Zoom: Turn on Captions as a Participant

For information on how to enable closed captions for your meeting/class/event as a host please see this page.

Desktop Client

  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When closed captioning beings, you will see a notification above Closed Caption in the meeting controls.

4. Click Closed Caption to start viewing closed captioning. Tip: Click and drag the closed captioning to move its position in the meeting window.

(Optional) To adjust the caption size:

  1. Click the upward arrow next to Start Video/ Stop Video.
  2. Click Video Settings the Accessibility.
  3. Move the slider to adjust the caption size.

Mobile Application

  1. Sign in to the Zoom mobile app
  2. Tap the Settings icon.

3. Tap Meeting.
4. Toggle Closed Captioning to on. When you are in a meeting where closed captioning is available, they will automatically appear on the bottom of the screen.

Pulled from Zoom's support page: https://support.zoom.us/hc/en-us/articles/207279736-Managing-and-viewing-closed-captioning

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Zoom: Automatic Closed Captioning

Automatic Closed Captioning is a new feature in Zoom that can be helpful for your students. 

See this article for Participant View of Closed Captions.

To enable automatic Closed Captioning in Zoom (as the Host):

  1. Check for updates on the Zoom app. Select your portrait in the top right, and then Check for Updates in the drop-down menu. 

2. Go to pepperdine.zoom.us and select Sign in.

3. If needed, log in using your Pepperdine Network ID and Password. (You should always log into Zoom using your Network ID and not your email. 

4. In your profile, select Settings and scroll down to the Closed captioning option under Advanced Settings.

5. Select Closed captioning. 

6. This will also turn on Save Captions.

7. In your next meeting, press the Live Transcript button at the bottom of your window. 

8. Select Enable Auto-Transcription. 

9. The live transcription will now appear at the bottom of your screen

10. To adjust the size of the font, select the options button underneath your portrait. 

11. Select Accessibility in the menu and you can adjust the Closed Captioning font size.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Zoom Retention

Zoom recordings are generally stored in the Cloud, which does not have infinite storage. To preserve room for new incoming recordings, Pepperdine is implementing a six month Zoom retention period.

This retention period is important to ensure that enough cloud storage space remains available for our community during an active academic term.  It will also promote good stewardship of University data and resources by encouraging the review and transfer of any critical meeting or lecture recordings to Pepperdine’s longer-term video storage locations.

This will begin January 4, 2021. Please see this timeline to understand when recordings will be deleted:.

What does this mean?

  • Pepperdine’s cloud server will refresh every six months. This means that new Zoom cloud recordings will be available for six months before being automatically moved to Zoom trash.
  • Once moved to trash, meeting hosts (professors) will have 30 additional days to access the recording from trash before permanent deletion.

What to do before January 4th?

  • Review your old Zoom recordings, and determine which ones you wish to keep long term.
  • Download any recordings you wish to keep, and archive in either Panopto or Google Drive. See the steps below for how to archive Zoom recordings.

Archive Zoom Recordings to Google Drive

To archive Zoom recordings to Google Drive, follow the steps below.

  1. Begin by navigating to your online Pepperdine Zoom account, by logging in through https://pepperdine.zoom.us/. For more information on how to access your Zoom account, see Lawtech’s general Zoom page.
  2. Click Recordings from the left-hand tool column.

3. Next, under the Cloud Recordings tab at the top of your page, scroll through your meetings until you find the recording you wish to preserve. Click the More button at the far right of the recording, then from the drop-down menu click Download.

4. You will see the downloaded recording(s) appear at the bottom of your browser, or saved to your downloads wherever they are kept.

5. Now, navigate to Google Drive and log in using your Pepperdine email.

For archiving purposes, we recommend that you create a new folder. To do this, begin by clicking New and then Folder.

6. Name the folder accordingly.

Once you click Create, you will be directed into the folder itself.

7. To upload your recently downloaded Zoom recording, click New (again) from the upper left hand corner, and then File Upload.

8. You will be directed to your files, where you will navigate to Downloads and then select the recording you wish to archive. Select Open.

9. Success! Your recording will upload to your new Google Drive folder, to be archived long-term.

If you would like to mass archive many recordings at once, the process is exactly the same. Just download them all from Zoom, and choose all of the downloaded recordings to be uploaded to your Drive from step 8, instead of one recording only.

For more information, see Pepperdine’s web page on Zoom Cloud Storage Retention.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Accessing a Recording in Zoom for Students

If you are trying to access a recording in Zoom, and receive an error screen such as the one below, then you may need to re-log in to access the recording through SSO. Please view the steps below on how to do so.

Accessing The Recording

  1. If already logged in to Zoom, log out. Then, click the link that your professor sent to view the recording.
  2. You will be navigated to a log-in page. Do NOT sign in with the email address and password. Instead, select Sign in with SSO.

3. You will be directed to a domain page. Enter pepperdine as the domain. Press continue.

4. From there, you will be directed to Pepperdine’s Central Authentication Service log in. Log in using your usual Pepperdine credentials.

5. Finally, you will be asked to enter the password for the unique Zoom recording you are accessing. Enter the password given to you by your professor.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Clear Browser Data and Cache

Your browser saves time by navigating through shortcuts to saved or cached information. This means that if a website is changed or upgraded, your browser may rely on saved or cached information to load the page. This can occasionally cause some discrepancies between an older version of a webpage and a newer one.

You can manually force your browser to reach out to the most recent version of a website by clearing your cache and browser data. Find out how to clear your browser data for each browser listed below. Also, see this page for more information on the steps listed below.


  1. Open Chrome. At the top right corner of your screen, hit more (the three gray buttons). Then from the drop-down menu, click history, and history again.

2. On the left, click clear browsing data. From the drop-down menu, you will be able to select how much you would like to delete. To delete all, select All Time.

Apple Safari

  1. Open Safari. Choose history, then clear history. Then select from the drop-down menu how far back you would like to clear.

Mozilla Firefox

  1. Open Firefox. Then click the library tab, and then history and clear recent history.
  2. You will be presented with a dialogue box where you can choose the time range you would like to clear.

Microsoft Edge

  1. Open Microsoft Edge. Select Settings and More and then history, then manage history. Alternatively, you may paste this link: edge://settings/privacy into your browser).
  2. Under clear browsing data, choose the time frame you would like to clear.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Workaround Available for Apple Devices that Require Daily Registration to Campus Network

Apple’s new security feature called a “MAC address”, keeps information secure by requiring a device to identify itself to a network before logging in. This means that if you have a device using the MAC feature, you may be required to re-log in in to Pepperdine’s Wi-Fi server frequently. See this page for more information.

Resources Affected

  • This feature affects the following devices: Devices bought with or upgraded to iOS 14, iPadOS 14, or watchOS 7.
  • ISO recommends all faculty, staff and students use the following procedure (See “work around” farther down this page) to disable this feature after connecting to Pepperdine’s Wi-Fi network using an Apple device running one of the affected iOS versions.
  • Note that if the feature is turned off after registration, there may be one more registration as the MAC address reverts to the hardware address. Android devices and Windows 10 computers also have this feature, but it is not on by default.
  • If colleagues or students with those devices are getting deregistered daily, check if that feature is enabled for the “pepperdine” Wi-Fi SSID and turn it off.
  • Technicians may reach out to the Information Security Office by phone with questions at x4040 for further technical explanations. Students and colleagues who need help configuring the private Wi-Fi to off for the “pepperdine” SSID should contact Tech Central, x4357.

People Affected

  • On-campus faculty, staff, students and other colleagues when registering one of the above described devices to the “pepperdine” Wi-Fi network.


  • To disable the feature you may follow the instructions found here.

If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

Online Teaching Back-Up Plans

In case you are dropped from your Zoom meeting there are some back-up teaching procedures you should know–with the possibility of blackouts, brownouts, or sluggish internet, it’s good to have a backup plan.

Shut down and re-start your computer

The first action you should take if you are unable to join your meeting is to re-start your computer. Quit all applications and shut down your computer, wait one minute and turn it back on. Only open applications you will be screen sharing with your Zoom participants before launching your Zoom session.

Use a phone line

This next advice is only recommended for faculty use. To help students adhere to the attendance policy, they must attend the class via Zoom with their names properly represented on the chat and participant gallery as well as have their video on. With that in mind, please don’t share these phone numbers with your students.

When you create a Zoom session, it gives you the option to use a phone line. If your internet is out, you may use Zoom’s automatically generated phone line number to call and enter into the session to let your students know your status. You can follow the steps below anytime to keep a copy of the phone number on hand in case your internet goes out. If you did not turn this feature on, you can follow the steps below to turn on the telephone and computer audio feature.

Please note, the phone numbers are not published in Courses. Because of this, you can only find the phone number by logging into pepperdine.zoom.us. Then, find your course meeting session in the Meetings and click on the Copy Invitation button. This will show you all of the information relevant to your meeting, along with the phone lines for each time zone.

In this case, if a student experiences internet connection issues, it is recommended to instruct them to call their classmate and listen over the phone through their friend’s computer, as well as use speakerphone to talk through their friend’s mic. 

Asynchronous: Recording a lecture in Zoom (with slides)

You also have the option to record your lecture, with PowerPoint slides and all, in Zoom. You can distribute this presentation-style recording to students to view asynchronously, in the case of a blackout or network issue. (See this article by Zoom to learn the tools you can use in this feature.)

1. First, to ensure that your Zoom account is updated to the latest version, navigate into your Zoom application and under your profile, find check for updates.

You may also click here to be redirected to a page that will show Zoom’s latest version, as well as provide links and instructions for download.

2. Next, begin your meeting and click on the Share Screen icon (green arrow).

3. Then, click Advanced on from the two options on the toggle at the top of the page. Select Slide as Virtual Background.

4. Click Share.

5. From here, you will be directed into your files where you can choose the PowerPoint you wish to present. You will then be superimposed over the slides (which will be your new background) and it will emulate teaching in front of slides in a class or lecture setting. Find the presentation you wish to use and click Open.

6. You should see yourself mirrored over your presentation via Screen Share.

7. Next, click the circular record button in your bottom toolbar to begin recording, and select record to the Cloud.

Again, see the Zoom article on sharing slides as a virtual background to learn the navigation, positioning your video, and more. For learning more about recording in Zoom, see this article.

For more information on Zoom for faculty, please click here. If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.

How to Watch a Zoom Recording

After a Zoom meeting has commenced, in most cases you may access a recording of the meeting via the Zoom Pro tool. Please follow the instructions below to view your recordings. NOTE: If you are hoping for a transcript of the recording, you may need to wait a little longer because sometimes Zoom’s transcription coding takes much longer than it takes to just make the video available.

Step 1: Navigate to your class on Courses, and click the Zoom Pro tab in the lefthand toolbar.
Step 2: Click on the Cloud Recordings tab in the tabs listed on the top of the page.
Step 3: Once the class recording has uploaded to the cloud, it will be available and listed in the Cloud Recordings tab. Click on the name of the course you wish to view.

Step 4: Select the play button on the left-hand option, which allows you to view the entire recorded session. The right-hand option is for audio only.

Step 5: If password protected, there will be a passcode section, and the eye icon will be crossed out.

Step 6: Note that if you click on the crossed out “eye” icon (seen above and labeled “1”) the passcode for that video will be revealed. With your cursor, select that passcode and copy it. Enter/paste the passcode for that video after selecting the play button, to be able to access the recording.

Recording Zooms Meetings Privately (Without automatic distribution to students)

This blog will walk you through creating personal Zoom Meetings. By creating your meetings personally (not through the Courses Zoom Pro link), recordings of your class will be completely private and unavailable to students unless you choose to send a link via email.

Create your meeting:

  • Instead of using Zoom Pro, you will need to schedule your meeting on the website, pepperdine.zoom.us.
  • Sign in using your Wavenet username and password.
  • Next, select schedule a meeting and fill out the meeting information.
  • Under the time zone section, you may select make reoccurring meeting– this way you can use the same link for each meeting. This also means you only have to post one Zoom link for your students in Courses.
  • Under meeting options, select record the meeting automatically, and then select in the cloud.
  • Finally, save the meeting link.
  • Once you have saved your meeting, navigate down to the invite link section and copy the meeting link. Make sure you copy the URL itself and do not hit “copy invitation”. You will need the link on its own to paste into Courses later.

Publish meeting link for students:

  • Next, you will need to create a space to house your personalized links. First, navigate to your Courses homepage, then click into a course.
  • In the course that you would like to paste these meeting links, select Site Info from the lefthand toolbar.
  • Then select Manage Tools.
  • Scroll to the bottom of the list of tool. REMOVE Zoom Pro tool by unchecking the box, and ADD the Web Content tool by checking the box.
  • Select continue, which will bring you to a page where you can customize your Web Content link. This is where you can paste your Zoom meeting link you previously made on pepperdine.zoom.edu! Title the page Class Meeting Link and in the URL section, paste your link.
  • After selecting “continue” you will see a page confirming your choices. Ensure that the Zoom Pro tool has been removed and the Web Content tool has been added. Then, click Finish.
  • Finally, notify students that they should check the Web Content Tool to find meeting links before each class. By clicking on the new tool in your Course labeled “Class Meeting Link”, students will be immediately directed to your Zoom meeting. Your meetings will be recorded to your personal cloud only, and you are free to distribute those recordings as/if you see fit!

Re-Order Tools in Courses

To make the Course Meeting Link more obvious to your students, you may want to consider moving it to the top of the left navigation. Follow these steps to do so:

  • First, navigate back to your Site Info tool from the lefthand toolbar, and select Tool Order.
  • Then, simply click on the small lines icon at the far right of the Web Content tool, and holding your cursor down, drag the tool to the top of your list.
  • Click Save, and you will see your Course Meeting Link at the top of your toolbar.

If you have any questions, please feel free to reach out directly to our Information Services support team at support@law.pepperdine.edu or at extension x7425. 

iClicker for Faculty

Welcome to iClicker for faculty! For an extensive tutorial on creating an account and utilizing the features iClicker has to offer our faculty, please see the video below.

This page will walk you through setting up an iClicker account, so that you may begin to create your courses.

  1. In a web browser, navigate to iclicker.com and click Sign In in the top right corner.

2. Click Instructor.

3. You will be directed to iClicker Cloud, which is the platform for instructors and faculty. Click Sign Up underneath the Sign Up button to create your account.

4. You will be asked to begin creating your profile. NOTE: Make sure to type in Law School: Pepperdine University as your primary institution. The label “Pepperdine University” is not the version paid for by CSOL.

5. Continue to fill out the information and click the box agreement to iClicker’s policies. Then, click Create.

6. In the next page, make sure you have the option for Polls, Quizzes, and Attendance selected. You do not need to use all of those features, but if you select “Just to take attendance”, you will not be able to change your settings later.

7. Again, you will be prompted to select an institution. DELETE “Pepperdine University” and TYPE IN Law School: Pepperdine University.

8. Fill out the rest of your course information (optional) then click Create.

9. Congratulations, you now have a course! By clicking on the course name, you will be directed to the course itself.

Note that on the left-hand side of your course, you can find the class history where attendance and statistics will be held, assignments, and more.