically less than a month after Graduation day).
  • Once an account is deactivated the data/emails in that account it is not recoverable.

emailBut there’s good news. You’re an alumnus now!  Alumni may obtain a free, email account through Pepperdine’s Alumni Association. You can find more information on Alumni Email at this website.

Part of this process also includes instructions on how to easily migrate your Pepperdine Google Drive contents to a new Alumni Google Drive account!  The best benefit? UNLIMITED STORAGE!

After your student email address expires, no mail will be received at your student address. To make a smooth transition, the Alumni Association recommends:

  1. Set up your new alumni e-mail address immediately when you get that email noted above.
  2. Forward your mail in Wavenet to a new email address — that new alumni address or another one you prefer. (Note that forwarding will only work up until your student email account is suspended.)
  3. Set up an out-of-office message in your Pepperdine Student Email (accessed through Wavenet) account informing all your contacts of your graduation and of your new email address. Log into Wavenet click on Options, and then update your Out of Office Assistant.

Graduating?! — Zoom/WaveNet/Email Access is NOT forever…Prepare!

CONGRATULATIONS!!!

You made it through!  Upon graduation, you will notice that things are changing for you.  This applies not only to your status as a person holding a prestigious degree, deference from family members, and a lot of attention from student loan officers, but also your status at Pepperdine has changed.  And, that’s a great thing.  But it’s change that you need to address.  Particularly with respect to your student email account.

Please note that upon graduation, your access to your Pepperdine Zoom, WaveNet, student email and all other services related to your WaveNet credentials will be deactivated a little over 90 days later.

All graduates will get reminder notices about their pending account suspension from an automated system 90 days, 60 days, and the final notice 30 days from their student email and network resources deactivation date.



NOTE: COVID-19 RELATED DELAY IN ACCOUNT DEACTIVATION

Student email accounts, WaveNet, and other network-related resources are governed by university policy and managed by the university IT department.

Typically, student email accounts, WaveNet access, printing, Zoom, etc. would be deactivated 90 days after the 15th of the month following the date of graduation.

In these unprecedented circumstances, this date is being pushed further out.  We do not yet have a fixed date for this but it is presently set to be 90 days after commencement. That’s the graduation ceremony, not the official graduation date which for Spring 2020 is 5/15/2020.

At some point, recent graduates’ student email accounts will be deactivated by the university. When the commencement date is set, recent graduates will receive automated notifications in their student email inboxes 90, 60 and 30 days before account deactivation.


We strongly recommend that new alumni opt-in to the Pepperdine alumni Google Suite which includes unlimited Google Drive storage and email for life.

It’s a good idea to plan ahead for this. Please see this site for more information: https://lawtech.pepperdine.edu/student-email-post-graduation/

Please make sure that you have an alternate email address setup. When you have your alternate address, put that alternate address in an auto reply/auto response message on your Pepperdine student email account to ensure that those who are attempting to reach you (prospective employers, lottery prize award officials, etc.) can do so via your new address.

If you are interested in getting a Pepperdine Alumni email account you can begin that process after graduation here: https://community.pepperdine.edu/it/alumni/email/

The above link will also provide helpful instructions on how to move your current student email contents, Google Drive contents, and contact information to a different email account.