Spam is every bit the reality in our email inboxes as the junkmail that comes in our postboxes; though often more obnoxious and potentially more dangerous. The University has made great improvements in the last few years to protect users from spam.
If you suspect that you’ve missed a message because it was blocked by the spamfilter, or if you’d like to customize the features of the anti-spam services here at Pepperdine, log in to spamfilter.pepperdine.edu. Provided by a company called Sophos, this system will allow you to retrieve any messages that might have been incorrectly labeled as spam as well as manually add email addresses that you wish to allow to email you, by-passing the filter, or block from sending you email.
Additionally, University Information Technology provides a list of Frequently Asked Questions with answers. However you may wish to review all their help files concerning spam to educate yourself fully.
Finally, Microsoft Outlook also has Spam/Junk E-mail controls. Here’s an excellent overview video (approx. 6mins):