WiFi Troubleshooting Tips

Logo for WiFi ZoneYou may not be a technological professional, but much of what we know boils down to key lists of best practices and industry standards. I would like to share a simple troubleshooting list you can run through when you have problems with the wireless network.

Information Services are glad to assist you with any of these steps to get you back up and running on our wireless network. As always, dial x7425 or visit the Computing Support Student Worker at the Public Services Desk in the Law Library to contact us. Let us know about your experience using the list–with your feedback we can continue to improve our services.

WiFi device cannot reach the Internet or is performing slowly on the Pepperdine University wireless network:

  1. Many devices (laptops) have an external switch on the side which turns the WiFi card on and off to save power. Be sure this is enabled.
  2. Make sure the device is associated with the “pepperdine” WiFi network (SSID).
  3. Check the WiFi signal strength icon on the device. If it is not getting good to excellent signal strength, see if it can be moved to a location where the device can get good to excellent signal strength (if moving is an option).
  4. If the device has moved to a new location to get better signal strength from another Access Point, break the association with the old AP as follows: turn the WiFi NIC card off and then on again. If this is not an option, reboot the device.
  5. If the device still cannot reach the Internet with their browser, make sure it has been through the Wavesconnect registration process within the past 3 months.
  6. Has the device recently upgraded its OS? Get the OS information and check that the WiFi drivers are up-to-date. (This can be found via Google search or Youtube.)
  7. Make sure the device is not connected to a wired Ethernet connection as well as the WiFi network. When a device is using WiFi, it must be disconnected from the wired network and vice-versa.
  8. If the device still cannot connect to the Internet with a browser, get the MAC address of the WiFI NIC card and make sure the device is not being blocked for a security violation on the network block/unblock website. (Use Google or Youtube to search for how to get the MAC address of the device.) The list of blocked MAC addresses is available from any device on-campus.
  9. If in an area with many students, look for WiFi access points without other students around.
  10. If other devices in the area cannot connect, contact Information Services immediately for assistance at x7425 or via the Computing Support Student Worker at the Public Services Desk in the Law Library.

If you find a dead zone in the Law School, you can assist us greatly by filling out this form Law Library WiFi Form