First go into your Zoom website profile — go to peppedine.zoom.us and click on “Settings.”
After clicking “Settings” go to “In Meeting (Advanced)” and make sure that the dot next to “Virtual Background” is slid to the on or “blue” position. If it’s gray, it’s not on.
Make sure you have the Zoom application installed on your computer (not using the web app).
Open the application
Login using SSO and Pepperdine as your domain
And you are presented with the Zoom app’s desktop version
Select the icon in the upper right of your Zoom screen that represents you (for me it’s my face)
Then select the “Settings” choice in the drop down menu
Then select Virtual Background
Then select your background from the group.
Uploading Your Own Virtual Background
In this example, we will be using a background developed for Pepperdine Carruso Law School’s 50th anniversary — you may use this background for your own personal use!
To save the Pepperdine Carruso Law School background, click and drag the image below to your desktop. This will save in your desktop files for personal use and for following along in this tutorial.
1. From the window you were left at on the previous guide, click on the “+” button on the top right corner.
2. A pop-up window with your file options will now appear, and you may browse and select the proper image. After selecting the image, click “Open” to have it download onto the Zoom software.
3. You will now see your downloaded image displayed as an option for choosing a virtual background. Select the image, and you may now see the background in the video preview above. If you would like to remove this image from your options, click the “x” on the top right of the corresponding image.
Please note that this new virtual background will only be functional on the computer where you made this setting.
If you are having trouble with your microphone when using Zoom please check your microphone input settings to ensure there is input level.
Both Windows and Mac settings are addressed below:
On MS Windows it would look something like this:
In the bottom right corner of your screen, you will notice the volume icon in the system tray.
Right-Click on the volume icon and click Open Sound Settings.
In the Sounds Settings window, look for Input and Choose your input device and then click the blue Device properties link (circled in red) in the screenshot below..
This will pull up the Microphone Properties window. Click the Levels Tab and you will then be able to adjust your microphone volume settings.
The volume level does not have to be at 100%, but should be high enough that the computer can detect audio.
Please make sure that your microphone is not muted. If you see the icon below, click the speaker icon to un-mute.
Once you determine the best settings for you and your system, click OK to save the settings and then close all settings windows upon completion of adjusting your microphone volume settings.
For MacOS:
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You will need to open your System Preferences menu, and in the second row to the right will be Sound. Click on that.
In the Sound menu, click on the Input tab to see the list of microphones available to use. This is where you want to select the mic you’ll be using. If you’re using a laptop, it will have a built-in Internal Microphone that is usually selected by default.
If you have headphones with a mic attached and they are plugged in, you’ll see them listed as an External Microphone. Either of these will work, and you can test them by talking and seeing that the bars in the Input level fill up.
If none of this solves your microphone solution, please send a note to support@law.pepperdine.edu or call Pepperdine University IT support at 310-506-HELP (4357).
If you have problems, the first thing to do, is to completely shut down your computer and restart. Most computer problems are corrected with this remedy.
Before you begin your Zoom session, we strongly recommend that you shut down and turn off any and all extraneous applications, especially those using the camera, the microphone, or the speakers. Turn off facebook and other social media apps. The only thing you should have running is your Chrome browser with minimal tabs open (two or three?). Avoid news sites, sites with video, other things that require more bandwidth while using Zoom.
Mic Problems? Try checking your microphone settings in Windows or on the Mac. Make sure that the microphone is on and is turned up enough to pickup your voice.
As a student you may want to use MS Word for taking notes but note that this may be an ideal time to use Google Suite apps as they are very lightweight and will save your computer’s power for more Zoom fun.
If your trouble shooting attempts above do not yield results, please see this comprehensive support site from Zoom
Note: you may find it valuable to acquire a USB headset for your Zoom classes. That will remove some variables with your computer’s audio (mic and speakers).
Tech Support:
Please contact University Technology Support directly at 310-506-HELP (4357)
Zoom’s user support is available for Zoom Pro users (your Pepperdine Zoom Pro account qualifies for the Education support option — best/highest support level). Report support tickets to Zoom by:
Chat live with our support team by visiting your account and selecting help in the lower right hand corner here.
Phone dial-in: 888-799-9666 ext 2
If you do not have a computer or way to connect to Zoom via the internet, please contact Dean Goodno.
What if, as a Pepperdine Caruso Law student I have a bad internet connection? How should I join my classes by Zoom? Can I call in?
You must use the Zoom app and connect via Internet. See our guide for students here. We strongly recommend that students use a computer with a reliable internet connection for connecting to their Zoom class sessions. Telephone dial-in will not work for attending classes remotely It is possible to connect using cell phone data to “tether” the phone’s internet connection to a laptop or desktop computer. Check with your mobile phone provider for details on this feature. Android Tether ArticleiPhone Tether Article
Ok, so you’re going to attend a meeting or a class OR A JOB INTERVIEW online using something like a conference call, Zoom, WebEx, Skype for Business, or Google Teams, or … you get the idea.
First, let’s not alienate those we’re connecting with and potentially endanger our careers or at the very least embarrass ourselves.
Here are some simple guidelines for participating in a group connection over the phone or over the web:
MEETING ETIQUETTE:
Mute your audio if you are not speaking.
Be presentable in business attire. If for some reason you cannot be presentable, mute your video. Also consider this approach if there may be visual distractions in the frame of your camera (i.e. crazy bird, weird wall hanging, etc.). The ideal is to present a professional image as much as possible and not to distract from the meeting.
As mentioned above, it’s always best to be prepared for a professional interaction, especially in your appearance if video will be used.
Don’t stare at your phone, your tablet, the newspaper, or something else while other people are presenting.
Don’t interrupt other people when they’re speaking (or attempt to speak over them)
Test all technology (including camera/video, Wi-Fi, and screen sharing) before the meeting.
Read the agenda, and come prepared.
Don’t work on other tasks (like checking email) during the virtual meeting.
Turn off all notifications and make sure your cell phone is on silent.
If you are leading the meeting, make sure all participants are in a quiet area free from unnecessary distractions.
If you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
Zoom is an online meeting platform and the University’s web conferencing software that will be used for holding classes online. Zoom can be used on laptops, desktops, tablets, and smartphones. Here, you will learn how to set up your Zoom classroom link as well as how to access the session.
Using Zoom through Courses’ Zoom Pro Tool
As we begin to utilize Courses by Sakai as our main learning management system, it is important to know how this site can be linked with other useful softwares for the benefit and convenience of faculty and their students. Here, we will discuss some important notes on integrating Zoom with Courses.
Courses has many tools that can be added-on to your class site, and they have numerous benefits, such as allowing students to quickly access third-party sites and overall give your teaching more dimension. Zoom is one of these tools. However, it is important to note that when the Zoom Pro tool gets added to a course site, it does not have any connection to a specific meeting session ID until a meeting is actually scheduled or importedwithin the tool. If you would like to schedule or important a Zoom meeting into your courses site, please watch the following video or follow these instructions.
To view an informational video on how to utilize the Zoom Pro Tool, please view below.
Once you have an account, go to Coursesand log in with your Pepperdine credentials.
1. Now, you may select “Schedule a New Meeting” at the top right to directly create a meeting within the Zoom Pro add-on in your Courses site.
Creating your Zoom sessions in the Courses Zoom Pro tool directly is preferable to importing an existing sessions for many reasons, some including better centralization, ease of use, and less struggle when finding and sharing reports/recordings.
Additionally, consider setting a recurrence of the session to simplify the process. If so, it is suggested to adopt a general meeting title (e.x. LAW 1234 Class) so same title will be applicable to all future meetings.
For more details on the basics scheduling Zoom meetings and the potential settings you may utilize, please click here.
2. However, if you would like to import an already scheduled Zoom meeting, click or hover over the more icon that is indicated by three vertical dots. Then, select “Import Meeting” and follow the listed instruction for copying your existing Zoom Meeting ID.
3. You should now be able to see a list of your scheduled meetings underneath the “Upcoming Meetings” tab in your Zoom Pro tool. Please note, if your meeting is recorded, your students may access the recording by clicking on “Previous Meetings” followed by “Recording Details” of the coinciding class session.
Additional Notes:
You should not use your personal meeting ID (PMI) link (high discouraged for classes, and moderately discouraged for office hours), due to some reported issues.
If you teach both formal Pepperdine classes and 2PEP classes, you must then navigate between the two Zoom accounts. Remember to always sign out of their Zoom app or web profile after each meeting and be sure to sign on to the correct profile based on your needs.
For more information on how to utilize Zoom for faculty, please click here.
Again, if you have any questions, please feel free to contact Information Services at support@law.pepperdine.edu or (310) 506-7425.
Noteworthy Tips:
We strongly recommend that students and others participating in a Zoom session use either the smartphone app (Android or iOS) or the browser-based software by logging in through https://pepperdine.zoom.us
Make sure when setting up a Zoom session, the “Mute” option is selected as the default for attendees. They can un-mute themselves but if this engaged as the default for the beginning of class, things will start much more smoothly and you will find fewer audible distractions.
Make sure to require attendees be Authorized to join your session. This will ensure that the names of your attendees will be the same as the names on your course roster when they appear in the Zoom session.
For tips on how to maximize your remote internet experience, please click here.
Additional Information:
Manage Participants
To manage participants and access their settings, the host may click the “participants” icon on the bottom toolbar.
Here, the host can access audio/visual and control settings for the other participants in the meeting. You may manage the settings for audio, and send messages from the manage participants feature.
Share Screen
To share your screen in zoom, click the “share screen” icon. Then you will need to wait for the student(s) you are sharing your screen with to accept; with the sharing feature, they will be able to see your screen.
This feature will allow you to share PowerPoints or other media with the students, mirrored on their own screen.
You do not need to grant access to participants during screen share, and you may block participants from accessing the screen share if necessary.
After clicking “share screen”, you will have the option to choose which screen the students can view. You may choose to have them view your entire desktop, just a browser or PowerPoint, or a different web page.
When sharing a YouTube video, select the two checkboxes at the bottom left to optimize the sound quality of the shared video.
See a quick video to better understand how to share your screen.
Breakout Groups
One helpful feature on Zoom allows you to split your Zoom class into sub-meetings, called breakout rooms. The feature enables the host to split participants up into groups, where they can interact with each other in their own meeting space.
Breakout rooms are separate chat rooms with full audio, screen share and visual settings. The meeting host has the ability to split the members of the class into these separate sessions automatically or manually, and can switch between sessions at any time. Up to 50 breakout rooms can be created and a room will hold 200 participants maximum.
It is important to note that the host will need to monitor the breakout rooms and have full control of the meeting, by responding to participants’ questions and giving assistance when needed.
To create separate breakout rooms for the participants of your meeting, click “breakout room” in the bottom tool bar.
This will prompt you to format the room for participant number and assignment. When customized, click “create breakout rooms” to enable access to the participants of your meeting.
There, you will be able to view the breakout room you have created, and manually assign/rename/delete the room. At the bottom of the breakout room box, you may also add rooms.
AGAIN, IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT INFORMATION SERVICES AT SUPPORT@LAW.PEPPERDINE.EDU OR (310) 506-7425.
If you are certain that you would like to submit your exam, check “I am ready to exit my exam”. Then click “Submit Exam.”
WARNING: Once you click “Submit Exam,” you cannot re-enter your exam.
Click “Submit Exam”
Once your exam has been successfully uploaded, you will receive the green confirmation screen. You have now completed your exam. Please wait for further instructions from your Proctor.
Now that you are finished with the upload process, click “Close.”
If the upload process is taking some time or seems to be “timing out,” then you may want t relocate to a place where you are certain there is a strong, reliable internet connection and then restart your laptop computer, and Examplify will attempt to upload your exam again after it has found an valid Internet connection.
When you have finished typing your exam answer(s) in Examplify, you will need to successfully close out of Examplify.
If the upload process is taking some time or seems to be “timing out,” then restart your laptop computer, and Examplify will attempt to upload your exam again after it has found an valid Internet connection.
There are two places to get technology support here at Pepperdine. The University Help Desk and the Information Services Tech Support Desk located at the Public Services Desk in the School of Law Library.
University Help Desk (HELP)
The Pepperdine University Information Technology (University IT) department provides direct technical support for students via the University’s ‘Anytime’ Help Desk. In addition to providing technical assistance, the University Help Desk also acts as the central coordination point for School of Law technical services during the weekend. The University Help Desk is open 24/7 via phone and email at: 310-506-HELP (4357) or helpdesk@pepperdine.edu for the following issues:
School of Law Information Services Department (IS) The Information Services Department is here to assist you with a variety of issues including, but not limited to, configuring laptops, multimedia reservations and training, School of Law web sites, and Email account training/usage. The IS team has offices in the School of Law Library to assist with technical support and is available between the hours of 8am-5pm (Monday-Friday). To contact the IS team, use the following contact methods:
The Information Services Department is here to assist you with a variety of issues including, but not limited to, configuring laptops, multimedia reservations and training, School of Law web sites, and Email account training/usage. The IS team has offices in the School of Law Library to assist with technical support and is available between the hours of 8am-5pm (Monday-Friday). To contact the IS team, use the following contact methods: