WAIT to Update to Windows 11 or macOS 12 Monterey

Using good judgment is the hallmark of a great attorney.

We strongly recommend against changing your operating system at this point in time. Such a change can cause unforeseen issues with compatibility and reliability at a time when you don’t need those kinds of variables. Approaching midterms and final exams with a brand new operating system is not likely to be a benefit to you.

On Tuesday, October 5, Microsoft released Windows 11.  Apple has also announced that its latest operating system, macOS 12 Monterey, will be released sometime this fall.
 
The Caruso School of Law Information Services department does not support Windows 11 or the upcoming macOS 12 at this time.  

Please wait until there has been a full assessment of these new operating systems to ensure compatibility with Pepperdine University systems and services before upgrading your existing computer or purchasing a new one with either Windows 11 or macOS 12.
 

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

iClicker: Access Exit Poll

These instructions will allow you to access an exit poll to give feedback at the end of a class through iClicker.

  1. Log into iclicker.com
  2. Click on your course.

3. Click on the bell at the top right corner.

4. Click on the session date you want to provide feedback for.

5. Provide feedback, then click submit.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

Use iClicker as a Study Tool

These instructions will help you use the iClicker app as a study tool for your courses. Please view the instructions below to take advantage of this helpful function in iClicker!

These study guides are customized by you, the student. Learn below how to locate the study tools section in iClicker, and then how to upload your own content to the study tools so you can begin reviewing.

Locating the Study Tools in iClicker

  1. Log in to iclicker.com as a Student. If you do not have an account yet or need instructions for logging in, please read this article.
  2. Click into the class you wish to study for. For example, I could click into the “Evidence” course listed below if I wanted to study for that class.

3. There is a “study tools” button in the top toolbar. Click on it to enter your study section.

4. You may see that you have no content to review here, if you have not flagged questions. See the below instructions to learn how to flag questions.


Flag Questions for Study Tools

  1. From the top toolbar in your selected course, select “Class History.” Then click on a poll, which will open up the questions that were asked in that poll.

2. You may flag questions that you would like to review here, and the flagged questions will appear in the study tools bar.

3. Now, when you click on the Study Tools button, you will see any questions you flagged. You will now have the ability to use flashcards and practice tests for the questions.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

ExamSoft: Log In Through Pepperdine

These instructions will show you how to log in to ExamSoft Examplify through Pepperdine as your institution.

  1. Log in to the Examplify application.

In the top right corner, click on the Home Menu. In the drop-down, click Switch Accounts.

2. Select “Add New Account.”

3. Type in “Pepperdine” to the Institution ID box, and select “Pepperdine University School of Law (pepperdinelaw)”

4. You will be directed to a sign-in page. Enter the User ID and Password that was emailed to you. 

Examsoft: Restore Desktop Settings

Changes to your desktop screen (files moved around, missing buttons, replaced wallpaper, etc.) after exiting an exam is a common issue with Examplify, and the changes are part of the system lockdown imposed by Examplify during an exam.

These instructions will guide you on restoring your desktop to its original state if is altered after you have taken a closed Examplify ExamSoft exam.

While we cannot prevent the possibility of your desktop being changed, the Examplify website provides instructions on how to restore your computer in the case of this issue.

For Microsoft

*Examplify must be completely installed on your device before following these steps. You will be running the command:

  1. Open Windows File Explorer, and select “Local Disk (C:)” on the left-hand menu.
    Double-click on “Program Files (x86)”

2. Then double-click on ExamSoft and then Examplify

3. Double-click on “Services”

4. Then right-click on the “EsWinsr” file. Select Run as an Administrator. Allow the pop-up script to run, and it will close automatically.

5. Restart your computer, and your desktop should be restored.

For Mac

  1. Press Command + Space Bar together to open search. Type in “Terminal.” Double-click on the applicaiton.

2. A script box will pop up. Paste the command typed out below into the end of the script and press enter:

defaults write com.apple.finder CreateDesktop -bool YES
killall Finder
defaults write com.apple.dashboard mcx-disabled -boolean NO
defaults delete com.apple.dock mcx-expose-disabled
killall Dock
defaults write com.apple.screencapture type png
cd /Library/Caches
rm /Library/Caches/com.apple.desktop.admin.png

3. Restart you computer, and it should be restored.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

Turn on Zoom Transcripts

To turn on Zoom transcripts for your Cloud recordings, please view the instructions below.

1. Log in to pepperdine.zoom.us (or click this link)

Click the Sign In button, which will take you to the SSO page. 

Then, navigate to the far left panel and choose the “In Meeting (Advanced)” tab to open the settings options.

2. Select All of the Options Below

Ensure that you click all of the boxes, namely:
1. Allow use of caption API Token to integrate with 3rd-party Closed Captioning services,
2. Allow live trascription service to transcribe meeting automatically, and
3. Allow viewing of full transcript in the in-meeting side panel.

Also ensure that both the Closed Captioning and Save Captions tabs at the far right are turned on, as shown below.

During the live recording session, you should now also have the option to “enable live transcripts”, which will insert live, automatically generated closed captions during your class.

3. Do a test Zoom Pro recording

Finally, do a test Zoom Pro recording in Courses to see if the transcripts show up in the Cloud Recording.

You should ideally see the transcript available on the side of the document once the recording is finished uploading.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

About Us

Meet the staff of the Information Services department at Caruso School of Law!

Phil Bohl

Assistant Dean, Information Services x4813

Dean Bohl is our Assistant Dean of Information Services here at CSOL. He is originally from a small family farm in southeast Nebraska. After graduating from law school in the early 90’s he practiced VERY briefly as an attorney (with a perfect record of wins in court — one motion made, one granted!). Joining the team at Caruso was one of his best decisions ever. What can be better than working with great people serving a great mission? Bohl leads the Information Services team, represents Caruso before various university groups on technology-related issues and also serves as an unofficial mover, janitor, and tech guy depending upon the day and the need. Outside of work he enjoys making sawdust as much as possible.

David Dickens

Director of Information Services Operations x4047

Mr. David Dickens is our director of operations for technology here at CSOL. The two main areas of his work concern computer technology and audio-visual. In addition, when people have the tech and equipment they need but do not know how to use it to its full potential, David likes to train people to use their tech effectively.

David was originally a Seaver student who “never achieved escape velocity,” as he worked for various church departments, communications, business, and central IT at Pepperdine before he was recruited by Phil to work at Caruso. Originally, he applied to Pepperdine as a religion major, and became a music major.

His day to day consists of trying to keep on top of what is coming next in academic computing and instructional technology. Day to day there’s a lot of trouble-shooting, responding to people’s needs and keeping the ball rolling. His favorite part of his job is being able to help people achieve their goals. Outside of work, he enjoys “nerdy pursuits of all kinds,” including books, music, video games, board games, and reading his favorite authors (Jean Wolfe, Frank Herbert, J.R.R. Tolkien, and more.)

Gilbert Marquez

Manager of Server Administration, x7524

Mr. Gilbert Marquez is our Manager of System Administration at CSOL. Originally, he was brought to this position through the 2011 United States v. Scheinberg case.

Gil’s day to day activities include providing timely, effective, and practical technology to the CSOL community. His favorite part of his job (other than getting paid), is working for the best department at the law school! Outside of work he enjoys leisure weekends with his wife, as well as playing with his dogs… and raking in pots.

Scott Woeckel

Audio Visual Production & Instructional Systems Manager x4661

Mr. Scott Woeckel is our Audio Visual Production & Instructional Systems Manager here at Caruso School of Law. His office is located in Room 121A on the library first floor.

Known for his excellent work in audio-visual production in digital libraries and content delivery, Scott works closely with the faculty on course management programming, digital media initiatives such as podcasting, and with anti-plagiarism efforts using Turnitin. He has filmed, edited and produced numerous high profile events, working with world media outlets such as CNN and CSPAN.

Scott is also an accomplished Jazz musician with a Bachelor of Arts/Ethnomusicology from UCLA (Magna Cum Laude) and comes to our group having worked previously as a librarian with a Master of Library & Information Science from San Jose State University.

Seth Hackett

Instructional Technologist

Seth Hackett is the Instructional Technologist at CSOL: the interface between the law school faculty and the Information Services team. Seth came to the IS department from the Straus Institute, where he worked in admissions, recruitment, and faculty support for over five years.

His day to day consists of technological trouble-shooting and training for various staff and faculty. His favorite parts of his job are getting to know all the faculty and staff at the law school, and having the opportunity to solve many different problems every day. Outside of work, Seth writes songs, sings, and plays guitar. He’s also a gamer, enjoying online games of all types, board games, and tabletop role-playing.

Hong Kha

Director of Learning Systems and Strategic Analytics x7209

Ms. Hong Kha is our Director of Learning Systems and Strategic Analytics for the IS team here at Caruso. She ensures that all the learning technology is working, and helps faculty and students with their instructional tech-related questions and problems. She enjoys thinking creatively about how learning can be administered best in the classrooms through tech, and combines her educational skills with her technology skills to serve CSOL.

Her day to day work includes trouble-shooting whatever comes her way, usually accompanied by a dose of “chaos and madness” when tech concerns flare up quickly. Her favorite part of her job is the people, as she has gotten to know many of the IS staff well. Outside of work, she enjoys watercoloring!

Jeremy Cohen

Information Services, Student Assistant

Jem is currently a 2L at Pepperdine Caruso School of Law. He came to Law School after a long career in the music business. After touring for ten years with a semi-successful indie rock band, owning a record store in Nashville, TN, and producing music at local Nashville Recording Studios, he decided to move back to Los Angeles and switch gears to a career in law. Most of his day is casebook reading, and more reading, and then some more reading after that. When he’s not reading he loves playing his bass guitar, doing yoga, or going on walks with his girlfriend and their miniature schnoodle (Schnauzer and a Poodle mix), Hohenwald. His favorite part of this job is getting a chance to help 1L’s with the difficult formatting issues surrounding the LRW memos and brief.

Clara Keuss

Information Services, Student Assistant

Clara Keuss is our Informational Services Student Worker at the Caruso School of Law. She is a Senior at Pepperdine’s Seaver college studying International Studies. She is also currently completing the law school’s Certificate in Conflict Management program through the Strauss institute. Her favorite part of the job is the IS Staff, who are all unique and fun individuals to work with and learn from. Outside of work, Clara plays French Horn for Pepperdine’s orchestra, and enjoys running.

Kenneth Cox

Information Services, Student Assistant

Kenneth Cox is our Informational Services Student Worker at the Caruso School of Law. He is a Freshmen at Pepperdine’s Seaver College studying Economics and Political Science. His day to day work involves helping Information Services staff with administrative tasks and technology support. Outside of work, Ken enjoys playing basketball, hiking and spending time in the outdoors.

Editing Zoom Transcripts

You can learn how to create transcripts in Zoom in our Turn on Zoom Transcripts page. After these transcripts have been created, they can be edited and updated. Please see these instructions on how to edit transcripts.

Sign in to Pepperdine.Zoom.us

Go to pepperdine.zoom.us then click “Sign In.” You will be directed to Pepperdine’s CAS, where you can log in using your Pepperdine credentials.

Click Recordings

On the left-hand navigation menu, click “recordings.” Click the name of the recording you would like to edit. You will see a list of recording files.

To edit the name of the recording, click the pencil icon next to the name, which will allow you to type in a new name.

Click the “play” icon on the recording.

Click the “play” icon in the middle of the recording. This will open up the recording in a diagnostics screen, where you may edit phrases.

Edit your Transcript

There should be a running transcript bar on the side of your video. You can hover over a phrase with your mouse and click edit, allowing you to change the wording of the written transcript.

On the video itself, you can click the “scissors” icon to clip sections of the video.

Note that editing will not affect the original recording, but when students download a recording it will be the full-length version.

To edit, once you have clicked the “scissors” icon shown above, click on the arrows on either end of the video playback range to move them closer or further away. When you click save, the blue section will be set as the new payback range.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

Finding Law Course Emails in Gmail

Each law course has its own unique email address. To find the email linked to your course, please follow the instructions below.

1. Start a New Message in Gmail

To search for an email address, log in to your Pepperdine email server, and then start a new message. In the by line, you will be able to search for an email already in the server.

2. Type in Law number and Course Number

In the to line, type in the law number and course number, and it will auto-populate. For example, typing “law181.01” should generate the email address attached to that course. Make sure you take note of the current semester, and choose the correct semester in the email address.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!

Students with Issues Accessing Zoom Through Courses

You may have issues accessing Zoom through Courses, and receive an error page (shown below). If this is the case, follow the instructions on this page to fix the problem.

1. Clear Your Browser Cache

First, you will need to clear browsing data and history. See this post for instructions.

2. Update Chrome

Ensure that your Chrome browser has been updated so that it can run the necessary programs. See this page for instructions.

3. Activate Zoom

Next, activate your Zoom account by following these instructions.

4. Reboot Your Computer

After following steps 1-3, reboot your computer to refresh all pages and save your work.

5. Try Courses Again

Now, go ahead and try accessing Zoom from the Courses page again. If you still have issues accessing, please contact the IS desk using the information below.

IF YOU NEED ANY TECHNOLOGY ASSISTANCE, PLEASE FEEL FREE TO REACH OUT TO INFORMATION SERVICES AT (310) 506-7425 OR SUPPORT@LAW.PEPPERDINE.EDU. GOOD LUCK!