Examplify: The Application’s Service is Unavailable Message

So you’re all ready to rock this final, you’ve studied, have a stupendous outline, now all you need to do is type this essay portion and you’re practically on summer break. You double-click on the Examplify icon to launch the program and watch the load screen run up to 50% and then BOOM… you get a warning that says “The Application’s Service is Unavailable, please retry or contact your administrator.”

With the seconds ticking down to exam time you can feel the panic start to set in as your heart begins to race and your stomach starts tying knots like an Eagle Scout.

But it’s going to be OK! All you need to do is follow the below steps and you will be back up and running in time to still own this final!

Step1:  Right click the Examplify icon on your device, from the menu options, choose Run as Administrator. That’s it, this should fix the problem for most users. However, if you receive the same error message, proceed to Step 2.

Step 2: Navigate to the Services Console

Click the Start button and type in “Services” in the search field for the local services application. Launch the application

 

Step 3: Restart the ExamplifyService

In the Services application, find the item named ExamplifyService

Step 4: Double click the ExamplifyService. This will open up a new window. Ensure that the Startup Type is set to Automatic.

Step 5: Click the Start button on the left. After this service starts, Examplify will open as normal.

Note: If the service is not listed, you will need to re-install Examplify and/or check your antivirus settings to remove it from the quarantine.

Now go conquer this final exam!

MAC USERS

If you find yourself in a similar situation with the same error message, or worse, your Examplify simply won’t launch at all and just bobs up and down without ever loading, then your solution is similar.

Step 1: Simply create a new user profile on your computer. Make sure the new user profile is set as an Admin (Administrator) – For instructions on how to create a new user profile, please visit Apple’s support page for setting up new user accounts.

Step 2: Log into the new profile and launch Examplify.

That’s it!

See examsoft.com/support for additional information.

Accepting the Annual ExamSoft User Agreement (Re-register Examplify)

Every Fall we head back to law school. The Fall is such an exciting time full of new opportunity for more fun, more academic excellence, more barrister’s ball, oh, and re-registering your Examplify software for finals. If you had a midterm, you may have already noticed that your Examplify registration expired on 8/31. This is because every new academic year, you must accept the new academic year’s Examplify user agreement before you can use the software again. Accepting the new user agreement will re-register your software with Pepperdine for an additional academic year.

Before you can download your final exams, you will need to log into examsoft.com/pepperdinelaw with the Examsoft final exam username and password.
Once you have logged in, simply click on the Download button on the left-side menu, this will prompt a pop-up window with the new annual user agreement. Please scroll to the bottom of this window (while reading very carefully, of course) and then click Accept to agree to the user agreement.
Once you have accepted the user agreement, you can then log into Examplify and download your final exams.  At the top of the Examplify window, you will see your new registration expiration date for the following Fall.

Free Access to Microsoft Office 365 for Pepperdine Students

 

Being a Pepperdine student has a variety of perks, ocean view, Olympic swimming pool, close access to the beach, and now free access to the power of Microsoft Office tools like Word, PowerPoint, and Excel. That’s right, Free.

As you have probably noticed by now, there comes a time in legal writing when all the other free services like Google Docs or Pages simply won’t do. Maybe it’s when you tried to write your first Closed Memo, or maybe you made it all the way to your first Appellate Brief… but sooner or later you just realize you need Microsoft Word.

If you are one of those people who want Word, PowerPoint, or Excel but never wanted to pull the trigger and pay the steep price for it, well now you don’t have to.

As a Pepperdine student, you can sign up for free access to Microsoft Office 365. Simply go to the Microsoft online store and enter your Pepperdine email address, then follow the prompts to set up your free account and that’s it! Simply download the Desktop apps to your computer and you will be writing in style in no time, and did we mention for free?

For more helpful tech info, visit Pepperdine’s Tech Central. Thanks for being a Pepperdine Law student and we hope you enjoy your free Office with an ocean view.

 

 

Mojave Now Compatible with Examplify

ExamSoft has just announced that it will begin supporting the new Mac OS X.10.14. You may now upgrade to the newest Mac OS X.10.14 Mojave version, which will be compliant with the latest version of Examplify. As always, please confirm that you have the latest version of Examplify by opening Examplify and checking the top bar of the window for the version number. The latest version number is 1.7.4. For more information, please visit the ExamSoft website.

As always, stay tuned to lawtech.pepperdine.edu for more important updates regarding ExamSoft, or consult the ExamSoft website to ensure you stay current with all the latest news regarding your Examplify exam software.

The new Mac OS has a variety of new features and improvements, including the new Dark Mode. Hope you enjoy!

 

Getting Connected – Internet Access in The George Page Complex

In our digitally-connected world, it seems everything requires access to the internet now. Laptops, gaming devices, TV’s Bluray players, refrigerators, microwaves, toasters, pencil sharpeners… Ok maybe not Everything, not yet anyway. 

But all that connecting does make you wonder, “How do I connect all my stuff in on-campus housing?” Well, we have a few tips for you to follow.

If you have a laptop, desktop computer, tablet, or mobile device (smartphone) simply turn on your WiFi and choose the ‘pepperdine’ network from your list of available network options. Then open any browser and navigate to www.pepperdine.edu  and follow the “Faculty, Staff and Students” connection prompts to register your device on the network and connect.

You will need to know Wavenet ID and password so be sure to have this information readily available or memorized.

If you have friends visiting who wish to know how to access the internet, follow the instructions on Pepperdine’s Connection Page to help get them connected.

Well, that part was easy, but what about a TV or streaming device? If your device has a web browser you can connect the same way as a computer. However, if your device does not, then follow the below steps.

  1. Select the Pepperdine network from your system’s network settings.
  2. Use your computer to access wavesconnect.pepperdine.edu and accept the use policy.
  3. Choose the “Non-browser Devices” link and follow the instructions at that page.

If those don’t work, check out the University’s WiFi FAQ page for more tips.

TV and Internet streaming is available on your TV or streaming device via the University’s partnership with Philo Edu. For more information on how to connect to this service, check out the School of Law Housing Page.

Lastly, be sure to review all Rules of Wireless usage to make sure you are being a good wireless neighbor to your fellow WiFi users. TIP: Devices that put off their own WiFi networks like wireless printers and routers are prohibited on campus as it can jam the network signal for other students.

Happy streaming!

 

Wrong Assessment Number in Examplify? Clear Your Registration

Be Sure to Double-Check Your Assessment Number in Examplify!

If you have logged into Examplify recently and noticed that the wrong Assessment Number is listed on your next exam, then you will need to clear your ExamSoft registration to correct the assessment number mismatch.

If your assessment number listed in Examplify doesn’t match, this means your software isn’t properly registering with the ExamSoft portal to automatically update your assessment numbers from the previous semester. Unfortunately, this means your old assessment ID may still show up on your midterm file instead of your current number.

This issue should be resolved before finals. However, before your next midterm, make sure your assessment number matches your current number listed in WaveNet. If you don’t, your exam may be submitted with an incorrect assessment number.

Please follow the below steps to update your assessment number.

  1. First, check if your Assessment Number listed in Examplify matches the number in WaveNet. If it doesn’t match, proceed to step 2. If it does, you can stop reading!
  2. If your Assessment Number does not match and you have already downloaded an exam, click on the exam and then choose “Remove Exam Download” from the right-hand menu. If you don’t reverse download your exams, you will lose access to all exam files you had previously downloaded before clearing your registration.
  3. Once you have ensured you don’t have any downloaded exam files for upcoming exams, you can clear your Examplify registration by opening Examplify and selecting the Home Menu and then select Settings in the drop-down menu.
  4. From the Settings menu, click on the Green Clear Registration Button.
  5. You will then be prompted again to confirm that you want to Clear Registration. Click the green Clear Registration Button to complete the clear registration.

For more information, check out ExamSoft’s help article for clearing your registration.

Login to Panopto with your WaveNet Credentials

If you’ve ever had to miss class before, then you may have asked the professor to have the session recorded via Panopto. You then received a viewing link to view the recording and all you had to do was click on the link and Presto! the recording appeared. Only one small issue with that… a little thing called “security”.

In an effort to ensure a more secure environment for all class recordings, the Panopto service has now moved to an online authentication that prompts you to log into the service with your Pepperdine WaveNet credentials.

This means that when you get a viewing link now, you may have to “login” before you can view the session. This is super easy as long as you have a current Pepperdine network ID. All you have to do is follow the 3 steps listed below to login and “Viola” you’re watching your riveting class recording in no time!

1. Select the drop-down menu for the “Sign-in using” box.

 

 

 

 

 

 

 

 

 

 

2. Choose the “Pepperdine Network ID” option.

 

 

 

 

 

 

 

 

 

 

 

3. Then choose “Sign In” and sign in through the Pepperdine Portal to be connected.

Helpful tips for your next exam – Quit Spotify Before Opening Examplify

We wanted to make all users aware of a few tips for taking exams with Examsoft Examplify.

1. Restart your Computer BEFORE Exams – Sometimes we fail to realize how long it has been since the last time we restarted our laptops. Restarting your laptop will help speed up the performance of your computer, as well as install critical updates. This will help your machine operate faster during finals, especially when working within a program like Examplify. Restarting will also close down installers and other programs that may be running in the background and slowing down your laptop’s performance. There is nothing quite as frustrating as having your machine take forever to load your exam, or upload your answers once you have completed the test.

2. Be sure to Quit Spotify Before Taking an Exam – Students at other law schools have reported issues with Examsoft from having Spotify open on their laptop when they open Examplify. In order for Examplify to work, it needs to lock down your computer into the exam environment. However, Examplify sometimes struggles with closing down the Spotify program and this can cause your computer to bog down or freeze in the middle of an exam… so for the sake of your own sanity, please make sure you quit the Spotify program Before you open Examplify.

3. Spell Check – Spell check is a very handy tool for exams. It is built right into the Examplify system now so it should work automatically. This is similar to most word processors like Microsoft Word where misspelled words are underlined in red.

4. Word Count – Word count is a helpful feature in Examplify and is absolutely necessary for certain exams. However, it can be tricky to use sometimes. The character count automatically displays above your answer text box. Don’t be fooled by this number though, this is NOT your word count.

You can view it easily from this line though. To see more information, you can click on the paper symbol next to the character count. This window provides the total number of words, characters, and characters without spaces for the essay response. If text is selected in the current question, Examplify provides the same information for the text that is selected. This tool will help you keep your essays within your instructor’s specified parameters for the exam.

For more helpful tips from Examsoft, please visit their Exam Taker Tips page.

 

SofTest is Now Examplify – Download the New Examplify Today

“I’m so excited it’s almost final exam season!” said no one ever… But even though finals might seem like a long ways away still, they will be here before you know it. And like your Crim Pro professor has probably already said, it’s never too early to start preparing for finals. Probably the easiest thing you can do to prep for final exams is to download the new exam software, Examplify, from ExamSoft©. Examplify is replacing our old SofTest program, which was also made by ExamSoft. 

Examplify has a number of new and helpful features, such as built-in spell check, SofTest used an outdated spellcheck wizard, and a new exam landing page and launch screen navigation. Now all you have to do is login and you can immediately see all of your available exams in the left-hand column, including exam-files available for download, ones you have already downloaded, and exams you have already taken and submitted.

Instead of having to go to a different screen to download your exams, then another screen to take an exam, and yet another location to review the status of your exam upload, now you can do it all right from your landing page.

For more information on how to navigate the new interface, check out ExamSoft’s helpful Quick Start guide for new Examplify users, or just log into examsoft.com/pepperdinelaw and download the program to see for yourself. It’s extremely easy to use! So what are you waiting for? Get ready for finals by downloading Examplify today!

 

Examsoft Support Information

So you finally finished that 3 hour exam. You’ve uploaded your exam file and got the green “All Clear” sign (cue enormous sigh of relief). Congratulations! You’re home free at last, except apparently Examsoft decided to do some redecorating while you were taking your exam because your desktop background is now an Examsoft selfie (talk about shameless advertising). Not to worry, they have a solution for that.

For more information visit their new tech support self-help page for help fixing whatever ails your computer post exam. www.examsoft.com/support

Also, just remember, this is the exact same software used for your BAR exam, so it’s best to sort out all these problems now, rather than when you’re sitting for the biggest stress test of your life.

You can also check out this page for the list of their latest minimum computer requirements for Examplify on Windows PC and Mac OS X computers.

You can also check out this Quick Start reference list for all the support tips you might need.

And if you get Really lost, give Examsoft’s tech support a call at 866.429.8889 or via email at support@examsoft.com. They’re just waiting to help!