Author Archive: David Dickens

Windows 7 Update Possible Problem

windows_explorer_has_stopped_working

The recent Microsoft update (Dec 10) has been reported as causing problems with some video drivers. There are some reports of system instability as well. At this time we are still recommending that users continue the best practice of keeping Windows auto-update enabled; however, if you’ve recently had trouble with video drivers it is recommended that you remove KB3004394.

Unconfirmed reports include problems with USB 3.0 drivers, the User Account Control (UAC) system, and Windows Defender service being disabled by the update.

Spamfilter at Pepperdine

Spam is every bit the reality in our email inboxes as the junkmail that comes in our postboxes; though often more obnoxious and potentially more dangerous. The University has made great improvements in the last few years to protect users from spam.

If you suspect that you’ve missed a message because it was blocked by the spamfilter, or if you’d like to customize the features of the anti-spam services here at Pepperdine, log in to spamfilter.pepperdine.edu. Provided by a company called Sophos, this system will allow you to retrieve any messages that might have been incorrectly labeled as spam as well as manually add email addresses that you wish to allow to email you, by-passing the filter, or block from sending you email.

Additionally, University Information Technology provides a list of Frequently Asked Questions with answers. However you may wish to review all their help files concerning spam to educate yourself fully.

Finally, Microsoft Outlook also has Spam/Junk E-mail controls. Here’s an excellent overview video (approx. 6mins):

Telephone Conference Calls

unlimited_conferencingWe have a new Telephone Conferencing system here at the School of Law provided by Unlimited Conferencing. They have a very helpful FAQ for moderators.

Please use our Service Request Form and select schedule teleconference and we will handle all the setup details for you.

The process of starting a conference call is as simple as dialing a phone number and entering a conference PIN. If you need further help or have more specific questions that are not addressed in the FAQ, we are more than happy to assist you.

Voicemail Services

B0019P 0044Most folks do not know that there is a very useful web-interface for managing their voicemail settings at Pepperdine. No need to deal with confusing phone push button menus, you can do it all through the convenience of your web-browser!

The official name for this service is the Cisco Personal Communications Assistant. Click on that fancy sounding name and login with your Pepperdine username and password.

The number one question from users: How do I change my voicemail password?

But I’m sure you’ll have other questions as well, so check out the FAQs provided.

Kronos 7: Timekeeping at Pepperdine

Have you figured out how to use Kronos 7 yet? Perhaps you’re still struggling with the basics of getting around and entering your information correctly. Here are a few resources which you might find helpful.

First, a video introduction to Kronos 7:

The video is helpful, but still limited. So here are some recommended help-guides for more in-depth and user-specific reference (students and adjuncts take special note):

Support for Kronos is provided by the Payroll Department at (310) 506-4636 or check out their Finance and Payroll FAQs.

Please note that while Google Chrome and newer versions of Microsoft Internet Explorer are fine browsers, Kronos still works best in Mozilla Firefox. Whatever browser you use, be sure it is up to date and that you have the most recent Java patches installed for the best experience possible.

Backup Your Data Right Now

Since I’m passing on good material from other blogs, here’s another. Legal Geekery has a great post entitled Backup Your Computer Right Now. He recommends SugarSync. If you want a personal service, I’d recommend Mozy or DropBox (which I personally use).

Most law students take all of their notes and compile their outlines on laptop computers. However, it seems few law students bother backing up their data. Without backing up, law students are gambling with all of that irreplaceable data. Some people back their data up using a thumb drive which they then keep in their laptop bag. This is insufficient. If you keep your backup data in the same place as your laptop, they could both get stolen or ruined at the same time. Not backing up your data? You’re playing Russian roulette with your data and most likely your grades. Don’t do it.

We recommend that you do more than just use a digital backup.  You should also print out your outlines periodically and yes, USE A SERVICE.

But you don’t need to go out and get your own service. Here at Pepperdine we offer UNLIMITED online storage available anywhere by using your Pepperdine Google Drive. You can access it from google.pepperdine.edu

 

More info on Google Drive as well as all the Pepperdine Google Services can be found here: http://community.pepperdine.edu/it/tools/storage/googledrive.htm

Pepperdine Google Drive

You can access Google Apps through your @pepperdine.edu account. Google Apps includes the following components: Gmail, Calendar, Sites, Google Drive (formerly Google Docs), Google +, Hangouts, Groups, Contacts, and many more. Please watch the video below to learn more about these components and how they will be useful to you at Pepperdine School of Law. Don’t forget, Google Drive now offers limitless storage for Pepperdine Google users. That’s right, unlimited!

Switching to Gmail at Pepperdine

12.31.gmail2001Email, and the way we send and recieve it, has evolved in the years since it was first introduced.  More and more today, we get overloaded with e-mail, with overflowing inboxes and not enough storage to hold it all.  And recently, Pepperdine has introduced a new tool to help combat your e-mail overflow – Google Apps at Pepperdine.

Why should I change?

You can keep your @pepperdine.edu email address, but use Google’s advanced email interface – without ads. It comes with a powerful spam filter and 30GB of free space to be shared among all available Google services. Google’s powerful search engines means an end to email folders, no more Outlook or .PST files, and your e-mail syncs seamlessly to whatever mobile device you choose.  You’ll never run out of space in your Inbox again, and with threaded conversations, replies to an e-mail get filed along with the first one, giving you a message-board like experience to help tame your inbox.

Ok, I’m in!  How to I switch?  What does it involve?

First off, know that your old e-mail is safe from deletion.  It will continue to live at webmail.pepperdine.edu, and you can switch back if you decide you don’t like Google Apps.  The switch is fairly straightforward – first you set up the account, then you redirect any new e-mail to it, then you set it up to send e-mail.  I’ll cover setup on a mobile device in a later post.

Another quick concept – you have two e-mail accounts at Pepperdine.  One is your wavenet username @ pepperdine.edu, such as jdoe2@pepperdine.edu, and the second is your long-form email, such as john.doe@pepperdine.edu.  I’ll walk you through how to change both to Gmail.

  1. Sign Up for the account.  Visit google.pepperdine.edu and click the giant blue “Sign Up” button.Signup for Google Apps
  2. Redirect your e-Mail.  Visit networkid.pepperdine.edu and click “Redirectredirect1Then choose “Click Here to Continue” at the bottom.redirect2Then choose “Use Google Apps” and confirm any questions.redirect3
  3. Sign in to your new account!  Visit mail.google.com and sign in with your wavenet username @ pepperdine.edu, i.e. jdoe2@pepperdine.edu.
     You can also click the E-Mail button in Wavenet.signIn
  4. Welcome to your new inbox!  Within ten minutes or so, all new email sent to your e-mail addresses will be delivered to your new Google inbox.welcome
  5. Now we need to setup Gmail to send e-mails from your long-form Pepperdine address – In this example, it only is set up for jdoe2@pepperdine.edu, but now we need to set up john.doe@pepperdine.edu.  Click the gear in the top right, then click Settings.settingsNext, click Accounts, and then “Add another eMail address you own”accountsNow we need to add the long-form e-mail address, so fill in the information with your name as you would like it displayed (“John Doe” in this case), and your long-form Pepperdine e-mail address (John.Doe@pepperdine.edu).  Click “Next”, then “Send Verification”.addEmailYou’ll need to verify that you own that e-mail address, so check your new inbox for an e-mail seeking verification.  It may be in your Spam – check on the left hand column under “More” for “Spam”.  If it is there, click “Not Spam”, then find it in your inbox and click the verification link.
  6. You’re all done!  If you want, you can set your long-form Pepperdine e-mail as the Default e-mail, to use it instead of the short jdoe2@pepperdine – that can be done under the Accounts menu.  Enjoy all the features Google Apps has to offer!

School of Law Faculty on Twitter

Want to know what your professor Tweets about? Below is a list of School of Law Faculty who use the social media network, Twitter:

Robert Anderson-‏ @WITNESSETHBlog

Jeff Baker- ‏@JRBProf

Paul Caron- @SoCalTaxProf

Colleen Graffy- ‏@Colleen_Graffy

Michael Avi Helfand- ‏@MAHelfand

Bernard James- @SchoolSafetyLaw

Douglas W. Kmiec- ‏@dougkmiec

Greg McNeal- @GregoryMcNeal

Derek T. Muller- ‏@derektmuller

Interested in finding out which SOL Faculty have Web sites and blogs? View a list of their Web sites here.

Network ID Services

Important update:

Password resets are now being handled by MyID.pepperdine.edu rather than NetworkID.pepperdine.edu. Email redirects, directory preferesnces and contact information will still be updated through NetworkID.pepperdine.edu for a few months while those services are migrated to the new MyID.pepperdine.edu platform.

If you haven’t ever setup your NetworkID Services, there’s no better time than now.

Password resets are the number one call we receive at the Help Desk. By logging in now and setting up a NetworkID profile you can later reset your password using either your cell phone, a non-Pepperdine personal email account or the more familiar secret question methods commonly available on websites.

A NetworkID profile provides critical information to verify the identity of any user who has forgotten or needs to change their password.

Benefits of a NetworkID profile:

  • Self-Service Password Reset
  • Change Verification Method
  • Change Email Delivery Options
  • Edit Directory Preferences and Contact Information

In addition you can find access to the new Google Apps at Pepperdine. Signing up for this service enables your Pepperdine Email via the popular Google Gmail system as well as offering access to other great Google Apps: Drive (for online collaberation), Calendaring (for scheduling), Google Talk (for chat) and more. Please note that if you chose to use Gmail to manage your Pepperdine email account your email will no longer be available via Webmail.Pepperdine.Edu